Jeff Everett Email & Phone Number

United States

I'm happy to say that after a wonderful career break I've returned to work in a role I enjoy with an employer I respect greatly. Given the modern security landscape, where in the past I might have been posting a picture with my new team at a meet and greet event, I'm deciding to keep this employer and my exact role private.

After 20 years of continuous employment and being part of my first layoff, I was ready to enjoy an extended break.

San Francisco, California, Us

Early-stage startup and research lab—wide ranging responsibilities, frequently evolving with business needs: • Helped establish/improve a variety of employee and stakeholder onboarding processes.• Untangled highly politicized issues around site delivery (domain registration, DNS, hosting, analytics).• Created, improved, managed pipelines for DNS updates, IPFS gateway deployments, badbits service.

Seattle, Wa, Us

As an individual “DevOps team” member, completed projects or received recognition for:• Building 3 IaC MVP deployment pipelines from scratch for migration projects with urgent time pressure.• Drastically improved service health and visibility with new or improved logging, monitoring, alerting.• Voted into grassroots employee self-organized employee of the month club. • Managed department wide CI/CD platform, including updates and optimizations improve release velocity.As part of a growing team and department:• Consulted with ~6 departmental development teams to architect and help build IaC pipelines.• Mentored new DevOps and development team members.• Helped organize a semi-annual hackathon event, created POC’s for highly requested features.• Established “golden paths” for common deployment models to reduce dev team ramp time.

I offer experience working in software development firms ranging from the world's largest, to trying my own startup, and several steps in between.I'm a personal believer that Atlassian offers the best-integrated set of tools to enable teams to focus on writing great software. I'm excited to help share the ways I've seen the suite improve visibility between teams, help break down silos, and spark productive conversations about everything from employee onboarding to the minutia of automated build processes.With a solid background in the Microsoft ecosystem and no fear of the bash prompt, I'm ready to help regardless of what stack your environment runs on.

Seattle, Wa, Us

Core duties included monitoring, triage, resolution, and incident management for customer facing and internal sites and services. Lead for infrastructure automation working across AWS and local OpenStack with Packer and Terraform for an internally developed Python coded selenium-based monitoring tool.As a team, responsible for administration, configuration, and reporting on production Active Directory, VPN, and Zabbix systems. Manage escalations, incident communications, and postmortems for impacts to customer-facing properties. Various scripting projects, primarily bash and python flavors, with liberal dashes of PowerShell, managed in git.

Alpharetta, Georgia, Us

Lead for Bellevue site day to day IT operations including systems maintenance, new employee setups, data retention, etc. Played a substantial role in build out of new office space.Supported development staff in two west coast offices onsite, entire company via phone & remote support. Assisted with administration of Office 365 and various corporate IT backup, encryption, and similar services.

Redmond, Washington, Us

Improved customer experiences by unifying product development, management, and support.Duties included:Customer support:-Email and forum based support-Technical FAQ and Troubleshooting guides-Mentoring new technical support team membersEcommerce and Web presence:-Amazon and Newegg listing management -Company website updates and blog posts-E mail and web server securityHardware product management:-Product testing and selection-Life cycle maintenance and vendor management-Content creation for packaging, manuals, listings, etc.

Irvine, California, Us

Performed retail trainings nationwide on various Microsoft products including:-Windows OS-Office and other PC software-Windows Phone 7-Office 365-Microsoft Hardware

Helped small businesses and independent contractors leverage enterprise grade IT solutions.Sample projects for one client:February: Planning and bid creation for major remodel and office move to facilitate opening a new lounge in old office space:March: Deployment of cloud based LOB application to replace legacy serviceApril: Office move, install POE network security camerasMay: Virutualize legacy servers and applications to retire failing hardwareJune: Coordinate planning & construction of network for new loungeJuly: Install registers, Sonos soundsystem, POE network security cameras for lounge

Provided IT services to clients ranging from residential consumers to multi-site offices with 40-50 users. Services included website design, routine installations and break-fix, vendor management, etc.

Redmond, Washington, Us

As one of less than 50 Microsoft full-time employee Windows Gurus, I focused on setting the standard for Microsoft's local retail technical representative/trainer program by:Creating new demonstration guides and training materialsHelping with internal Windows 7 deploymentIdentifying & sharing best practices among peersParticipating in new employee orientation sessionsCertification MCTS 70-620, Configuring Windows Vista

During the pilot of the Windows Guru program I helped Microsoft develop it's premier retail training and presence force. After one year on contract I was offered a regular, full-time position.

I was able to substantially grow the store's business despite direct competition opening nearby during my tenure. I relied on a positive approach to management and promoting a friendly and social work environment to help my employees and my store attain top performance. Precision time is the largest and fastest growing watch repair company in the US, with stores in nearly 150 malls around the country.Highlights of my experience with Precision Time include-Top 10% in total profit, companywide, in my 6th month as manger.-Best in district sales after 6 months as manager.

Chicago, Il, Us

I learned the importance of top notch customer service and having in-depth product knowledge. I was also frequently responsible for training new sales associates, and was asked to do routine manager approvals as a salesperson not formally in management. These extra responsibilities provided a pathway into management and additional income.

Chicago, Il, Us

In this outside sales postion I was promoted from a part time office assistant to opening and managing my own office in under two years. Appliance select consultants are responsible for helping new homebuyers customize their kitchens and communicating relevant changes in electrical and other construction requirements to their builders. This position was instrumental in teaching me the importance of great communication and information management skills. Highlights of my time with contract sales include:$1,080,000 1st year full time salesWestern Region "Rookie of the Year"Numerous awards for gross margin, low returns, managing delivery costs, and generally "selling it right."

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