Jeff M. Email & Phone Number

Toronto, Ontario, Canada

Performs a variety of supervisory and administrative duties as assigned to ensure that safe, reliable, efficient and courteous transit services are provided to TTC customers.Preparing various staffing schedules as needed for supervisory personnel regarding work assignments, shifts, off-days, vacations, fill-ins and vacancy replacements.Reviewing and completing reports to ensure that information is correct, complete and in accordance with department practice; if required, verifying content and discussing to obtain further clarification.Oversee daily operations for all transit staff and contractual agreements. Supervise hourly and regular staff, and familiarize new and current operating personnel with operations, contracts and departmental and TTC policies and procedures.Ensure compliance to all TTC company standards and various local and network instructions in order to achieve a safe, secure and customer friendly environment. Serve in a front-line representative role to minimize and resolve complaints from customers regarding all TTC employees, station conditions, service, routes, passenger flow, etc.May be required to act as the Incident Commander during emergencies. Coordinate all on-site activities and logistics, and ensure the safe and prompt restoration of service in conjunction with other TTC personnel and outside agencies.Control various transit operations related incidents, as necessary to minimize service disruption and lost time, arrange for alternate transit options and plan restoration dates.Submit recommendations regarding policies, schedules, service performance, regulations, signage, etc. with the general intention to improve overall safety and service.Investigating a variety of TTC incidents regarding Operator performance and irregularities (signal contacts, platform overshoots, Subway/SRT/LRT Rule Book non-compliance, etc.) and providing detailed information to Transit Control and Divisional management in a timely manner.

Toronto

Responsible for the safe and efficient operation of transit vehicles as a front-line employee Experience in transit supervisor level monitoring, adjusting, development of service Extensive use of pocket schedules, transit maps, diversions and improving transit needsSophisticated understanding of the impact of service planning on the TTC as a whole Researching, analyzing and interpreting Highway Traffic Act legislation to govern occupants of road Experience collaborating and liaison with various Police, Fire and City of Toronto agencies.Experience conducting collision & criminal investigation with Ontario Provincial Police, Toronto PoliceServices and Toronto Fire ServicesControlling, coordinating, and monitoring the overall daily operation of TTC service network initiating incident management procedures to correct service disruptions.Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delaysCoordinating emergency response and communicating service status to both internal and external customers. Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays. Participating on various project teams and committees.

Toronto, Ontario, Canada

SUPERVISED TTC STREET CAR OPERATIONSDIRECTED STREETCAR PANTO AND POLE OPERATIONSWAS RESPONSIBLE FOR MAINTAINING HEADWAYS FOR STREETCAR PERFORMANCETROUBLESHOOT STREET CAR MALFUNCTIONSLIASON BETWEEN OPERATORS DISPATCHERS, TPS AND TFSControlling, coordinating, and monitoring the overall daily operation of TTC service network initiating incident management procedures to correct service disruptions.Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delaysCoordinating emergency response and communicating service status to both internal and external customers. Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays. Participating on various project teams and committees.

Toronto, Ontario, Canada

Responsible for the safe and efficient operation of transit vehicles as a front-line employee Providing information and making announcements to customers

Accra, Greater Accra, Ghana

Supervised and managed teams of 25+ employees in the distribution of micro-credits to small scale and medium scale businessesPreformed tasks central to program progress, including scheduling, budgeting and accounting and resource management Reviewed contracts and other documents prior to submission to senior management

Toronto, Ontario, Canada

Provided administrational and clerical support including facilitation interdepartmental communication, managing schedules and maintaining digital filing system Assist CIBC clients to perfect their credit card experience

Toronto, Ontario, Canada

Calculated and processed domestic & foreign securities to ensure that clients receive payment on timeCreated daily reports for dividend and securities in order to track daily transactionsProcessed over 600 payment transactions on a daily basis, in the amount of over 5 million dollars

Toronto, Ontario, Canada

Administered the archival and acquisition of documents for various government agencies/departmentsAdministered Government of Canada file and records relocation project that transformed hard-copy documents into digital formatUpdated and maintained various government databases for accuracy and easy recollection

E-Mba, Business Administration And Management, General

Bachelor'S Degree, Economics, Political Science And Economics, Hon. Ba

Summer Abroad - Exchange Program, Criminology