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Accomplished Business Management Leaders seeking organizations that are as passionate as we are about providing innovative growth solutions for dynamic challenges and improving overall profitability and performanceSummary of Qualifications• Proven Consultants recognized by executive management, colleagues, and clients as being talented, driven, well organized with strong problem solving skills and a unique low key management style that is focused on delivering best in class results. • Execution-focused business strategist with over thirty years of experience leading major business changes, identifying opportunities for improvement, driving successful program implementations and consistently setting an example of integrity and professionalism that exceeds client expectations.• Certified Project Management Professionals (PMP) with diverse careers providing product development (PLC), project management (PMLC), software development (SDLC) and logistics management of complex initiatives focused on improving efficiencies, reducing cost, increasing organizational accountability and maintaining strategic alignment to objectives and motivating teams to achieve goals.Specialties: Leadership, strategic planning & design, business development, process improvement, program/project management,system integration, data migration, release management, product management, risk management, vendor management, mortgage servicing, mergers & acquisitions, banking operations, logistics planning & delivery, supply chain management, vision casting, cross-company integration, team building & communication, financial management
Missing Link Consulting
View- Website:
- missinglinkconsultingllc.com
- Employees:
- 4
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Founder And Senior ConsultantMissing Link ConsultingSeattle, Wa, Us
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Senior Mortgage & Technology AdvisorPrivate Company Mar 2020 - PresentGesa Federal Credit Union: Mortgage LOS/POS selectionConsumers Credit Union: Mortgage LOS/POS selectionStanford Federal Credit Union: Mortgage LOS/POS implementationPulte Mortgage; Mortgage Servicing implementationSound Credit Union; Mortgage LOS/POS implementationPentagon Federal Credit Union; Mortgage Servicing implementation & LOS channel optimizationsStanford Federal Credit Union; Mortgage LOS/POS implementationBlue Foundry Bank; Mortgage LOS/POS implementation -
Founder & Senior ConsultantMissing Link Consulting Feb 2009 - PresentMissing Link Consulting, LLC (MLC) is an experienced management team focused on providing a better way for business growth in companies.We leverage close to three decades of Fortune 100 executive leadership experience in driving effective methods that quickly improve client performance and profitability. Our disciplined approach helps companies work smarter, not harder, by using a four dimensional (4D) system rooted in several core business competencies; strategic planning, business development, process improvement, and project management. -
Client Consultant & Engagement Manager - BecuConsolidated Analytics Consulting And Advisory May 2017 - Mar 2020Kent, Washington, United States• Designed and deployed new mortgage lending business platform (processes, procedures, test scripts, training curriculum & delivery) for a role-based Loan Origination System workflow that streamlined application to funding in 30 days and reducing cost to close. LOS Mortgage Cadence Enterprise Lending Center.• Utilized multiple methodologies (Business – waterfall, IT – Agile & Kanban) for successfully executing work-product delivery while optimizing mixed multi-teams’ velocities and performance. • Deployed Velocify increasing lead conversion rates and maximizing loan originators work activity execution and availability by more than 90 minutes per day. -
Senior ConsultantRust Consulting Apr 2016 - Apr 2018 -
Senior Consultant (Missing Link Consulting Client)Homebridge Financial Services, Inc. May 2016 - Feb 2017Iselin, NjAcquisition consultancy -
Senior Consultant (Contract)Opexnow Client: Prospect Mortgage Jun 2015 - Apr 2016Greater Los Angeles Area• Program Managing all acquisition workstreams of a top tier consumer direct loan originator and successfully integrating corresponding processes and technologies into the acquiring company.• Vendor & implementation manager for executing regulatory remediation initiative affecting a portfolio of 70k eligible borrowers, disbursing settlement funds which netted a 94+% check cashing rate
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Senior Consultant (Contract)Opexnow - Client: Bank Of America Aug 2011 - May 2015Greater Los Angeles Area• Project Managing the borrower outreach and complaint intake work stream activities directly supporting the execution of a regulatory consent order issued for performing independent foreclosure reviews (IFR) and disbursing settlement funds. Client portfolio consisted of more than 1.4 million eligible borrowers and processing foreclosure complaints with cash disbursements to affected borrowers.• Vendor Manager responsible for the Settlement Administrators service execution with focus on optimizing process inputs and outputs simplifying mortgage servicer activities and remediation logistics. Rapidly processing all complaint exceptions, resolving various complaint review requests made by the independent consultant and OCC regulator, and monitoring vendor performance execution on service level agreements.• Implementation Manager & subject matter expert and author of end to end borrower outreach and complaint intake processes influencing the Foreclosure Review Consortium, which consisted of the nation’s 16 largest mortgage servicers and top 8 financial consulting firms with a combined portfolio of 4.3M eligible borrowers and a half million foreclosure complaints.
