• Run strategic planning and day to day operations of 20 person fintech firm.• Lead growth & profitability by lowering customer acquisition costs 60% and increasing customer lifetime value 35%.• Achieve financial & operational KPI targets.• Grow customer base through performance marketing, A/B split testing, & data analytics.• Decrease churn with intelligent champion/challenger decisioning.

• Launched European financial services JV technology, grew from startup to 600+ locations, 3000+ employees, and $600+ million valuation. • Improved cash flow by over $1 million per year by launching a Microsoft hosting company and software reseller in the UK.• Launched 4 contact centers and directed 300 agents in the US, UK, Canada, and Chile. Manage multiple lines of business including IT Operations, Information Security, Contact Center Solutions, and International Operations.• Architected enterprise application infrastructure based on cloud, virtualization, and web technologies; managed pilot, go-live, and expansion to 100s of locations and 1000s of users in Russia, Ukraine, UK, Canada, Chile, and the US.• Developed long term budgets and technology roadmaps; optimized $5 million capex and $25 million opex budget using cost controls, cloud computing, outsourcing, offshoring, and 3rd-party integrations. Reduced marketing costs by 40% and support by 70%.• Manage network and data security, including regulatory compliance, risk assessment, and cybersecurity threat mitigation.• Opened and managed new profit-center call center business with 25 staff handling calls for financial services clients.• Served as scrum product owner for multi-channel communications platform.• Tripled productivity of call center staff handling more than 1 million calls per month through automation, evaluation of work flows to eliminate bottlenecks, key process improvements, and cross-training.• Established and managed key business relationships with vendors, partners, and other organizations.

• Managed 8 US/overseas staff , 2 North American data centers, and led internal IT consulting services to 80 global business units.• Directed enterprise-wide IT strategy and governance; established IT standards for the parent company and its subsidiaries. • Implemented technologies to automate/streamline operations which significantly reduced costs and improved processes.• Implemented disaster recovery/business continuity plans. • Managed decentralized network of 2500 users in 80 business units across 35 countries; achieved 30% improvement in data center costs and deployment through virtualization. Authored annual enterprise-wide strategic technology plan.• Consolidated disparate platforms worldwide, improving communication for 1000s of users.• Installed reliable enterprise systems worldwide and developed/deployed leading-edge technology, infrastructure, and ERP projects; traveled to 10+ countries to consult with business units, define requirements, get funding, and manage implementations.• Led Sarbane-Oxley IT audits with Big 4 firms to zero deficiencies.• Directed $1+ million infrastructure/ERP project in Nigeria enabling the firm to become the market leader through corporate acquisitions, significant cost savings, productivity improvement, and more reliable data.• Reduced accounting period end close by 30% using tools such as Cognos Consolidation and Business Intelligence to automate multiple currency, GAAP, IAS, and other financial reporting requirements. • Negotiated million dollar purchase of two IBM iSeries AS400 systems; bundled with communications contract for 25% savings.• Redesigned network, consolidated systems, and delivered virtualized applications for $1 billion agriculture/foods business.• Restored crashed ERP system in Nairobi, Kenya within 48 hours of notification, enabling company to complete delayed earnings report to the local stock exchange before being fined or delisted; convinced IBM to forgive a 6-figure past-due support bill.

Taught Microsoft Exchange messaging design