I managed the Operations Integration team; we ensure coordination and delivery quality of all centrally-operated Teach To One program services for our 42 partner schools. This includes:Design and implementation of systems and processes to track, measure, & monitor the availability of products and operational servicesPlanning and management of all software releasesDesign and management of triage process for all urgent issues relating to product delivery and operations.Management of Help Desk and ticketing systemDesign, monitoring and refinement of operational SLAsInternal operations consultation and subject matter expertise to find efficiencies in how we work across all teams involved in operational delivery

Education technology consultants specializing in technology transformation programs to improve K12 school operations, integration of technology into academic curriculum, and data management and analysis systems to support data-driven decision making.We also direct business development in K12 education, higher education, and foundations for MondoBrain, a predictive data analysis tool that brings "big data" analysis power to any size organization without the "big data" infrastructure and cost.

Supervised team of five Product Managers and Associates managing all SaaS and hosted school-facing information systems, including customer support, product development, and user training. Systems included AF's student information system, formative assessment engine, behavior tracking system, and teacher career development tracker.Set strategy and directed design, build and management of SQL-based and SaaS-based data warehouses, with the goal of enabling system interconnectivity, analysis and reporting.Planned and executed selection and implementation of new network-wide system to track student behavior

Managed a strategic assessment of all classroom-facing DOE systems (curriculum development and delivery, assessments, student information, performance analysis) leading to a 5-year systems roadmap

Directed product and business development for $14MM internet shipping product group. Responsibilities included P/L, client service levels, product development team supervision, and new business prospecting. Developed joint ventures to create and launch two customized postage stamp businesses, with Fujifilm (YourStamps.com) and Zazzle.com (Zazzle Stamps).Led matrixed development team creating Pitney Bowes’ new-generation high volume mail metering systems.

Account Director for interactive marketing for ATT, John Hancock, and General Motors

Directed vehicle wholesale systems and operations for the northeast.