Realtor (BRE Lic #01074730):• Southern California Real Estate experience since 1990• Buyers, Sellers, Investors, Relocation, Prop Mgmt• Extensive experience with International Buyers China, Hong Kong, Taiwan, Philippines & more• CAR (California Assoc. of Realtors ) Certified Short Sale Foreclosure Resource• CAR Certified Residential REO/Foreclosure Buyer Specialist• Member Tri-Counties Association of Realtors, Los Angeles Real Estate Investors Association (LAREIA)• BRE (Bureau of Real Estate)• www.JeffLimRealtor.com / 5 STAR Zillow Premier Agent27 years of real estate experience in Southern California including 10 years with Century 21, I pride myself on being knowledgeable & staying current with the dynamic changes in the Real Estate Industry that will affect the success of my clients transactions. By providing guidance through the buying &/or selling process, taking the time to make sure every step of the real estate transaction is understood & complies within the California Department of Real Estate guidelines as well as laws. Commitment to my clients satisfaction is the foundation from which a solid business relationship is built. Realizing that people do business with individuals they can trust. I am interested in establishing a long-term relationship based on trust. As one's home is often times the largest lifetime investment & most valuable asset, it requires the highest level of commitment & attention. Choosing a qualified professional to take care of one's real estate needs is an important decision. From the first time buyer, move up/down, property management, relocation, retirement to the experienced Investor, I provide step by step guidance through the home buying, selling, investment & ownership process.Servicing areas:• Walnut• West Covina• Covina• Diamond Bar• Rowland Heights• Hacienda Heights• Chino Hills• La Verne• San Dimas• LA, OC, San Bernardino & Riverside counties

• Co-managed the Ceridian Corporate Billing Support Team comprised of 29 Billing and Order Management call center associates across 4 states (NJ, FL, MN & CA) responsible for fielding invoice related inquiries (Tier 1 and 2 call center), credit processing, A/R disputes, escalations from both external and internal clients for the US/HRS client base generating approximately 84,000 invoices/month.• Directly responsible for the operational environment as well as performance evaluation, development, communication, resource planning and workload balancing for the NJ and CA locations (15 ee’s, 3 Supervisors, 70K client base, $103MM/yr fee revenue). Full accountability for personnel functions: including budgeting, interviewing, hiring, counseling and disciplinary actions while ensuring full compliance with company policies.• Worked to align individual staff performance goals with strategic and tactical overall business goals. Responsible for defining department priorities and job requirements for staff. Led both NJ and CA locations to consistently rank as top 2 of 6 in overall Department Key Measurements (Accuracy, Cost, Percent of manual invoices, Percent of proofs, Percent of emailed invoices, Credit adjustments and re-bill audit as well as percent to Invoiced dollars).• Defined long term solutions to support HR Solutions new product launches and area challenges. Identified and drove process improvement initiatives working in the context of the Six Sigma Quality improvement methodology. Acted as lead liaison with management personnel in directing billing cross functional task responsibilities with internal and/or external Operational Departments. Developed and implemented operational metrics to drive accuracy, efficiency, timeliness and quality of services delivered. Led and participated in Six Sigma process improvement initiatives, migrations and system integration Project teams.

• Supervised and managed the Regional Billing and Sales Commission Departments (11 EE's). Efficiently distributed and planned staff workload and schedules in order to comply within Corporate priorities, budget and deadlines.• Ensured timely and accurate processing of all Sales Orders, Billing and Credit Memo's for approximately 28,000 clients, 12 Sales offices and 250 Sales District Managers. Oversaw compliance with Corporate Billing Administration and Sales policy guidelines. Reviewed and approved 300-400 sales orders per week covering 9 ADP payroll product lines. Streamlined Credit memo internal and external department procedures resulting in reduced credit memos as a percent to revenue by 36% (approximately $300K/yr.).• Provided technical problem solving, administrative and analytical support to the Controller, staff and regional management. Coordinated implementation and training for new payroll products, promotions and corporate system releases. Reviewed and updated internal department procedures. Interfaced with other departments when necessary. Drafted and completed client conversion billing procedures for the Bank of America (BSD) acquisition involving 3,500 clients.• Supervised all Sales commission audits and Bank revenue sharing payments. Ensured that these were completed accurately, timely and that it complied with ADP contractual agreements.• Prepared staff job descriptions, performance appraisals, HR training requirements and career development plans. Conducted employee opinion survey feedback sessions and action plan departmental team meetings. Coached, counseled and administered corrective actions on employee performance deficiencies.