I built and finished out a 6x12 single axle mobile grooming trailer with white vinylwalls, faux wood vinyl flooring, a 50" stainless steel grooming tub and many otherfeatures. The trailer is fully wired with electrical, plumbing, vacuum system, hotwater, air conditioning and ventilation. I have cultivated a client list of over 250dogs and 10 cats.

As the Assistant Store Manager (ASM), I supported the performance of the Leslie'sstore in Laredo, Texas to ensure that it was meeting or exceeding customer servicestandards, sales plans, profitability, operating procedures, and all merchandisingobjectives. I also learned the best practices to train and develop my team and setthe expectation of providing excellent customer service as I led by example.

I Worked on the front lines of Grubhub’s national restaurant partner network.Using the tools and resources at my disposal, I researched and consulted withrestaurants and decision makers to show them how Grubhub could benefit theirbusiness. I also provided consistent and timely follow up communication andaction steps after every sales call using Salesforce (CRM System) to forecast salespipelines, maintain a record of all conversations, activities and opportunities.

Sales Advisor (December, 2019 - January, 2020)• Assisted in the opening of Ron Hoover RV & Marine in Laredo, Texas.• Responsible for the set up and presentation of the sales lot, including moving,staging and inspecting inventory.• Greeted customers in a welcoming manner, answered all questions and soldrecreational vehicles, travel trailers, utility trailers and atvs.• Followed up with prospective customers in a timely manner and providedoutstanding customer service.Service Advisor (January, 2020 - February, 2020)• Assisted customers with service and warranty needs for all makes and models ofrecreational vehicles.• Maintained a stocked parts department and was responsible for the ordering,inspecting and receiving of parts.• Responsible for the pre-delivery inspections of all sold units.• Inspected and documented all inventory from suppliers and manufacturers.

80% of the time I was on the road “pulling doors”, cold calling and meeting inperson with potential restaurant partners. I developed strategic action plans tomanage my territory and reach company/individual sales goals. Working directlywith local restaurants to help them connect with hungry diners in their area, I wasable to help grow their business via the Bite Squad™ and later, Waitr™ mobileapplications.I established relationships with key decision makers, restaurant managers andowners. To maximize my effectiveness, I had to adjust my approach to eachpotential customer, assess prospect needs, clearly communicate advantages, andidentify and overcome challenges that impeded the sale. In addition, I was able tosuccessfully identify, qualify and prioritize new business opportunities anddeveloped a winning strategy for closing new restaurant partner accounts.Using a consultative sales approach, I would seek to understand potentialrestaurant partners’ needs and present solutions that will help their business. Iwould also provide consistent and timely follow up communication and actionsteps after every sales call using HubSpot and Spotio (CRM Systems) to forecastsales pipelines, maintaining a record of all conversations, activities andopportunities.

Started my position with Bite Squad as a delivery driver to become oriented withthe company and the operations from the customer's perspective. I was veryquickly flown to Tampa, Florida to their headquarters and promoted to BusinessDevelopment Manager.

With the help of my family, and with my retail furniture experience, I openedLaredo Mattress Outlet, LLC on Jacaman Road in Laredo, Texas. Using my decadesof experience in customer service and sales, I successfully helped hundreds ofLaredoans get a better night's sleep with high quality sleep systems at affordableprices. I also offered free delivery, set up and removal, but I was not able togenerate enough sales to offset the costs, and was forced to close the business inOctober, 2018

• Reported to the Store Director with weekly, monthly and quarterly budgets andreviewed quarterly P&L statements and reports.• Continued operations manager responsibilities while leading a sales team of 10 to20 sales professionals.• Attended continued product training as well as received hazmat and safetytraining.• Became CPR and First Aid certified Jan, 2010.• Responsible for opening and closing of the store, including cash counting anddaily deposits.• Was the point of contact for all emergencies and was available 24/7. • • •Frequently greeted customers and ensured all customers were being attended toand felt welcome in the store.• During my tenure at Lacks, employee morale, retention and performance were atall time highs.• Received All Star Award for 2011, presented in appreciation for demonstratingexemplary performance and dedication throughout the year.

• Reported to Store Manager and Store Director.• Responsible for Delivery, Receiving, Customer Pickup, Appliance and FurnitureService departments.• Responsible for the recruiting and screening of applicants for all warehousedepartments.• Handled all escalated customer complaints and issues in a timely and professionalmanner.• Ensured all employees were provided with proper safety equipment, training andmaterials to effectively perform their duties.• Led weekly safety and recognition meetings.• Responsible for maintenance of delivery and service fleet.• Assisted IT department with hardware and peripheral support on site. • •Coordinated with suppliers and vendors to ensure all operations ran as smoothly aspossible.• Optimized delivery routing system, saving the company over 40% in diesel costsand reduced overtime by 90%.• Received All Star Awards for 2009 and 2010 for demonstrating exemplaryperformance.

Responsible for coordinating all of the train crews' activities, the freight that is being transported and for the safe arrival of the train to its destination. Duties included reviewing schedules, throwing rail switches, maintaining shipping records and paperwork, properly distributing weight throughout the train and operating freight cars in the rail yard.