Member of the professional services team providing national infrastructure support for Ricoh client base. Solution design and deployment, Tier-3 escalation support for SMB. Azure/O365 Migrations & Administration. Mentoring junior technicians, involved in training strategies, ITIL process control, documentation and project management. Troubleshooting of fundamental Microsoft technologies (AD, ADFS, DNS, DFS, DHCP, etc.) and Citrix Xenapp/Xendesktop.

Provide operational & project support for medium sized O&G company. Lead technician on a team of 5, mentor junior/intermediate techs and handle Tier 3 escalations. Responsible for technical planning and administration of corporate infrastructure, application deployment, disaster recovery, leveraging of new technologies and coordination/oversight of hardware and software implementation.

Independent consultant for small to medium business inclusive of SGT, RSD, IFT, RHTC, MDN & CDS. Provided services ranging from customer service oriented end-user support to high-impact, core-services back-end support, with a combination of in-house project based management and ITIL encompassing work.