Jeff Kaminsky Email and Phone Number
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I drove Salesforce's Customer Success Group In-App Adoption Channel strategy, program management and partnership with our product organization. I curated the best resources Salesforce has to offer and surface them at the right time for customers in the most personalized way within the context of the Salesforce application. Prior to my product role, I owned events and manage educational programs that help our customers learn how to use the license they’ve purchased more effectively in an effort to retain them as customers. The audience of these programs ranges from our smallest SMB customers all the way to our largest, Fortune 100 accounts. I measure the success of the programs by an increase in product adoption (usage) and drive future sales. Prior to joining Salesforce, I worked in online education and digital marketing. I helped Medallia, a publicly-traded cx software company, scale its educational offerings by bringing its certification course online. I led the overhaul of a university's international digital marketing presence using design thinking principles. I was one of the first 50 employees at General Assembly as we began our initial efforts in online education. I was born and raised in San Francisco before going to New York University for my undergraduate degree. I designed my own major in the Gallatin School of Individualized Study, focusing on Entrepreneurship, Technology and Internet Media. This allowed me to explore my wide range of intellectual interests including design, data analytics, digital marketing, business development, social entrepreneurship, and designing my own courses in creativity and socially conscious technology.My passions outside of work include cooking, restaurants, wine, travel, politics, following Bay Area sports teams, technology trends, city planning, history, and live music.
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Head Of Operations | DonorGoodlabsNew York, United States
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Student Investment PartnerDorm Room Fund Oct 2024 - PresentNew York, Ny, UsDorm Room Fund is the original student preseed venture capital fund. Established by First Round Capital in 2012, Dorm Room Fund started investing out of our first independent fund in 2021, backed by a collection of institutional funds, Midas-List winners, and alumni. -
Mba Summer Intern - Chief Of StaffPlayback Jun 2024 - Aug 2024San Francisco, Ca, Us -
Customer Adoption ManagerSalesforce Feb 2022 - Jun 2023San Francisco, California, Us- Defined and delivered functional product roadmap as well as technical specs such as API requirements alongside engineering team in order to execute on 40+ use cases.- Synthesized product insights and new feature ideation by conducting user research sessions as well as oversaw development of a program quantitative KPI dashboard.- Responsible for all program reporting and KPI decisions for the product and channel strategy as well as effectively communicating results and process with stakeholders.- Implemented new project management tool to track progress across multiple work streams and functions within 30 days- Responsible for leading all testing as well as problem solving any major issues that arose during the release -
Senior Customer Adoption Analyst - ProductSalesforce Dec 2020 - Feb 2022San Francisco, California, Us-Collaborated with Product and Engineering teams to develop the roadmap for in-app product adoption features-Led release marketing initiatives for all in-app product adoption features-Defined and delivered functional roadmap for personalization API to drive more targeted approaches for our in-app features
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Senior Customer Adoption AnalystSalesforce Feb 2020 - Dec 2020San Francisco, California, Us-Owned Salesforce Customer Success Group's Camp Success program and content strategy. Camp Success is an educational, customer training roadshow attended by over 2,500 customers each year in 10+ cities worldwide.-During the pandemic, we transitioned to a digital event format that was attended by 5,000 customers during 2020. -In addition, I managed the Support Center Best Practice Sessions in Indianapolis and Portland where we educate customers on how we use our own products to run our support functions. I worked with our sales teams to identify potential invitees and work to create the best possible event experience.
