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Jeff Kessler is listed as Driving Innovation in Transit Ops & Customer Experience • Keolis Boston (MBTA CR) • TCPHL • TCNE | MassTransit 40 Under 40 Honoree at Keolis Commuter Services, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at comcast.net, phone signal with area code 484, 856, 610, 708, 816, 973, 267, and a matched LinkedIn profile for Jeff Kessler.
Jeff Kessler previously worked as Director of Innovation at Keolis Commuter Services and Director of Service Delivery Innovation at Keolis Commuter Services. Jeff Kessler holds B.S. Economics & B.S.E. Systems Engineering from Jerome Fisher M&T Program.
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For more than a decade, Jeff Kessler has led organizations to adopt technological changes and implement process improvements to advance their businesses and delight their customers… even in highly-regulated sectors. As a systems optimizer with a passion for the transportation industry, his unparalleled work and board experience spans the public and private sides of every major transit network in the Northeast (Amtrak, WMATA, SEPTA, MTA NYCT, MBTA CR).Jeff currently serves as the Director of Innovation at Keolis Commuter Services — the "catalyst of change" (as coined by his boss) for the Boston-based subsidiary of global mobility provider Keolis — where he's charged with leading the Innovation Office to solicit ideas, deliver process improvements, implement best practices, benchmark operations, and lead strategic network transformation across the MBTA Commuter Rail's nearly 400-mile network throughout the Boston region.In this role, Jeff oversees scheduling system enhancements, revenue collection technologies, open data standards, fare policy, targeted capital investments, service increases, collaborative partnerships, and more.His work has been recognized numerous times, including having been named to MassTransit Magazine's signature 40 Under 40 list in 2023 and having earned the Jack R. Gilstrap Award from the American Public Transit Foundation in 2017, two of the industry's highest honors.Jeff holds four degrees from the University of Pennsylvania: a BSE and MSE in Systems Engineering, a BS Economics from The Wharton School's Jerome Fisher Program in Management & Technology (M&T), and a Regulatory & Technology Law Master in Law from Penn Law. He serves on several industry forums and APTA working groups, volunteers on multiple transportation advisory boards, and organizes two annual industry transportation "unconferences" in both New England and Philadelphia. Previously, he served in leadership roles of the the SEPTA Youth Advisory Council and Young Professionals in Transportation (YPT) Mid-Atlantic Region.
Listed skills include R, Python, Matlab, Lindo/Lingo, and 15 others.
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A career timeline built from the work history available for this profile.
Boston, MA, US
Leading the organization's Innovation Office to improve operational processes and stakeholder experiences, oversee network transformation initiatives, and lead best practice identification/adoption/benchmarking. (Member of the Senior Leadership team, reporting to the VP Marketing, Revenue, & Innovation.)
Boston, MA, US
Leading the organization's innovation initiatives and cross-functional Innovation Team to improve processes, leverage technology, adopt industry best-practices, and infuse a culture of innovation across the railroad. (Member of the Senior Leadership team, reporting to the VP Service Delivery.)✓ Led Keolis to become the nation’s first passenger railroad to.
Boston, MA, US
Crafted the Railroad of Tomorrow's operational & customer experience support systems through the advancement of technology, automation, and data utilization across the MBTA Commuter Rail's value chain.✓ Transformed the Operations Planning business practice to (1) centralize schedule data, (2) publish operational manuscripts, (3) preemptively coordinate.
Boston, MA, US
Responsible for using technology to streamline workflows, enhance operational practices, and deliver better performance on the MBTA Commuter Rail system.(Accomplishments highlighted above alongside Sr. Application Specialist – Service Delivery role.)
Boston, MA, US
Responsible for using technology to augment the MBTA Commuter Rail System through both internal and customer-facing initiatives.✓ Slashed the real-time data refresh rate in half, providing customers with more accurate and timely prediction information.✓ Led the industry in using a mobile app solution and public GTFS data to identify service changes during.
