At Miller Environmental Group, Inc., the focus has been on cultivating a strategic vision that bolsters our cybersecurity defenses and pares down IT-related expenditures. My tenure, though brief, has already seen the implementation of pivotal process enhancements that not only reduce costs but also uphold our high standards of service delivery.The team and I, through collaborative efforts, have directed key technology initiatives to align IT strategies with the organization's long-term objectives. This alignment fosters operational efficiency and sparks innovation, propelling the company forward in a landscape where technological agility is paramount.• Leadership & Vision Casting: Directed cross-functional teams and led key technology initiatives, aligning IT strategies with long-term business goals to drive operational efficiency and innovation.• Cost Reduction: Identified and implemented process improvements and technology upgrades that significantly reduced operational costs while maintaining high service standards.• Cybersecurity Enhancement: Strengthened the organization’s cybersecurity defenses by deploying advanced security protocols and tools, including multi-factor authentication and threat detection, to ensure data protection and regulatory compliance.Through these efforts, I successfully positioned the company’s infrastructure for future growth while optimizing resource allocation and security

In this leadership role, I developed and executed a thorough realignment strategy to position the Technology Services department to provide the best support possible for each Ministry. I worked closely with the Broadcast Media Director to produce FBA's first-ever Livestream service during the COVID19 pandemic. In addition, I instituted policies and procedures to ensure operational readiness for events, thus improving the reputation and effectiveness of the team. Other achievements and duties include:• Realigned IT Services to meet the needs of each Ministry more effectively.• Implemented a Wi-Fi 6 wireless strategy to support Check-in, Zoom, and Livestream after reopening.• Upgraded FBA’s aging network infrastructure across the campus utilizing a full Fortinet stack.• Shifted MDM strategy for Church check-in systems for annual cost savings of $10k.• Restructured cellular device accounts to cut communication costs by over $4k annually.• Served as Interim Broadcast Media Director for four months overseeing Livestream Production.

In this role I delivered red-carpet client services and results-focused strategic oversight, managing 17 of the company’s top 40 accounts while leading a team of 8 network engineers to deliver IT solutions. By developing sound customer-facing solutions and communicating complex ideas in easy-to-understand terms, I generated $550K in annual recurring revenue. Additional contributions include the following…• Led and mentored a team of 8 network engineers to deliver IT solutions, managing top clients based on revenue and conversion of MSP contacts. • Generated $550K in annual revenue by designing technically sound, customer-focused solutions and leveraging strong communications skills to explain benefits/operations to non-technical audiences.• Improved SLA response and closed ticket times by implementing escalation workflow. • Maximized staff performance and accountability by developing an internal evaluation program. • Demonstrated unique, out-of-the-box methods of approaching problem resolution. • Ensured regulatory compliance (HIPPA, PCI, S.E.C., Sarbanes-Oxley, etc.) for the firm’s client base.• Delivered cost-effective migration planning for Exchange to Office365 migrations that minimized client downtime and ensured email communication flow.

At XGS I supported the corporate office and 36 LTL terminal and warehouse locations while leading a team of IT professionals, including AS400 programmers, web developers, and technical support staff. I also optimized voice and data communications across all locations by collaborating with key stakeholders, vendors, and other internal staff. Additional contributions include the following…• Optimized voice and data communications across 36 locations by collaborating with key stakeholders, vendors, and internal IT staff, including AS400 programmers, web developers, and technical support staff. • Improved IT technical support response time by 200%, improving the overall effectiveness and reputation of the team. • Reduced monthly data communications costs by $9K monthly by renegotiating ISP contracts. • Minimized total mobile device charges by $7K+ monthly by restructuring accounts to meet application-driven data requirements.

As an engineer, I coordinated with management to ensure compliance with projects and programs across the company. For example, I worked with all segments to analyze and identify vulnerabilities in disaster recovery and business continuity plans. I served as a member of the NIST committee tasked with evaluating compliance programs. Additional contributions include the following:• Coordinated with all segments to analyze disaster recovery and business continuity plans, identify vulnerabilities, and recommend sweeping infrastructure design changes for improved threat mitigation. • Organized security-focused presentations by CEH Firms to bolster our CyberSecurity awareness.• Collaborated with application manager on SharePoint project strategy, including farm design, branding, and active directory security integration.

I served as the company’s first full-time staff to provide comprehensive IT Solutions and Support in supporting the firm’s vision and business goals. Additional contributions include the following:• Worked closely with the Partners to ensure deployed technology met and supported the firm's vision and business goals. • Assured the effectiveness of vendors while maximizing revenue with high-touch vendor management. • Prepared and managed the budget for the IT department. • Implemented mobile internet solution for out-of-office staff for secure and efficient access to corporate network resources. • Collaborated with the Compliance Officer to assure S.E.C. compliance with electronic communications, client data security, and disaster recovery. • Reduced server hardware costs by $30K+ by implementing resilient virtualized server infrastructure for more effective management of resources across the enterprise. • Collaborated with internal/external developers to design and implement the SharePoint Server 2013 Intranet strategy to provide site collection modifications, system maintenance, and tech support. • Developed and maintained TIR's enterprise 24-hour disaster recovery strategy. • Slashed communication costs $12K annually by implementing Mitel SIP-based VoIP and unified communications system. • Delivered AD role-based security group project for single sign-on applications such as SharePoint and VPN connectivity across the enterprise. • Implemented mesh VPN, leveraging SonicWall firewalls and lower-cost broadband to deliver fast, redundant data paths for each of the firm’s 8 locations. • Successfully provided technology planning, support, and vendor negotiations for TIR’s International venture, TIR Europe.

I exceeded management expectations by successfully providing end-user support, including data and voice communications, Sarbanes-Oxley compliance, and Warehouse Management Systems (WMS)support for 400+ user networks in a fast-paced 24/7 manufacturing environment. • Managed a $1m technology budget for the Coated Fabrics Division.• Successfully completed aggressive 12-week office and production facility move with limited resources, on time, and under budget.• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

I was assigned to Mannington Commercial Carpet's Calhoun Plant to manage Mannington's multi-tier server farm. While at Mannington, I successfully led the migration from ACT2000 CRM to Sales Logix CRM.

I was fortunate to join the GTS team while the firm was experiencing growth during the broadband internet boom. I served GTS as a Drafting Project Manager, then quickly moved into Information Technology. Additional accomplishments include:• Redesigning the firm's IT Infrastructure, including Servers and Switch Stack. • Provided IT and Drafting Support, including creating custom AutoLISP code. • Successfully implemented the Y2k readiness program.

I served SRI as GIS Project Manager, Photo Lab Manager, and Field Inventory Specialist.