In my current job role, I am responsible ensuring that investor commitments are fulfilled by efficiently filling open positions, pairing off remaining balances, and adding extensions. I engage with key investors to assure timely purchase of all loans and sustain strong partnerships with key stakeholders. In addition, I provide necessary assistance to clients with loan scenarios, product analysis, customer service issues resolution, lock process management, and securing competitive rates for borrowers. My goal is to provide exceptional service and support to clients, while also contributing to the growth and success of the organization.Key Accomplishments: ► Ensured significant enhancement in sales from $5B to $18B YoY through optimal planning, effective execution, and close collaboration with cross-functional teams.► Managed and maintained monthly pipeline of $830M in sales and an average annual pipeline of $9B.► Contributed to offering discount points and reducing interest rates by 1/8 to 1/4 quarter, which resulted in increasing sales and significant monthly savings for clients.► Achieved multiple customer service awards from company while performing exceptionally.► Improved yearly revenue by nurturing and retaining lucrative relationships with key investors.► Gained necessary knowledge of programs and policies to manage 80+ investors and bond entities nationwide, guaranteeing adherence to regulations and timely completion of tasks.► Proposed optimal loan solutions by adhering to lending guidelines and meeting client requirements, enhancing customer satisfaction, and increasing loan portfolio.► Organized and executed strategic programs that effectively guided company toward enhancing competitive position and profitability.► Streamlined management of company hedge position by delivering end-to-end support, including calculating, creating, and uploading daily rates for loan officers through pricing engine, resulting in boosted efficiency and accuracy.

During this tenure, I was part of the high-performing team that developed a new pricing engine, which turned out to be a great success. It's being used by more than 200 loan officers now. Also, I was responsible for maintaining a strong relationship with over 35 investors and bond entities located across all 50 states. And while doing all this, I was also leading a team of 6 members in my department.Key Accomplishments: ► improved superior customer relations and increased customer satisfaction and loyalty rates by coaching, guiding, and motivating staff and promoting sales and service culture.► Aligned cutting-edge data management process, resulting in 5% improvement in operational efficiency of company.► Maximized company revenue profitability by implementing consistent bulk loan trading and bidding, averaging 30-50 basis points.► Identified and secured key programs that provided loans for veterans, enabling individuals to obtain $325K house at no cost.► Achieved appropriate annual continuing education and completed training on government regulations and underwriting policies and procedures.► Documented and distributed comprehensive government monitoring reports to senior management on quarterly basis, offering key insights and data analysis for strategic decision-making.

In my previous role, I worked in a fast-paced environment and was responsible for overseeing all aspects of a high-performing marketing team. This included managing loan activities, as well as the large pipeline, to ensure compliance and accuracy. To facilitate a seamless process from start to finish, I coordinated regularly with various parties, such as realtors, underwriters, processors, closers, and investors. It was important to maintain clear communication and keep everyone on the same page to ensure a successful outcome.Key Accomplishments:► Increased company's investor network by assisting in onboarding more than 20 new investors within 3-month timeframe.► Prepared and provided monthly commission and -on-sale reports to support accounting and provide senior management with insights.► Facilitated company by saving costs while offering purchase advice reconciliation and invoice verification.► Assured timely and accurate delivery of loans to investors by utilizing extensive knowledge of state and federal regulations and company underwriting policies and guidelines. ► Created loan solutions and referred products/services as team leader, resulting in increased sales and customer satisfaction.► Guaranteed provision of outstanding customer experience at every touchpoint of organization using unique techniques.

Here, as part of my responsibilities, I maintained regular communication with more than 100 loan officers across the country. This allowed for the efficient processing of loans and ensured that customers received an exceptional experience.Key Accomplishments:► Implemented rigorous purchase advice reconciliation and invoice verification procedures, resulting in cost savings of thousands of dollars for corporation.