Spearhead coordination efforts with the administrative team and peers in directing and managing the research, recommendation, and support of technologies that enhance the security and functionality of our systems and infrastructure. Collaborate with vendors and managed service providers to enhance system performance and operability. Manage helpdesk operations, resolving user issues through root cause analysis and the implementation of tailored solutions. Deliver comprehensive support across diverse platforms encompassing desktops, servers, and mobile devices, while also overseeing the network, Wi-Fi, active directory, and other systems, ensuring seamless operations across multiple locations.● Implemented security policies that better align with industry standards, developed disaster recovery processes, and initiated regular employee education addressing cyber security.● Reconciled IT hardware by comparing physical assets with Active Directory, ManageEngine, antivirus, and router logs. Then reconciled user accounts with the HR system, ensuring accurate and synchronized records across all the enterprise.● Analyzed the configuration of various systems to ensure optimal functionality. This resulted in improvements to the VOIP phone system, door/prox system, vaccine temperature monitoring system, and more.

Provided strategic leadership and guidance to streamline and automate manual processes while ensuring regulatory compliance. Collaborated with executive leadership, vendors, and cross-functional teams to optimize utilization of existing applications and identify avenues for future enhancement and standardization. Led technology initiatives while overseeing workplace infrastructure, network operations, help desk support, and system maintenance. Regrettably, following an 8-month tenure at Biotap Medical, the company ceased operations due to financial challenges.● Managed the data center, telecommunication systems, vendor equipment, and mission-critical applications across corporate and remote locations, prioritizing operational efficiency and redundancy. ● Executed comprehensive security audits and orchestrated the implementation of policies and procedures to document and address findings.● Led collaborative endeavors with vendor integration teams to refine data intake processes and expedite result turnaround times.

Led strategic planning and provided visionary leadership to meet the information technology needs of the corporate office, as well as remote sites spanning eight states and various stakeholders. Directed comprehensive IT support services encompassing helpdesk operations, infrastructure management, connectivity solutions, licensing, and technology implementations. Spearheaded the development of security protocols and automated reporting systems to ensure compliance with regulatory standards and operational objectives. Unfortunately, following nearly two years of service, the company ceased operations due to economic and industry challenges associated with the COVID-19 pandemic.● Spearheaded vendor selection, design, implementation, and support of an electronic health record replacing paper-based documentation and automating data integration to streamline patient charting.● Collaborated with third-party networking teams and Managed Service Providers (MSPs) to seamlessly integrate VLANS and share SSIDs across existing wireless infrastructures, optimizing resource utilization and minimizing additional infrastructure costs.● Coordinated the selection process for technology service providers and vendors. Managed Microsoft O365 licensing, email account governance, and Active Directory administration, while delivering comprehensive end-user support and training initiatives.

Directed the testing of code changes for applications supported by the KY Division of Family Support. Ensured the creation, documentation, and testing of test cases/defects to optimize the technical and business functions of the various stakeholders. Assessed individual engagement, identified roadblocks, and followed up with previous takeaways through close collaboration with the development team virtually.

Implemented comprehensive global data collection solutions, metrics, and reporting automation to optimize organizational efficiency and productivity. Enhanced operational performance through the identification of key metrics, development of datasets, reports, dashboards, and visualizations in collaboration with senior leadership. Facilitated coordination among application owners, database administrators, and report development teams to integrate data sources and elements for KPI tracking and continuous improvement initiatives. Regrettably, during a period of workforce restructuring, myself, along with my supervisor and approximately 150 other employees, were laid off.● Standardized ServiceNow’s Incident Management resolution codes in cooperation with field services and other teams, facilitating the generation of more meaningful and robust reports.● Led the strategic execution of business intelligence initiatives and enhanced data quality/integrity for confidential and non-confidential data through data governance, documentation standards, and policy creation.● Drove automation for proactive notification of process failures for data acquisition from each source by creating scripts/code that monitored the queues and automatically notified the appropriate personnel on file processing issues.

Coordinated standardization efforts post-acquisition for hardware upgrades encompassing PCs, printers, and networking equipment. Facilitated strategic planning to execute changes in clinical, payroll, accounting, and revenue cycle systems with stakeholders. Evaluated new systems, orchestrated interface requests, and developed requests for proposals. Assumed ownership and provided support/training for ancillary systems, including the security camera, phone, infant abduction/security, overhead paging, and door/badge prox systems. Managed the help desk and end-user support processes. Collaborated with various departments to identify business requirements and develop tailored reports, crosswalks, and presentations. Evaluated vendor proposals, reviewed contracts, and fostered partnerships with the corporate legal department. Following the facility's subsequent divestiture to Ascension Healthcare nine years later, I was transitioned to the role of Manager of Enterprise Services and Data.● Positioned as the organization's subject matter expert, I strategically prioritized the replacement and re-architecture of more than 100 systems. My contributions also included providing technical guidance during the implementation of new interfaces.● Led physician acquisitions by cultivating meaningful relationships, accessing technology needs, and onboarding the practice with company-standard technology.● Addressed regulatory and compliance challenges by identifying policy loopholes and implementing action plans. Successfully navigated Joint Commission surveys, state surveys, Medicaid surveys, SOX audits, and various other regulatory surveys/audits.