General Manager
Current• Sales Strategy and Execution: Drive hotel sales efforts by targeting top accounts, conducting client meetings, hosting events, and participating in weekly meetings with the Director of Sales to set goals for prospecting and account management.• Client Relationship Management: Engage with clients and potential clients on-site, conduct property tours, and manage relationships to boost sales and foster long-term partnerships. Ensure high-quality client interactions to enhance overall sales performance.• Sales Training and Development: Lead weekly training sessions for staff and managers focused on sales techniques and customer service and develop management talent through competency training to strengthen the sales team’s effectiveness.• Sales Performance and Financial Review: Monitor and review sales performance through weekly and monthly financial and operational reviews, ensuring targets are met and budgets are adhered to. Forecast revenue and analyze sales data to adjust strategies as needed.• Sales Process Optimization: Oversee the implementation of sales procedures and ensure compliance with Highgate Hotel standards. Assist in refining sales processes and provide guidance to maximize efficiency and results in achieving sales goals.