Philadelphia, PA, US
Hosted the world's first virtual transportation conference, having led the pivot to a virtual event a mere four weeks prior to the conference (in response to the COVID-19 pandemic). Subsequently consulted with six other organizations on conference virtualization techniques & strategies.Since bringing the transportation industry's most dynamic conference.
Camden, NJ, US
Provide industry knowledge and expertise to the official independent advisory board of the Delaware River Port Authority.✓ Consulted on enhancements to GTFS data during pandemic closures and temporary trackwork changes.✓ Successfully pressed the organization to dynamically distribute updated schedule data and display on digital station signage.
Camden, NJ, US
Confirmed by DRPA Board and PA Lieutenant Governor to a 3-year appointment as Transit Committee Co-Chair & Recording Secretary.✓ Collaborative efforts led to enhanced digital signage, station Wi-Fi and underground cellular service, charging station installations, and revised Owl service.✓ Reviewed Board Financials and operating plans to ensure alignment.
Provide independent strategic and implementation guidance to firms and private individuals looking to leverage data, automate processes, and train their workforce to do the same.
Philadelphia, PA, US
Charged with leading the 20-member team dedicated to connecting SEPTA Executives and the future of SEPTA's ridership.✓ Audited SEPTA real-time location data, leading SEPTA to invest in enhanced communication technologies and enabling quantifiable improvements in data quality and accuracy.✓ Created the most successful web survey in SEPTA history (garnering.
Washington, DC, US
Served on the GM/CEO's Customer Experience Improvement action team to deliver change during the agency's rebuilding process.✓ Automated the creation of Metro’s Daily Service Reports, keeping the public informed while saving over three weeks of labor-hours per year.✓ Conducted live ridership diversion analyses throughout emergency maintenance “surges,”.
New York, NY, US
✓ Identified a need for a more user-friendly business intelligence platform in the NYCT System Data & Research Unit; proposed, formed, and directed “ORCA Select” team as Project Manager to establish a new tool for interfacing with the agency’s plethora of data.✓ Increased Operations Research Computation Analysis (ORCA) Business Intelligence tool.
Philadelphia, PA, US
✓ Delivered a comprehensive report proposing 31 actionable changes to enhance the SEPTA customer experience with minimal expense from capital funds.✓ Analyzed survey and focus group data to assess customer satisfaction of SEPTA’s overnight subway service pilot and the implementation of various SEPTA loyalty programs.
✓ Developed, launched, and maintained website and location-based trip guides to simplify public transit information.✓ Attained >130k collective tip views and garnered more than 4,000 “likes.”
Washington, District Of Columbia, US
✓ Advised CETC (Train Management) Quality Control Team, Dispatch, and assisted in NE Corridor Routing.✓ Supported designing of track structures and curve layouts; tracked Acela train on-time-performance.
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Jeff Kessler works for Keolis Commuter Services.
Jeff Kessler is listed as Driving Innovation in Transit Ops & Customer Experience • Keolis Boston (MBTA CR) • TCPHL • TCNE | MassTransit 40 Under 40 Honoree at Keolis Commuter Services.
AeroLeads has found 1 work email signal at @comcast.net for Jeff Kessler at Keolis Commuter Services.
AeroLeads has found 15 phone signal(s) with area code 484, 856, 610, 708, 816, 973, 267 for Jeff Kessler at Keolis Commuter Services.
Jeff Kessler is based in Boston, Massachusetts, United States while working with Keolis Commuter Services.
Jeff Kessler has worked for Keolis Commuter Services, Transportationcampphl, Delaware River Port Authority, Kasdat Consulting, and Septa Youth Advisory Council.
You can use AeroLeads to view verified contact signals for Jeff Kessler at Keolis Commuter Services, including work email, phone, and LinkedIn data when available.
Jeff Kessler holds B.S. Economics & B.S.E. Systems Engineering from Jerome Fisher M&T Program.
Jeff Kessler is listed with skills including R, Python, Matlab, Lindo/Lingo, Project Management, Human Factors Engineering, Human Factors Analysis, and Strategic Planning.
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