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Director Of Operations (Missing Link Consulting Client)Formula Corp Oct 2009 - Jun 2011Auburn, Wa• Marshaling limited resources to the most productive activities in order to maximum short-term value for stakeholders by developing and cascading the company’s long-term strategic alignment plan resulting in a 6% increase in profitability while industry was contracting due to market petroleum pricing.• Responsible for managing all aspects of the company’s general operations & logistics with emphasis on the development, design, and improvement to fulfillment and procurement systems and resources to ensure consistent timely delivery of quality goods & services to customers.• Implementing a Process Classification Framework on a Sharepoint platform to maintain and manage all core business processes by prioritizing customer, employee and organizational requirements that drive performance measurements of operations. Capturing results in dashboards and promoting key indicators for the levels of product/service quality and process deliverables.
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First Vice President And Group ManagerChase May 2007 - Jan 2009Capital Markets Strategy and Business Development• Facilitating development efforts between business units, senior management and vendors to assure the successful implementation of divisional business strategies focused on growing revenues from $550 million to $1 billion over 3 years.• Conducted an aggressive divestiture of 3 primary lines of business (Conduit, Mortgage Banker Finance & Broker-Dealer) in less than 12 months reducing division compensation, benefits and support costs by more than $148 million annually and increasing profits by more than $232 million.• Improved private label loan purchase and sales processes which increased overall mortgage securitization cycle time by 28%, boosting data quality loan file integrity to a level that exceeded investor expectations and service levels with vendors. -
First Vice President And Senior Portfolio ManagerJpmorgan Chase / Washington Mutual Aug 2005 - May 2007Home Loans Administration and Support• Implemented project portfolio management, including integrated risk mitigation, trend forecasting and governance gateways for an on-time and on-budget completion of a $250 million portfolio of capital projects.• Managed portfolio compliance and governance of corporate project and process methodologies for the Home Loans enterprise, representing the business channel at an executive committee level as well as support for program management teams.• Ran all acquisition/conversion/divestiture efforts, as well as special projects and programs, that were critical for the division achieving a 17% portfolio performance growth that exceed expectations by 5% and provided optimization of product or service offers to customers. -
Vice President And Senior Program ManagerWashington Mutual Feb 2004 - Aug 2005Corporate Innovation Center • Driving innovative strategies and methodologies for pilot product/service development and researching breakthrough ideas that resulted in revenue and household market share growth in all core lines (Retail, Commercial & Home Loans) of business. • Engineered an idea management system and prioritization processes to enable a collaboration forum on potential projects and executing project management on multiple concept efforts pushing ‘out of the box’ ideas for possible implementation.• Selected by executive management as a corporate ambassador responsible for promoting national brand campaigns and providing valuable institutional knowledge serving as a senior business consultant to the marketing and communications divisions.
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Vice President And Development ManagerWashington Mutual Aug 2000 - Feb 2004Retail Bank Planning and Franchise Development • Co-Inventor of the revolutionary Occasio retail store interior/exterior design (patent #6,681,985, B1), establishing the lowest industry store expense of just under $1 million, a 38% net reduction, and winning several retail marketing innovation awards, the first ever for a financial institution.• Led the retail banks store development program leveraging Occasio design for new market entry and expansions in Phoenix AZ, Atlanta GA and New York NY. Projects were integrated across businesses, extremely high profile and catapulted the company to the top customer rated financial institution in the industry.• Reduced total store capital expenses 19% through value engineering efforts, general contractor base bids, national vendor contracts, and implementing new process control applications resulting in the highest customer satisfaction ratings (98.7%) ever for the division attributing to 250 new stores nationally.
