In addition to providing Technical Support, I am responsible for maintaining a group of aprx. 150 independent and highly skilled trade professionals throughout Canada and the U.S. to service clients that require qualified, local Radiant Heating Systems Installation, Troubleshooting, and Repair assistance.

Endeavoring to provide the very best service and support in the radiant heating industry. Available 24x7 to provide technical assistance on almost any conceivable issue or problem, including design, installation, operation or repair.- Customer Service- Sales Support- Electric Diagnostic Equipment Services- Engineering Quality Control- Floor Heating, Snow-Melting/De-Icing, and Comfort Products

Selected by a private equity group to lead the technology carve-out of this ambitious upstart, increase its global operating performance, and develop its cloud strategy.• Consolidated our Computer Operations, Field Support, and Help Desk teams into one functional group, automated Network Management and built a strong, sustainable shared-services team• Built Optimas’ hybrid/colo primary data center and a premise backup data center, each ahead of schedule and under budget• Collaborated throughout our organization to reduce P+L 45% ($14.4mm to $7.9mm) by year three, slashing SG&A to increase EBITDA consistently year over year• Implemented a systems configuration manager that prevented vendor lock-in, paid for itself within 6 months, simplified workstation/server administration, & enhanced asset management• Early adopter of hyper-converged platform to scale virtual Windows/Linux workloads to ease administration and further reduce licensing costs• Re-scaled all IT vendor relationships to be competitive and ethical • Fully modernized our productivity suite to attract and retain a new company workforce, and negotiated $989k cost reduction for Optimas• Engineered and administered Security Awareness, G Suite, and Tableau Business Intelligence platforms• Early adopter of SD-WAN (from MPLS) with multiple carriers to stage full Cloud application transformation and to assure network reliability. Consolidated global Avaya voice systems to VoIP with SIP trunking• As a Cloud POC, upgraded and securely rehosted our financial applications to Tier 1 Oracle Cloud services provider• Conducted the proposal and selection processes to complete the strategy of moving our ERP to Netsuite• Continually prepared team, wrote and managed the standards & audit processes for insurance, ISO, TS, PCI, GDPR, SOX, and Information Security compliance• Promoted staff engagement through effective leadership and strived to maintain a positive culture in support of challenging corporate goals

Responsible for Anixter’s global computing infrastructure, technology decisions and financial management. This encompassed all infrastructure teams across the enterprise to provide top-notch technical services, support, and innovative solutions. Consistently aligned IT P+L ($66mm budget) to 1% corporate revenue while achieving new technical capabilities per senior management objectives.Global Computing Infrastructure: Security, Network, Systems, Vendor Management, Storage, Database, Web/App Servers, Middleware, Enterprise Content Management, Messaging, Mobility, Telephony, Workstations, Facilities, Service/Help Desk, Disaster Recovery, Development, Data Warehouse/BI, Operations, Disaster Recovery, and Architecture.

Promoted to synchronize Anixter's in-house software development capabilities with our global platform strategy. Established a centralized platform utilizing client-server SOA with a combination of agile and waterfall development methodologies including build vs. buy. Continued to manage the technical assimilation of Corporate acquisitions/divestitures and technical support services.Responsible for Network, Technical Services, Vendor Management, Computer Operations, Database Administration, Middleware/Web Services, Messaging/Collaboration, Enterprise Content Management, Help/Service Desk, Facilities/LAN, Workstations, Mobility, Disaster Recovery, and Enterprise Architecture.

Developed Anixter’s technical capabilities for integrating customer and vendor systems, and implemented the technical strategies to support corporate M&A.- Conducted 23 corporate systems acquisitions and 3 divestitures - Set the direction for java development and web services.- Implemented web services for partner punch-out along with a new IBM Sterling EDI service bus for business systems integrations- Proposed and coordinated the program to re-skill 20 of our developers to support our new Java development and enterprise architecture- Led the effort to convert our proof of concept eCommerce site from server-side ASP.NET to Java and eliminated external support dependency in order to launch our first electronic commerce web siteResponsible for the following global teams; Technical Services, Vendor Management, Information Security, Electronic Commerce Development, Computer Operations/Change Management, Core Network, Database Administration, Middleware/Web Services, Technical Architecture, and Disaster Recovery.

Established Anixter’s business continuity plans & tests, high availability expertise, and continually refined our IT disaster recovery capabilities in support of Anixter's global expansion. Maintained prior CPE responsibilities.- Recommended and implemented high availability technologies in support of lynchpin business partners who required a reliable and 'always on' global distributor- We reduced systems recovery time from over 24 hours to well under 4 hours (RTO), and never risked more than an hour of data loss (RPO)- Disaster Recovery included full Network and EDI testing and fail-over (few shops go to this extent)- All company business units established business continuity and testing proceduresManaged Technical Services Group, Information Security, Software/Hardware maintenance, Vendors, Data Center Builds, Core Network, and Disaster Recovery.

Identified poor performing applications for remediation, corrected systems configuration issues, performed storage administration and disaster recovery planning/tests, evaluated and recommended cost-effective upgrade/downgrade paths of all Anixter computing technologies.- Lighthouse customer for EMC, replacing conventional IBM DASD- Contributed analysis to the presentation at the international CMG that propelled the advancement of EMC and ICDA storage technology- Contributed code to Dr. Barry Merrill - MXG, deciphering the Mobius content management system- BAL, COBOL, REXX, SAS/MXG, & JCLResponsibilities included conducting systems tuning and capacity planning, systems/applications analysis, proposals, programming, systems and network configuration, storage and database optimization, and improving operational procedures.

Averaged 500 custom programs per month to provide AD-HOC analysis and data to all Anixter business units/depts. enhancing our company services and efficiencies. Originally part of the IT development team, this role moved into the business where we created a Business Analyst team as the company sought new opportunities for growth.Utilized SAS, COBOL, JCL and various program products to achieve this.

Deployed and serviced our initial installation of PCs with IBM & Microsoft operating systems across emerging LAN topologies. Supported our new Marketing dept. by writing an interactive ISPF/CLIST -based system from scratch per user specifications that targeted selected verticals and customers based on campaign.

- Self taught CAD administrator of corporate data center construction and configuration- Computer Operations Analyst / Process Scheduler- Computer Operator all shifts- Distribution

Responsible for Fargo Ave. warehouse operations: Wire & Cable, Pruzan, Turmac, Payroll, and Data Center.