Jeff Kwon Email & Phone Number

Pasadena, California, United States

• Greeted customers, took orders, and assisted in serving food items, enhancing overall customer satisfaction with the goal of providing an exceptional customer experience.• Efficiently handle cash transactions and utilize POS systems, accurately processing an average of 100+ transactions per shift.• Collaborated with team members to streamline workflow during peak hours, resulting in reduction in customer wait times.• Provided exceptional customer service, resolving… Show more • Greeted customers, took orders, and assisted in serving food items, enhancing overall customer satisfaction with the goal of providing an exceptional customer experience.• Efficiently handle cash transactions and utilize POS systems, accurately processing an average of 100+ transactions per shift.• Collaborated with team members to streamline workflow during peak hours, resulting in reduction in customer wait times.• Provided exceptional customer service, resolving customer inquiries and concerns promptly.• Communicated any issues regarding quality control or maintenance needs directly to management for resolution on a timely basis.• Assisted in managing inventory levels, ensuring all necessary supplies and ingredients were adequately stocked, and reducing wait times for customers.• Maintained knowledge of all products and promotions to ensure accurate orders are prepared each time.• Ensured cleanliness within assigned work area at all times by maintaining a tidy workspace as well as keeping equipment sanitized and in good working order.• Prepared a variety of espresso-based drinks, including lattes, macchiatos, mochas and frappuccinos Show less

Schofield Barracks Health Clinic, Hawaii

• Increased treatment capacity by over 41% by redesigning clinic patient care facility, reorganizing customer service communications and acting on feedback from employees and customers• Augmented employee work output as much as 12% by planning weekly work schedules for both military and civilian employees with Microsoft Word, Excel and Outlook• Reduced financial liability by 23% by generating weekly and monthly expense reports, identifying and replacing faulty equipment… Show more • Increased treatment capacity by over 41% by redesigning clinic patient care facility, reorganizing customer service communications and acting on feedback from employees and customers• Augmented employee work output as much as 12% by planning weekly work schedules for both military and civilian employees with Microsoft Word, Excel and Outlook• Reduced financial liability by 23% by generating weekly and monthly expense reports, identifying and replacing faulty equipment, reorganizing employee-to-patient treatment time, and maintaining department budget of $45,000 per year• Accomplished 100% responsibility for department education of various military policies, such as equal opportunity and sexual harassment, by teaching regular classes to 500+ employees (soldiers and civilians) via PowerPoint, public speaking, and hands-on techniques• Engaged with 20+ senior and C-level executives (generals, colonels, and lieutenant colonels) in order to coordinate and arrange high-level meetings with third-party companies, senior executives (battalion command) and C-level executives (brigade command)• Secured confidentiality of all classified documents from senior management (battalion command) and C-level management (brigade headquarters)• Procured specialized non-standardized equipment in excess of $60,000 per year by conducting mission enhancement identification, cost analysis, and vendor research • Provide world-class medical care to over 4,300 active-duty military, veteran and civilian personnel• Resolved employee conflict through mediation within the confines of the military setting Show less

Fort Stewart, Georgia

• Fulfilled all executive assistant duties for 5 executives (captain and lieutenants) and 5 managers (first sergeant and platoon sergeants) concerning the department (engineering company) medical readiness and status• Improved medical readiness from 72% to 98% for the department (combat engineer company) of over 150+ employees (soldiers) by identifying deficiencies, reporting data to senior executives (company captain and lieutenants) and managers (company first sergeant and platoon… Show more • Fulfilled all executive assistant duties for 5 executives (captain and lieutenants) and 5 managers (first sergeant and platoon sergeants) concerning the department (engineering company) medical readiness and status• Improved medical readiness from 72% to 98% for the department (combat engineer company) of over 150+ employees (soldiers) by identifying deficiencies, reporting data to senior executives (company captain and lieutenants) and managers (company first sergeant and platoon sergeants), communicating with different departments, and designing a departmental plan• Accomplished 100% responsibility for the department (combat engineer company) education of various medical and pre-hospital care training, by teaching regular classes to 150+ employees (soldiers) via PowerPoint, public speaking, and hands-on techniques• Trained, taught and mentored junior employees (combat medics) for advanced instructions and leadership advancement• Responsible for and maintained a fleet of 5 vehicles, valued total of $6+ million Show less

