I'm an airline operations expert who leads a team of airline operations professionals to develop processes that create gains in efficiencies for JetBlue Airways. My 30 years of airline operations experience encompasses all phases of airline operations, including operations leadership, customer service, employee relations, and strategic planning. Attributed to my success is my ability to communicate effectively with staff and management gaining their buy-in and facilitating leadership. My mission is to empower my employees by creating a clear vision for their success encouraging them to take initiative to solve problems, collaborate with colleagues all geared towards helping them better serve JetBlue’s customers. As a leader, I believe you hire the best people, delegate authority and get out of their way. I create, implement, and drive support for short and long term plans to achieve customer satisfaction and financial objectives. Developed and managed both budgets and PnL's in excess of $115 million. A project based effort, of mine, generated an annual fuel savings of $13 million for JetBlue Airways. Formulated strategy and introduced modifications in work conditions and compensation strategy, resulting in significant increases in “Crewmember Engagement” and “Trust in Leadership” scores. Taking great pride in my role as a guest lecturer and Governing Council Member for the Student Leadership Institute at the Ukleja Center for Ethical Leadership at California State University, I ascribe to the belief that we should “never stop learning."Specialties: Strategy | Culture Creation | PnL Management | Process Improvement | Aircraft Dispatch | Load Planning | Customer Service | Airline Operations | Airline Operations Management | Flight Planning | Team Leadership | Crew Resource Management | Operations Management | Public Speaking | International Dispatch | Project Management | Program Management | Team Building | Customer Service | Training | Strategic Leadership | Culture Development | Human Resources Management