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Vice President And Senior Project ManagerWashington Mutual Jun 1998 - Aug 2000Retail Bank Operations and Customer Support • Responsible for leading management staff through restructuring of back office operations in four campus locations resulting in expense savings of $18.5 million and maintaining all service level agreements with production lines. • Business Owner of the Retail Banks monetary transaction processing system (Visual Banker) and creating a strategic cash management plan ensuring the entire branch network did not experience a ‘run on the bank’.• Provided program management of resources supporting Y2K deposit systems certifications, regulatory compliance and delivering bi-monthly status presentations to senior management committees, OTS/FDIC regulators and outside auditors.
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Assistant Vice President And Senior Project ManagerUs Bank Jan 1994 - Apr 1998Transaction Management Project Office• Fulfilled core responsibilities and executed key deliverables in business development and project management within the corporate operations division throughout six western states.• Established processes and implemented changes to accommodate growth of the organization through multiple mergers and acquisitions affecting the portfolio of interdivisional projects involving check processing logistics without ever receiving any regulatory scrutiny or negative audit findings.• Created the Logistics Center for Transaction Management with a mission to reduce float through optimal check processing nationally and increasing float benefits by $65 million annually, a 17% weekly improvement.• Developed an innovative five state courier alliance to consolidate logistic services in concert with a competing financial institution, saving $11.5 million in annual expenses. -
Operations ManagerUsbank 1987 - 1994Other US Bancorp positions: Supervisor (1989-1992), Operations Asst. (1987-1992), Courier (1986-1987)
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Veteran Sergeant And Senior Platoon LeaderUnited States Marine Corps 1987 - 1994• Operation Desert Shield and Storm veteran directly supporting the commanding officer and leading squad commanders to fulfill key mission critical objectives as well as providing combat discipline and operations training throughout the campaign/deployment.• Generated deployment strategy which improved company readiness cycles and phases of individual preparedness that were acknowledged by general command and then implemented across the entire 4th Marine reserve division.• Managed combat engineering logistics for Battalion training exercise in Southeast Asia beating delivery expectations by more than two weeks for transcontinental shipping of all required mission materials.• Chairman of the Marine Corps Ball Committee charged with handling all event logistics and program production of the annual event serving over 1,000 guests and celebrating the birthday of the Corps and its military traditions.
Jeff Link, Pmp Skills
Jeff Link, Pmp Education Details
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Small Business Development -
Securities Training CorporationSeries 7 License -
Council Of Supply Chain Management ProfessionalsSupply Chain Management Certification
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Quality Alert InstituteTotal Quality Management (Tqm)
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Cadence CorporationProject Management
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King County Emergency ServicesEmergency Medical Technician
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American Institute Of BankingPrinciples Of Banking
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Business Administration -
United States Marine Corps Engineering SchoolCombat Engineering, Logistics, Supply Delivery
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United States Marine Corps DepotBasic Training
Frequently Asked Questions about Jeff Link, Pmp
What company does Jeff Link, Pmp work for?
Jeff Link, Pmp works for Missing Link Consulting
What is Jeff Link, Pmp's role at the current company?
Jeff Link, Pmp's current role is Founder and Senior Consultant.
What is Jeff Link, Pmp's email address?
Jeff Link, Pmp's email address is jl****@****ing.com
What is Jeff Link, Pmp's direct phone number?
Jeff Link, Pmp's direct phone number is +120635*****
What schools did Jeff Link, Pmp attend?
Jeff Link, Pmp attended Green River College, Securities Training Corporation, Council Of Supply Chain Management Professionals, Quality Alert Institute, Cadence Corporation, King County Emergency Services, American Institute Of Banking, Shoreline Community College, United States Marine Corps Engineering School, United States Marine Corps Depot.
What skills is Jeff Link, Pmp known for?
Jeff Link, Pmp has skills like Program Management, Vendor Management, Strategy, Process Improvement, Risk Management, Leadership, Management, Project Portfolio Management, Project Management, Change Management, Business Process Improvement, Strategic Planning.
Who are Jeff Link, Pmp's colleagues?
Jeff Link, Pmp's colleagues are Joseph Estrada.
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Jeffrey Link, PMP, Six Sigma, SA, CSM
Strategic And Transformation LeaderNew York City Metropolitan Area2americanexpress.com, americanexpress.com1 (212) 6XXXXXXX
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