Jeff Katra Email and Phone Number

- Managed a large portfolio of client relationships to promote retention and growth.- Developed strategic goal-driven account plans and processes to ensure productive relationships with clients. - Worked closely with partnering teams as the client advocate to help develop solutions to meet client goals.- Served as a product expert on Impact.com tools to assist with training and product support.- Identified opportunities for up-sells and churn risk to help maintain business goals for the overall Impact.com business.

- Responsible for client program success across a portfolio of key affiliate accountsincluding brands such as Target, Casper Mattresses and Square.- Built and maintained long term strategic relationships with publishers and affiliatesoftware platform stakeholders to exceed client performance goals and refineoperational processes. - Worked with internal team members and SMEs to facilitate new opportunities tocontinually grow client programs. - Optimizated a portfolio of programs through evaluation of historic performance, scopingnew opportunities, addressing risk areas and focusing on consistent improvement andinnovation. - Developed and presented quarterly business reviews which included strategicrecommendations to guide our clients towards their KPI's and increased budget withAcceleration Partners. - Created training documents and videos to educate new team members on platform andprogram processes.

- Managed a team of three associates who were in charge of day to day programoperations for a portfolio of top agency accounts. - Built and maintained high-quality relationships with key stakeholders across our clientsand all third party partners within each individual client program. - Worked with the sales and analytics teams to refine current program operations, vet newopportunities, and on board new clients into the agency. - Worked with channel SME’s to develop and present strategic plans that aligned to theoverall client goals.

- Managed day to day campaign execution on paid social programs across a portfolio of keyagency accounts in different verticals.- Built and maintained high quality relationships across multiple clients and third partyplatforms to optimize programs and exceed client goals.- Worked with internal team members and third party agency partners to align on trends inthe social/e-commerce space.- Leveraged multiple SaaS platforms such as Facebook Power Editor, Adobe Marketing Suite,and Visual-IQ to make data driven decisions in regards to optimizing account performance.

• Developed and executed creative advertising ideas, solutions, and marketing plans by utilizing tools given.• Maximized revenue in all programming by establishing the value of station inventory with clients.• Demonstrated versatility and initiative by being proactive to ever-changing market.• Achieved sales goals and objectives while maintaining quality relationships with clients.

- Works with individual AAF NEPA event organizers to maximize event content, experience, and reach within the creative community and beyond.- Helps find sponsorship opportunities for NEPA AAF events and programs.- Communicates with AAF NEPA membership to research what kind of events they would like to attend and learn from.- Works with Marketing Committee and Community Outreach Chair to invite outside professionals to be a part of an annual AAF NEPA Speaker series.- Serves as a liaison, along with President and First Vice President, to other Northeast Pennsylvania based marketing/communications organizations to maximize possible event-based partnerships and event attendance.

Kuhcoon is a Social Media as a Service agency. We provide an enterprise social media management service for businesses around the world. Our in-house Community Managers help businesses create content, monitor, engage, and grow their community, run optimized ad campaigns, and build relationships with brand advocates.• Held a multi-faceted role that included online marketing, business development and social mediamanagement.• Worked directly with CMO & CEO to conceptualize, create and implement all aspects of inbound/outbound marketing which increased sales and website traffic.• Secured multiple strategic partnerships to help develop business and raise seed level angel investments.• Developed, implemented, and managed successful social media marketing campaigns for 20+ clients.• Built and maintained customer relationships for clients through all facets of social media.• Increased client’s reach by utilizing paid, earned, and owned media.• Managed a staff of four community marketing managers.

- Ensure highest customer service standards are met and exceeded on a daily basis. - Manage nightly computer closeout process to maintain accurate customer billing and driver pay. - Prepare, load and secure outbound shipments. - Log and correct critical paperwork for our specialized customer base and make sure it met DEA specifications. - Helped institute new warehouse processes which decreased overtime by 50%.