Jeff Luciano, Chrp Email & Phone Number

Canada

- Provide support to leaders at 31 casino properties across 3 provinces (ON, BC, AB) and to key stakeholders at all levels on all compensation-related inquiries. Experience working with unionized and non-unionized employees.- Build and maintain salary structure ranges, hourly wage grids, and pay equity plans ensuring compliance with each provincial legislation. Streamlined regional salary structures into nationwide market-competitive salary bands.- Revamped Short Term Incentive Plan (STIP) to include more positions/employees and more feasible than previous bonus program.- Responsible for job evaluations, updating job descriptions and tracking scores in a positional matrix. Ensure new positions have necessary approvals prior to assigning rates/salary ranges and STIP amounts. Experience using a gender-neutral, weighted, point factor job evaluation system.- Experience working with outside consultants and analyzing external salary surveys to benchmark against internal salaries.- Comfortable developing employee communications and internal guidelines and policies to be used by HR leadership.- Complete ad hoc reports, short-term and long-term forecasting as needed.

- Formalize reports and provide recommendations on job evaluations, salary proposals, headcount and FTE management, and total rewards costing- Subject Matter Expert of the job evaluation system scoring jobs to determine appropriate pay grade for placement on compensation structure- Conduct market research and participates in external compensation benchmarking and compensationsurveys to ensure market competitiveness- Maintain organizational charts and prepare submissions to AGCO ensuring compliance for all changes- Completes pay equity reviews and pension and TFSA audits ensuring compliance with legislation- Maintain an up to date inventory of local and industry collective agreements to identify gaps or areas of concern with total rewards package

- Meet with Departmental Managers to provide on-going updates, support and training for their scheduling needs and identify improvements in scheduling practices- Analyze scheduling requirements to maximize efficiencies in headcount and FTE management- Consult with IT regarding scheduling software identifying areas for improvement and provide recommendations to enhance user experience- Responsible for updating Kronos job aids and standard operating procedures and facilitating training for client departments as required ensuring any obstacles or barriers are dealt with in a timely manner- Provide expert scheduling support daily to Central Scheduling Coordinators, HR associates and Departments as needed

- Part of a project team tasked with transitioning scheduling software system from Lawson to Kronos- Responsible for building associate profiles, schedules, and patterns in Kronos working towards implementation company-wide- Trouble-shooting test environment using problem solving skills to find efficiencies to improve effectiveness for all users- Build and maintain queries using a wide range of conditions to manipulate data

Niagara Falls, Ontario, Canada

- Day-to-day administration and maintenance of HRIS systems processing all HR transactions (promotions/transfers, compensation changes, leaves of absences, personal changes, terminations)- Complex reporting and audit functions ensuring system integrity and data maintenance- Maintain benefits spreadsheet generating letters and following up on outstanding payments for associates on leaves of absence- Respond to inquiries by using queries to run necessary reports

Niagara Falls, Ontario

- Daily auditing of slots activities to ensure complete accuracy- Verifying jackpot transactions and completing daily reconciliation reports using strong mathematical skills investigating any significant variances- Preparing daily and monthly reports and journal entries before submitting to specialists for review- Auditing paperwork for completion, proper authorization and required signatures

Niagara Falls, Ontario

- Provide knowledgeable and pleasant service, encouraging repeat business by providing competent answers to customer questions and solutions to concerns - Improve leadership skills and the ability to motivate others working productively in a team-oriented environment

Fort Erie, Ontario

- Investigate safety incidents and assist in conducting workplace inspections assessing hazards in the plant while developing corrective actions to minimize injuries- Contribute in JHSC meetings by taking minutes and bringing recommendations to the table- Responsible for updating key employee databases: machine operator training, skill-based pay system, and employee probation- Revamping New Hire Training program by interviewing trainers to ensure necessary skills are being taught in hopes of reducing turnover- Assist with interviewing potential candidates and facilitating orientation for new hires

Hamilton, Ontario

- Provided quality service to clients by handling inbound calls from a queue while demonstrating soft skills- Resolved client service issues by using analytical thinking and information seeking to meet taxpayer expectations quickly and efficiently - Demonstrated a strong knowledge and understanding of CRA policies while abiding by confidentiality and security measures to ensure taxpayer’s information remained safe- Consistently met call centre standards by improving phone stats and ensuring adherence was above average- Participated in listening initiatives and peer coaching using feedback to strengthen competencies with an overall goal to better assist clients

Mississauga, Ontario

- Improved client services skills in handling a high volume of emails and telephone calls answering dealer and customer inquiries with a commitment to excellence- Scheduled vehicle inspections and demonstrated analytical skills when going through results to give customers a better understanding of charges before they were billed- Assisted in terminating lease accounts at maturity and billing for excess wear and tear to account for the devaluation of the vehicle price- Assigned returned vehicles to auction to increase vehicle turnover and decrease the number of vehicles in transit - Used strong attention to detail to create dealer and customer bills of sale for vehicles purchased at maturity using Lotus Notes applications- Strengthened sales skills by making business development calls on behalf of six Mercedes-Benz dealers to customers nearing the end of their lease to encourage repeat business

Niagara Falls, Ontario

- Ensured and assisted in the promotion of sales by keeping store shelves fully stocked and increasing customer satisfaction by offering an array of products- Helped salesman decrease the amount of expired products by rotating chips on store shelves weekly- Accurately logged kilometers driven and inventory of chips before reporting to supervisor on a weekly basis

Human Resource Management Graduate Certificate, 92

Successfully completed coursework requirements working towards the Certified Human Resources Leader (CHRL) designation. Member of HR@NC.

Bachelor Of Business Administration (Bba) Honours Co-Op, Business Administration And Management, General

Education record