Jeff Link, Pmp Email & Phone Number

Seattle, WA, US

Gesa Federal Credit Union: Mortgage LOS/POS selectionConsumers Credit Union: Mortgage LOS/POS selectionStanford Federal Credit Union: Mortgage LOS/POS implementationPulte Mortgage; Mortgage Servicing implementationSound Credit Union; Mortgage LOS/POS implementationPentagon Federal Credit Union; Mortgage Servicing implementation & LOS channel.

Missing Link Consulting, LLC (MLC) is an experienced management team focused on providing a better way for business growth in companies.We leverage close to three decades of Fortune 100 executive leadership experience in driving effective methods that quickly improve client performance and profitability. Our disciplined approach helps companies work.

Kent, Washington, United States

• Designed and deployed new mortgage lending business platform (processes, procedures, test scripts, training curriculum & delivery) for a role-based Loan Origination System workflow that streamlined application to.
• Utilized multiple methodologies (Business – waterfall, IT – Agile & Kanban) for successfully executing work-product delivery while optimizing mixed multi-teams’ velocities and performance.
• Deployed Velocify increasing lead conversion rates and maximizing loan originators work activity execution and availability by more than 90 minutes per day.

Iselin, NJ

Acquisition consultancy

Greater Los Angeles Area

• Program Managing all acquisition workstreams of a top tier consumer direct loan originator and successfully integrating corresponding processes and technologies into the acquiring company.
• Vendor & implementation manager for executing regulatory remediation initiative affecting a portfolio of 70k eligible borrowers, disbursing settlement funds which netted a 94+% check cashing rate

Greater Los Angeles Area

• Project Managing the borrower outreach and complaint intake work stream activities directly supporting the execution of a regulatory consent order issued for performing independent foreclosure reviews (IFR) and.
• Vendor Manager responsible for the Settlement Administrators service execution with focus on optimizing process inputs and outputs simplifying mortgage servicer activities and remediation logistics. Rapidly processing.
• Implementation Manager & subject matter expert and author of end to end borrower outreach and complaint intake processes influencing the Foreclosure Review Consortium, which consisted of the nation’s 16 largest.

Auburn, WA

• Marshaling limited resources to the most productive activities in order to maximum short-term value for stakeholders by developing and cascading the company’s long-term strategic alignment plan resulting in a 6%.
• Responsible for managing all aspects of the company’s general operations & logistics with emphasis on the development, design, and improvement to fulfillment and procurement systems and resources to ensure consistent.
• Implementing a Process Classification Framework on a Sharepoint platform to maintain and manage all core business processes by prioritizing customer, employee and organizational requirements that drive performance.

• Capital Markets Strategy and Business Development
• Facilitating development efforts between business units, senior management and vendors to assure the successful implementation of divisional business strategies focused on growing revenues from $550 million to $1.
• Conducted an aggressive divestiture of 3 primary lines of business (Conduit, Mortgage Banker Finance & Broker-Dealer) in less than 12 months reducing division compensation, benefits and support costs by more than $148.
• Improved private label loan purchase and sales processes which increased overall mortgage securitization cycle time by 28%, boosting data quality loan file integrity to a level that exceeded investor expectations and.

• Home Loans Administration and Support
• Implemented project portfolio management, including integrated risk mitigation, trend forecasting and governance gateways for an on-time and on-budget completion of a $250 million portfolio of capital projects.
• Managed portfolio compliance and governance of corporate project and process methodologies for the Home Loans enterprise, representing the business channel at an executive committee level as well as support for program.
• Ran all acquisition/conversion/divestiture efforts, as well as special projects and programs, that were critical for the division achieving a 17% portfolio performance growth that exceed expectations by 5% and provided.

• Corporate Innovation Center
• Driving innovative strategies and methodologies for pilot product/service development and researching breakthrough ideas that resulted in revenue and household market share growth in all core lines (Retail, Commercial.
• Engineered an idea management system and prioritization processes to enable a collaboration forum on potential projects and executing project management on multiple concept efforts pushing ‘out of the box’ ideas for.
• Selected by executive management as a corporate ambassador responsible for promoting national brand campaigns and providing valuable institutional knowledge serving as a senior business consultant to the marketing and.

• Retail Bank Planning and Franchise Development
• Co-Inventor of the revolutionary Occasio retail store interior/exterior design (patent #6,681,985, B1), establishing the lowest industry store expense of just under $1 million, a 38% net reduction, and winning several.
• Led the retail banks store development program leveraging Occasio design for new market entry and expansions in Phoenix AZ, Atlanta GA and New York NY. Projects were integrated across businesses, extremely high profile.
• Reduced total store capital expenses 19% through value engineering efforts, general contractor base bids, national vendor contracts, and implementing new process control applications resulting in the highest customer.

• Retail Bank Operations and Customer Support
• Responsible for leading management staff through restructuring of back office operations in four campus locations resulting in expense savings of $18.5 million and maintaining all service level agreements with.
• Business Owner of the Retail Banks monetary transaction processing system (Visual Banker) and creating a strategic cash management plan ensuring the entire branch network did not experience a ‘run on the bank’.
• Provided program management of resources supporting Y2K deposit systems certifications, regulatory compliance and delivering bi-monthly status presentations to senior management committees, OTS/FDIC regulators and.

• Transaction Management Project Office
• Fulfilled core responsibilities and executed key deliverables in business development and project management within the corporate operations division throughout six western states.
• Established processes and implemented changes to accommodate growth of the organization through multiple mergers and acquisitions affecting the portfolio of interdivisional projects involving check processing logistics.
• Created the Logistics Center for Transaction Management with a mission to reduce float through optimal check processing nationally and increasing float benefits by $65 million annually, a 17% weekly improvement.
• Developed an innovative five state courier alliance to consolidate logistic services in concert with a competing financial institution, saving $11.5 million in annual expenses.

Other US Bancorp positions: Supervisor (1989-1992), Operations Asst. (1987-1992), Courier (1986-1987)

• Operation Desert Shield and Storm veteran directly supporting the commanding officer and leading squad commanders to fulfill key mission critical objectives as well as providing combat discipline and operations.
• Generated deployment strategy which improved company readiness cycles and phases of individual preparedness that were acknowledged by general command and then implemented across the entire 4th Marine reserve division.
• Managed combat engineering logistics for Battalion training exercise in Southeast Asia beating delivery expectations by more than two weeks for transcontinental shipping of all required mission materials.
• Chairman of the Marine Corps Ball Committee charged with handling all event logistics and program production of the annual event serving over 1,000 guests and celebrating the birthday of the Corps and its military.

Small Business Development

Series 7 License

Supply Chain Management Certification

Certification, Total Quality Management (Tqm)

Certified, Project Management

Certification, Emergency Medical Technician

Graduate, Principles Of Banking

Bachelor Of Arts (Ba), Business Administration

Graduate, Combat Engineering, Logistics, Supply Delivery

Graduate, Basic Training