Accomplished and outcomes-driven innovative leader with a proven history of cultivating an environment of effective collaboration and capitalizing on technology to transform & accelerate global businesses E2E. With 20+ years of experience spanning CX, e-commerce, ERP implementation, retail, merchandising, and various project roles, I have led teams across the globe to deliver high-value outcomes through new & improved systems, tools, processes, and experiences. Passionate about challenging the status quo and elevating the customer experience, I have a strong ability identify opportunities through quantitative & qualitative data and analytics and then translate business/customer needs into meaningful solutions.