Jeff Kerchner work email
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Experienced service professional with a demonstrated history of leading in both client and customer facing teams. Skilled in team building, customer service training, and business strategies. Strong operations professional with a Bachelor of Science (B.S.) focused in Hotel, Restaurant, and Institution Management from The Pennsylvania State University.
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ConsultantNixon BenefitsDenver, Co, Us
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Senior ConsultantNixon Benefits Feb 2024 - PresentNewport Beach, Ca, Us
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ConsultantNixon Benefits Apr 2019 - Jan 2024Newport Beach, Ca, Us
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Director Of Guest ExperienceKimpton Hotels & Restaurants Jul 2017 - Dec 2018San Francisco, Ca, Us- Highest Employee Opinion Survey score in hotel history to date & highest scored dept. – 97%- 98% score in secret shopper review, with a 102% in service recovery- Facilitated Forbes Travel Guide luxury service trainings to evolve a very green team into luxury service experts, transforming a boutique property into a luxury hotel -
Assistant Front Office ManagerKimpton Hotels & Restaurants Apr 2016 - Jul 2017San Francisco, Ca, Us- #2 (of 63) Guest Services team in company, based on guest experience surveys
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Opening Team Task Force ManagerKimpton Hotels & Restaurants Apr 2016 - Apr 2016San Francisco, Ca, UsChosen as an integral part of the team responsible for opening a new Kimpton property. This position focused on coaching the opening Front Office team on their roles and culture of the company.
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Night ManagerKimpton Hotels & Restaurants May 2015 - Apr 2016San Francisco, Ca, Us- Highest Employee Opinion Survey score in hotel history – 96% – until outperforming in 2017- #3 (of 63) Guest Services team in company, based on guest experience surveys; 14 rank increase YOY
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Overnight SupervisorKimpton Hotels & Restaurants Oct 2014 - May 2015San Francisco, Ca, Us- #3 (of 63) Guest Services team in company, based on guest experience surveys
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Night Auditor & Guest Services AgentKimpton Hotels & Restaurants Jul 2013 - Oct 2014San Francisco, Ca, Us
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Assistant Coach - Penn State Women'S Club VolleyballThe Pennsylvania State University Sep 2011 - Mar 2012University Park, Pa, UsCoach and mentor for university student-athletes. -
Marketing InternHospitality Marketing Concepts Jun 2010 - Aug 2010Newport Beach, California, UsCreated online 4 and 5-star hotel promotions, sales reports, international hotel registration cards, managed social networking, and facilitated sales calls. Includes work for 3 sub companies – ClubHotel, Voilà Hotel Rewards, and Priority Privilege.
Jeff Kerchner Skills
Jeff Kerchner Education Details
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The Pennsylvania State UniversityAnd Institution Management
Frequently Asked Questions about Jeff Kerchner
What company does Jeff Kerchner work for?
Jeff Kerchner works for Nixon Benefits
What is Jeff Kerchner's role at the current company?
Jeff Kerchner's current role is Consultant.
What is Jeff Kerchner's email address?
Jeff Kerchner's email address is je****@****els.com
What is Jeff Kerchner's direct phone number?
Jeff Kerchner's direct phone number is (415) 397*****
What schools did Jeff Kerchner attend?
Jeff Kerchner attended The Pennsylvania State University.
What are some of Jeff Kerchner's interests?
Jeff Kerchner has interest in Volleyball, Snowboarding, Art, More, Photography, Hiking, Music, Camping, The Outdoors, Food.
What skills is Jeff Kerchner known for?
Jeff Kerchner has skills like Social Networking, Hospitality, Restaurant Management, Marketing, Event Planning, Management, Time Management, Project And Team Management, Website Promotion And Enhancement, Strong Customer Service, Excellent Customer Communications, Attention To Detail.
Who are Jeff Kerchner's colleagues?
Jeff Kerchner's colleagues are Jacob Newman, Chantal Salomon, Loren Henning.
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