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Customer Adoption AnalystSalesforce Feb 2019 - Feb 2020San Francisco, California, UsDuring this year, I transitioned from managing virtual programming to managing in-person programming. I was part of a team of two that launched the Camp Success roadshow which went to 12 different cities across the US and Canada. My main responsibilities included: -Deciding which content we would run at Camp Success by using data analysis to understand the business challenges our customers were facing -Working cross-functionally with internal and external stakeholders to promote the event including managing email marketing initiatives, copy, design, and pursuing every available channel to drive registrations to the event -Recruited speakers, internally and externally, for this event and ensured their preparedness-Packaged the Camp Success program for use in our other regions around the globe: LACA, APAC, and EMEA. In addition to my day-to-day role in owning Camp Success, I owned the Circles of Success program at Dreamforce 2019. Dreamforce is one of the largest tech conferences in the world, put on by Salesforce. Circles of Success are a type of session at the conference. As part of managing this program, I had the following responsibilities:-Owning the relationship with the Dreamforce planning committee and communicating with executive stakeholders-Identifying the content strategy including which products and topics would be covered, where and when sessions would run using a data-driven approach-Recruiting and enabling over 80 external, customer speakers and 250 internal staffers-Managing the Circles of Success executive trackResults:-Support Best Practices event influenced $600M+ in sales in FY20-Camp Success influenced $100M in sales in FY20 and improved adoption metrics as much as 10%-New Events Management platform reduced event creation time by 40%
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Associate Customer Adoption AnalystSalesforce Feb 2017 - Jan 2019San Francisco, California, UsI was recruited to Salesforce’s Customer Success Group to program manage one of its key online educational programs, Virtual Circles of Success. I managed over 100 monthly webinars across 4 different regions with over 100 instructors delivering in 5 different languages. As a part of Dreamforce 2017 and 2018, I was operations manager for Salesforce's customer loyalty program, Customer KOA, which honors Salesforce's longest-tenured customers. For Customer KOA, I executed on campaign management, event management, logistics, promotions, entertainment, and much more.
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Project Manager And StrategistUse All Five Aug 2015 - Aug 2016Los Angeles, Ca, UsI was hired by Use All Five to work with a client on developing an international marketing strategy for prospective students and their parents. Using qualitative user research methods, we advised the client to create a more cohesive digital presence on all platforms including their website and social media accounts.As part of this project, I organized over 50 user research interviews with students, parents and college counselors from all over the world. This data was used to help create the revised digital strategy, especially for international audiences. The last phase of the project was creating buyer personas to better target audiences based on their buying habits. -
Project ManagerMedallia Sep 2015 - Jun 2016Pleasanton, California, UsI was brought in to Medallia to help create an online version of the Operational Customer Experience Management (OCEM) course. I served as project manager, working to bring in a video production team, graphic designers, selecting software to create interactive activities, as well as planning budgets and timelines. -
Open Partnerships InternMediamath Sep 2014 - Dec 2014New York, Ny, UsI assisted the OPEN Parnterships team with assisting both our clients and partners with any issues that arose on the platform -
Video Content ProducerGeneral Assembly Oct 2012 - Dec 2013New York, Ny, UsI helped grow GA's online library to over 200 hours of online content by selecting the best in-person courses and turning them into captivating online webinars. This was in conjunction with the launch of GA's Front Row online subscription product. I also helped with customer experience, marketing, and sales for various online products, including Front Row for Teams and Golden Ticket.I also produced a fireside chat with renowned venture capitalist, Vinod Khosla, which was exclusively for GA members and Front Row subscribers. -
InternGeneral Assembly Jun 2012 - Sep 2012New York, Ny, Us
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Youth CommissionerCity And County Of San Francisco Aug 2010 - Jun 2011San Francisco, Ca, Us-I helped to identify and serve the needs of the youth of the City and County of San Francisco by advising the San Francisco Board of Supervisors and Mayor on key issues.-Created and produced the first annual Know Your Rights event on Martin Luther King Day with over 10 guest speakers and breakout sessions for 100+ attendees. Attendees learned about their rights with regards to interactions with police and brought together community activists and members of the police for a day of learning and collaboration. -
ZeummasterZeum: San Francisco'S Children'S Museum Jun 2009 - Dec 2009
Jeff Kaminsky Skills
Jeff Kaminsky Education Details
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New York UniversityIndividualized Study - Technology And Internet Entrepreneurship
Frequently Asked Questions about Jeff Kaminsky
What company does Jeff Kaminsky work for?
Jeff Kaminsky works for Goodlabs
What is Jeff Kaminsky's role at the current company?
Jeff Kaminsky's current role is Head of Operations | Donor.
What is Jeff Kaminsky's email address?
Jeff Kaminsky's email address is jk****@****rce.com
What is Jeff Kaminsky's direct phone number?
Jeff Kaminsky's direct phone number is +141535*****
What schools did Jeff Kaminsky attend?
Jeff Kaminsky attended New York University.
What skills is Jeff Kaminsky known for?
Jeff Kaminsky has skills like Social Media, Social Media Marketing, Public Speaking, Editing, Photoshop, Blogging, Event Planning, Adobe Creative Suite, Facebook, Wordpress, Social Networking, Research.
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