Fort Stewart, Georgia

• Fulfilled all executive assistant duties for junior executive (lieutenant platoon leader) and manager (platoon sergeants) concerning medical status and readiness of the department (infantry platoon)• Continuously maintained 99% for medical readiness for the department (infantry platoon) of over 30+ personnel by identifying deficiencies, reporting data to junior executive (lieutenant platoon leader) and managers (platoon and squad sergeants), communicating with different departments… Show more • Fulfilled all executive assistant duties for junior executive (lieutenant platoon leader) and manager (platoon sergeants) concerning medical status and readiness of the department (infantry platoon)• Continuously maintained 99% for medical readiness for the department (infantry platoon) of over 30+ personnel by identifying deficiencies, reporting data to junior executive (lieutenant platoon leader) and managers (platoon and squad sergeants), communicating with different departments, and designing a departmental plan• Accomplished 100% responsibility for department (infantry platoon) education of various medical and pre-hospital care training, by teaching regular classes to 30+ employees (soldiers) via PowerPoint, public speaking, and hands-on techniques• Responsible for and maintained a fleet of 3 vehicles with a total net worth of over $500,000 Show less

Fort Drum, New York

• Fulfilled all executive assistant duties for 5 executives (captain and lieutenants) and 5 managers (first sergeant and platoon sergeants) for multiple departments (company commands)• Secured confidentiality of all classified documents from senior management (battalion command) and C-level management (brigade headquarters)• Engaged with 20+ senior and C-level executives (generals, colonels, and lieutenant colonels) in order to coordinate and arrange high-level meetings with… Show more • Fulfilled all executive assistant duties for 5 executives (captain and lieutenants) and 5 managers (first sergeant and platoon sergeants) for multiple departments (company commands)• Secured confidentiality of all classified documents from senior management (battalion command) and C-level management (brigade headquarters)• Engaged with 20+ senior and C-level executives (generals, colonels, and lieutenant colonels) in order to coordinate and arrange high-level meetings with third-party companies, senior executives (battalion command) and C-level executives (brigade command)• Increased time efficiency by 1,200% per employee (soldier) by adopting new technology and transferring physical files into a secured, electronic database to store confidential information for over 180+ employees (soldiers)• Improved time efficiency by over 48% by implementing 20+ standard operating procedures (SOP) to streamline daily and weekly operations within the company of over 150+ employees (soldiers)• Elevated productivity of executives and managers up to 18% by creating daily, weekly and monthly company-level training schedules for 180+ employees (soldiers) • Enhanced productivity by streamlining the in-process system of 300+ received employees (soldiers) into new positions by generating, receiving and processing confidential information with latest technologies• Restructured operations and increased time efficiency for outgoing employees (soldiers) by over 42% by networking with multiple departments and creating a standardized system of communication and electronic preparation checklist• Assisted C-level executives in the logistics department (S-4 of battalion command) to help create quarterly budget of over $5 million• Achieved 100% accountability for successful multi-departmental communication by disseminating executive memorandums (company commander’s intent) to over 200+ personnel via email, telephone, and public speaking Show less

Fort Drum, New York

• Accomplished 100% responsibility for department education of various military procedures, maintenance, and operations of military vehicles, by teaching regular classes to 100+ employees (soldiers) via PowerPoint, public speaking, and hands-on techniques• Conducted and supervised monthly training of non-standard instructions of various tops via PowerPoint, public speaking and hands-on techniques• Improved logistical efficiency of senior management (battalion command); brought a… Show more • Accomplished 100% responsibility for department education of various military procedures, maintenance, and operations of military vehicles, by teaching regular classes to 100+ employees (soldiers) via PowerPoint, public speaking, and hands-on techniques• Conducted and supervised monthly training of non-standard instructions of various tops via PowerPoint, public speaking and hands-on techniques• Improved logistical efficiency of senior management (battalion command); brought a fleet of 10 defunct vehicles to operational status in less than 4 months, resulting in a financial recovery of over $22 million• Secured confidentiality of all classified documents from senior management (battalion command) and C-level management (brigade headquarters) to third-party departments in order to facilitate transportation of various live ammunition Show less

Fort Drum, New York

• Managed, mentored and trained a project team (5-man fire team)• Trained, taught and mentored junior employees (infantry soldiers) for cutting-edge instructions and leadership advancement

Bachelor Of Science - Bs, Business/Commerce, General, 3.02

Certificate, Emergency Medicine Pre-Hospital Care