Jeff Kushmerek Email & Phone Number

Boston, MA, US

We help SaaS B2B emerging tech companies reduce churn and significantly increase recurring revenue and software adoption by launching customers efficiently and happily. With 20+ years of post-sales customer experience, our proven process will provide guaranteed results that will increased customer retention.

Cambridge, MA, US

Fractional Head of Client Experience - worked with a passionate group to roll out digital contact tracing and exposure notification in jurisdictions around the world to reduce the spread of COVID19 and restart the economy. The app will have reached 50 million users when you read this.- Managed all customer relations and post-sale activities- Created first.

Boston, Massachusetts, US

Responsible for Onboarding, Implementation, Pre-sales, and Professional Services

Providence, RI, US

• Created and grew the company’s world-wide services efforts and implementation teams, which included customer sales and business development through partner channels.
• Established the Professional Services team to deliver three implementation packages across 40 customers for Fortune 500 companies, which generated $1.1M in new revenue.
• Managed a team of Project Managers, MIgration and Implementation Specialists. Assigned responsibilities, reviewed work, and provided coaching and training on relationship management, project delivery excellence, and.
• Integrated two acquisitions and coordinated the transfer of the existing client base to the new platform, which increased ARR and reduced information bottlenecks, email overloads, and data silos.
• Supported the sales process by identifying and solving technical issues for customers, which included analyzing customer environments, file feeds, and delivery mechanisms.

Boston, Massachusetts, US

• Led a cross-functional global team to deliver video solutions to the world’s largest media companies and improved related revenue by 500% over a three-year period by creating tiered packages and establishing a team to.
• Oversaw the creation of re-sellable SEO and social network products from inception to launch, which included Wired.com, Metropolitan Opera of NY, Aeroforceone.com, NBC, and Philips.
• Managed 25+ Architects, Developers, Project Managers, and QA Specialists and three Directors.
• Oversaw 20 client relationships valued at $30K/yr -$1M
• Developed action plans to create service offerings, which improved surveyed client satisfaction to 97%.

Cambridge, MA, US

• Managed the creation of the partner on-boarding program for regional and global solution providers and created training programs to enable the big-four and regional service groups to effectively conduct sales.
• Implemented infrastructure improvements to enable organizational growth including agile enterprise implementation, WW variable compensation plan, centralized staffing model, and standardized recruiting.
• Increased revenue for a single location professional services organization from $4M to $15M by establishing a regional N.A. team to deliver complex enterprise information access solutions.
• Primary Relationship Manager on 30+ projects valued at $75K to $300K, provided consulting and architectural services for the primary commercial big-data product and large e-commerce sites products.
• Provided RFP completion, SOW creation, and pricing negotiations during the pre-sale process.
• Oversaw the implementation of the Latitude product to analyze cost, labor, and project health expenditures and the ProFind resource management product which generated a $500M savings for a major client.

Cambridge, MA, US

Cambridge, MA, US

Cambridge, MA, US

Jacksonville, FL, US

Hingham, MA, US