Jeff Kushmerek

Jeff Kushmerek Email and Phone Number

I fix broken Customer Success and Implementation teams | Retained over $1.8B of ARR | 2023 Pavilion 50 CCOs to watch | Top 25 CS Strategist | Data-driven Results @ Infinite Renewals
Jeff Kushmerek's Location
Greater Boston, United States, United States
About Jeff Kushmerek

As the Founder and CEO of Infinite Renewals, I’ve dedicated my career to helping B2B SaaS companies achieve sustainable growth through seamless post-sale operations. With a passion for optimizing processes and scaling businesses, I work closely with SaaS leaders to ensure their post-sale journey is as successful as their initial sale.What We Do: At Infinite Renewals, we specialize in transforming your customer success and renewal strategies. Our approach is data-driven, focusing on reducing churn, maximizing customer lifetime value, and creating scalable processes that drive predictable growth. We don’t just help you retain customers; we empower you to turn every client interaction into an opportunity for growth.Why It Matters: In today’s competitive SaaS landscape, post-sale operations are the backbone of long-term success. My team and I understand the challenges that come with scaling operations while maintaining customer satisfaction. That’s why we tailor our solutions to your unique needs, helping you streamline operations and focus on what truly matters – your customers.If you need advice or optimization, I’m always open to connecting with SaaS leaders, investors, and innovators who share a passion for growth and operational excellence. Whether you’re looking to scale your post-sale operations or explore new strategies for customer retention, let’s connect and explore how Infinite Renewals can support your journey.Schedule a free consultation below.👇Calendly 📞 https://calendly.com/infiniterenewals/30minhttps://infiniterenewals.com/jeff@infiniterenewals.com

Jeff Kushmerek's Current Company Details
Infinite Renewals

Infinite Renewals

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I fix broken Customer Success and Implementation teams | Retained over $1.8B of ARR | 2023 Pavilion 50 CCOs to watch | Top 25 CS Strategist | Data-driven Results
Jeff Kushmerek Work Experience Details
  • Infinite Renewals
    Ceo And Founder
    Infinite Renewals Feb 2019 - Present
    Boston, Ma, Us
    We help SaaS B2B emerging tech companies reduce churn and significantly increase recurring revenue and software adoption by launching customers efficiently and happily. With 20+ years of post-sales customer experience, our proven process will provide guaranteed results that will increased customer retention.
  • Pathcheck Foundation
    Head Of Customer Experience
    Pathcheck Foundation Jun 2020 - Feb 2021
    Cambridge, Ma, Us
    Fractional Head of Client Experience - worked with a passionate group to roll out digital contact tracing and exposure notification in jurisdictions around the world to reduce the spread of COVID19 and restart the economy. The app will have reached 50 million users when you read this.- Managed all customer relations and post-sale activities- Created first revenue by putting together professional services offerings and a complete state-grade SOW-Created a "made for you" cookbook for partners so that they could have all the tools needed from presales through launch
  • Thought Industries
    Vice President Of Professional Services
    Thought Industries Dec 2019 - May 2020
    Boston, Massachusetts, Us
    Responsible for Onboarding, Implementation, Pre-sales, and Professional Services
  • Virgin Pulse
    Vice President – Professional Services
    Virgin Pulse Jun 2014 - Jun 2016
    Providence, Ri, Us
    • Created and grew the company’s world-wide services efforts and implementation teams, which included customer sales and business development through partner channels.• Established the Professional Services team to deliver three implementation packages across 40 customers for Fortune 500 companies, which generated $1.1M in new revenue. • Managed a team of Project Managers, MIgration and Implementation Specialists. Assigned responsibilities, reviewed work, and provided coaching and training on relationship management, project delivery excellence, and career growth.• Integrated two acquisitions and coordinated the transfer of the existing client base to the new platform, which increased ARR and reduced information bottlenecks, email overloads, and data silos.• Supported the sales process by identifying and solving technical issues for customers, which included analyzing customer environments, file feeds, and delivery mechanisms.
  • Brightcove
    Vice President, Global Professional Services
    Brightcove Jun 2008 - Aug 2012
    Boston, Massachusetts, Us
    • Led a cross-functional global team to deliver video solutions to the world’s largest media companies and improved related revenue by 500% over a three-year period by creating tiered packages and establishing a team to develop standalone video offerings from beginning through IPO• Oversaw the creation of re-sellable SEO and social network products from inception to launch, which included Wired.com, Metropolitan Opera of NY, Aeroforceone.com, NBC, and Philips.• Managed 25+ Architects, Developers, Project Managers, and QA Specialists and three Directors. • Oversaw 20 client relationships valued at $30K/yr -$1M• Developed action plans to create service offerings, which improved surveyed client satisfaction to 97%.
  • Endeca
    Director Of Professional Services
    Endeca Oct 2007 - Jun 2008
    Cambridge, Ma, Us
    • Managed the creation of the partner on-boarding program for regional and global solution providers and created training programs to enable the big-four and regional service groups to effectively conduct sales. • Implemented infrastructure improvements to enable organizational growth including agile enterprise implementation, WW variable compensation plan, centralized staffing model, and standardized recruiting. • Increased revenue for a single location professional services organization from $4M to $15M by establishing a regional N.A. team to deliver complex enterprise information access solutions. • Primary Relationship Manager on 30+ projects valued at $75K to $300K, provided consulting and architectural services for the primary commercial big-data product and large e-commerce sites products.• Provided RFP completion, SOW creation, and pricing negotiations during the pre-sale process. • Oversaw the implementation of the Latitude product to analyze cost, labor, and project health expenditures and the ProFind resource management product which generated a $500M savings for a major client.
  • Endeca
    Customer Solutions Manager, Scalability Task Force
    Endeca Jan 2007 - Oct 2007
    Cambridge, Ma, Us
  • Endeca
    Senior Project Manager, Professional Services
    Endeca Apr 2005 - Jan 2007
    Cambridge, Ma, Us
  • Endeca
    Product Manager
    Endeca Jan 2003 - Apr 2005
    Cambridge, Ma, Us
  • Onesource Information Services
    Product Manager
    Onesource Information Services May 2000 - Oct 2003
    Jacksonville, Fl, Us
  • Mahoney, Hawkes, & Goldings
    Litigation Technical Support
    Mahoney, Hawkes, & Goldings Jun 1999 - Sep 2000
  • The Spofford Group Insurance Brokerage Ltd.
    Contract Administrator /Pc Support
    The Spofford Group Insurance Brokerage Ltd. Jul 1998 - Jun 1999
    Hingham, Ma, Us
  • Honda Of North America
    Litigation Technical Support
    Honda Of North America Feb 1996 - Dec 1998
  • Nutter, Mcclennen, & Fish
    Litigation Technical Support
    Nutter, Mcclennen, & Fish Jan 1997 - Jul 1998

