Jeffrey Knoll Email & Phone Number

Wilmington, Delaware

Train in the latest General Motors technology, specifically infotainment systems, i.e. Chevrolet MyLink. Utilize knowledge to help customers become proficient in the usage of these technologies in their vehicles.

Automotive Service Consultant for an ever growing Chevrolet Dealership in Wilmington, Delaware. As part of the greater department, handle customer vehicle service concerns, including; General Motors warranty claims, repairs and general maintenance. (specifically but not limited to Chevrolet and Saturn), work with customers, extended warranty and insurance companies to ensure that vehicles are fixed correctly, and accurately while adhering to an agreed upon estimate for times and cost. Over all develop relationships with peers, superiors, technicians and customers that drive our facility to make sure every customer is completely satisfied.

Work with customers with in a large Dealership with emphasis on complete satisfaction for the customers needs. Specifically to correct concerns with their vehicles, and complete scheduled maintenece services through one on one interaction with our customers. Advise customers on repairs needed, and recommended services to keep there vehicles in top performance condition. Other responsibilities include; dispatching work to technicians, customer scheduling, and repair order billing.

Organize and operate evening service with in a large service department. Including; customer and technician scheduling, personal customer contact and advisment, with specific emphasis on convenience and understanding for the customer, as well as supply support for colleauges with in the larger department structure.

Responsible for tending to overall department/ customer needs. Specifically; retrieval of customer vehicles, and service shop and drive-thru maintenance.