Jeff Macgibbon Email & Phone Number

• Fostered and managed relationships with internal partners to ensure member/guest satisfaction; Coordinated with 6 vendors to ensure supplies arrive in timely manner• Conducted room inspections and provide constructive feedback; Updated housekeeping duties and room inspection standards• Manage daily operations of the front desk, trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training• Spearheaded and directed relationships with internal partners to ensure member/guest satisfaction; Resolved Member/Guest situations, 95% satisfaction rate• Resolves administrative problems, routine operational issues, and complaints related to front desk operations• Conducts coaching and counseling as appropriate, and escalates when necessary• Performed annual evaluations and performance plans for all assigned employees to establish improvement goals

• Designed and implemented guest's room accommodations according to their interest; Answered phones to take reservations and/or respond to guest service requests• Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guest complaints• Represented hotel in a professional manner with reservation status, payments and room assignments; Provided guests with directions, tickets and specials daily

•Perform bag inspections to ensure the safety of our guests and Cast Members•Patrol designated areas to ensure the safety of our guests and Cast Members and the integrity of our Show Assist and resolve guest situations •Maintain control of limited access points

•Managed daily operations on 3 attractions in the Magic Kingdom at Walt Disney World.•Led and managed a team of over 150 Cast Members•Helped develop Cast Members by assessing their training and by going on Four Keys Basics walks•Provided for the safety of thousands of guests while satisfying the area's efficiency goals of achieving "Guest Carried Targets,” number of guests put through the ride in one hour•Edited Cast Member timesheets for accuracy and proficiency using the Work Brain payroll application and monitored staffing levels using the Cast Deployment System

•Strategically analyzed the health insurance industry •Tools: PESTEL, Porter’s 5 Forces, VIRO, SWOT•Recommended a Strategy for Florida Blue

• Planned, organized and directed allotted resources to conduct research of signal activity throughout the radio frequency spectrum.• Processed high priority intelligence files in a timely manner to ensure customer satisfaction.• Identified several new emitter variants that were committed to worldwide signals references and technical bulletins.• Coordinated with staff to ensure signal activity was correctly reported.• Member of the base Honor Guard Team; presenting the nation’s and Air Force’s Colors at different official events, representing the nation and the Air Force at military funerals • Non-Commissioned Officer-In-Charge of 30 Honor Guard details comprised of 2 and 6 member teams; E-2 : E-6.

Raf Menwithhill

Top Secret Clearance • Provided communications assistance in Combat Search and Rescues• Mastered the use of a variety of technical computer hardware and software to perform complex analysis of sensitive data. • Advanced a variety of computer software programs. • Manipulated and extracted data from complex intelligence reports. • Operated computer terminals for data entry and performed queries. • Conducted an average of 22 systems tests daily, noted inconsistencies and submitted reports to higher level functional management.

• Selected for the Walt Disney World College Program at EPCOT & Magic Kingdom• Operated theater show at American Adventure • According to front line management I provided excellent customer service • Ensured guest and Cast Member safety during Disney parades• Conducted 7 daily operational requirements on the WDWRR, reported defects to management

Bachelor Of Science - Bs, Management, 3.5

Communications Applications Technology, Communication Applicaitons Technologies, 3.8