Jeff Kushmerek Skills

Saas Product Management Enterprise Software E Commerce Strategy Start Ups Cloud Computing Solution Selling Business Development Web Video Professional Services Strategic Planning Mobile Applications Agile Methodologies Customer Relationship Management Consulting Sales Enablement Software Development Pre Sales Big Data Product Development Business Strategy Account Management Seo Scrum Project Management Information Architecture Business Analysis User Experience Software Project Management Salesforce.com Management Strategic Partnerships Leadership Team Building Cross Functional Team Leadership Customer Service Executive Management Partner Development Iot New Business Development Professional Services Management Program Management Sales Customer Relations Video Online Advertising Mobile Devices Digital Media Analytics Crm Go To Market Strategy Software As A Service

Jeff Kushmerek Education Details

  • University Of Massachusetts Dartmouth
    University Of Massachusetts Dartmouth
    Political Science

Frequently Asked Questions about Jeff Kushmerek

What company does Jeff Kushmerek work for?

Jeff Kushmerek works for Infinite Renewals

What is Jeff Kushmerek's role at the current company?

Jeff Kushmerek's current role is I fix broken Customer Success and Implementation teams | Retained over $1.8B of ARR | 2023 Pavilion 50 CCOs to watch | Top 25 CS Strategist | Data-driven Results.

What is Jeff Kushmerek's email address?

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What schools did Jeff Kushmerek attend?

Jeff Kushmerek attended University Of Massachusetts Dartmouth.

What are some of Jeff Kushmerek's interests?

Jeff Kushmerek has interest in Exercise, P90x, Boston, Home Improvement, Reading, Sports, Home Decoration, Health, Online Video, Cooking.

What skills is Jeff Kushmerek known for?

Jeff Kushmerek has skills like Saas, Product Management, Enterprise Software, E Commerce, Strategy, Start Ups, Cloud Computing, Solution Selling, Business Development, Web Video, Professional Services, Strategic Planning.

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