Owned and managed all work requests for non-SAP application enhancements and new tool implementations within the prepared foods division. Worked with business stakeholders to develop business cases, set work priority, and align internal resources and vendors for scheduled implementations. Directed integration efforts between Tyson Foods and Hillshire Brands QA departments to institute a common testing methodology, quality metrics, and tools for the entire organization.- Guided multiple site deployments of new warehousing software, implementing on time, and requiring 25% less post-production support than budgeted.- Created agile production support and release management frameworks for ongoing maintenance deployments.- Led in-sourcing efforts for major support vendor, reducing overall support budgets more than 50%.- Established automated regression testing and test data creation services for IT organization, reducing manual testing efforts over 30%.

Directly controlled the budget, staffing, external vendors, test tool selection, and strategy of QA team. Implemented load testing and automated functional testing strategies, which enabled rapid identification of numerous system issues prior to production release of K-12 tutoring products and test preparation courses. Experienced working remotely and effectively managing geographically dispersed teams.- Spearheaded agile transformation efforts for Kaplan K-12 IT department. - Coached team on agile methodology and practices. - Adapted standards and procedures for integrating offshore team members into new agile framework.- Installed low-cost open source solution, re-platforming Kaplan’s IT organization issue management software, saving over $200k per year in licensing and maintenance fees.- Delivered on-time releases of new common core and SAT/ACT tutoring products, being recognized by business partners.

US FOODS, Rosemont, IL (2010 to 2011)QA Manager - Enterprise Reporting / Data Warehouse (ERDW) TeamDeveloped standardized quality assurance methodology across ERDW project teams, which promoted delivery efficiency and quality.- Customized test execution and defect tracking tools for greater efficiency.- Resolved third-party contractor hiring issues and increased staffing of QA leads from 6 to 12, enabling more concurrent project execution.KAPLAN INC., New York, NY (2008 to 2010)QA Manager – Learning Management System (LMS) ImplementationDirected efforts through all phases of testing of new LMS platform, consolidating 5 disparate platforms and application teams onto a single platform.- Created real-time defect resolution dashboards for program leadership by configuring JIRA data metrics.Business Analyst - eLearning Tool Suite ImplementationGuided investigation efforts to gather requirements for a new eLearning tool suite, including a learning management system, contentmanagement tools, and rules engines, to consolidate 7 disparate systems being supported.- Documented LMS overview of all current production systems, providing each business unit visibility into features and capabilities of other production systems.- Partnered with vendors and eLearning SMEs, staffing team performing an external market analysis of the LMS landscape.ALLSTATE, Northbrook, IL (2008)Process Analyst - Internet Marketing Technology (IMT) Production Support TeamDeveloped IMT Operation “Cookbook” to standardize processes, communications, and level of service metrics when dealing with production defects and outages. Headed analysis and design sessions with key stakeholders for new real-time production application monitoring solution.- Reduced incidents outside of SLA compliance over 30%.MOTOROLA, Schaumburg, IL (2007 to 2008)Project Manager - Networks & Engineering PMOOwner of concurrent delivery of 4 infrastructure hardening and consolidation projects within B2B team.

Manager, Financial ServicesDelivered enterprise-level technology solutions for multiple Fortune 100 companies in financial services market, specializing in insurance and banking. Engagement roles focused on program / project management and quality assurance.