Jeff Brown Email and Phone Number

I work on striving to improve the abilities, accuracy, and performance of our Artificial Intelligence tool.

* Led daily stand-up meetings, planning sessions, backlog refinement, refinement, and demos - ensuring crystal clear communication/alignment across the development process* Refined sprint tactics based on previous sprint data including velocity, burndown, time estimates, performance metrics, and code quality for continuous team improvements* Managed, trained, and led a US-based team as well as an off-shore team* Successfully led the critical billing infrastructure migration to a new platform, ensuring smooth operations and minimal disruption to end users* Converted stakeholder requests into workable stories, refining/triaging backlogs and setting team priorities* Defined and created priorities, roadmaps, and timelines for accomplishing business initiatives* Developed strong cross-functional relationships, including Product Owners, Scrum Masters, Marketing, UX, Technical SMEs, Quality Engineers, and Stakeholders

* Led and managed a team of 7 engineers across the entire product development lifecycle, from ideation to launch and maintenance - as well as another team of 7, overseas* Established sorely-needed documentation for critical areas of ownership* Train 3 new overseas engineering teams in our code-base and company best practices* Mentored engineers in career progression, skills training, goal setting, and critical conversations* Performed 40+ annual performance reviews based on personalized performance metrics* Dramatically reduced technical debt by 60% through promoting clean code practices, automated tests with 99% code coverage, code reviews, and technical debt cleanup days

* Championed the implementation of Scrum framework company-wide, boosting team collaboration, efficiency, and productivity including consulting an international scrum trainer* Produced critical documentation on the proper procedures for establishing new products* Invented multiple new customer-facing products from conception to delivery* Developed and maintained scalable back-end systems, RESTful APIs, Databases, and SaaS microservices for millions of customers, leveraging strong skills in object oriented programming languages* Created and maintained 99% coverage unit tests in a fast-paced CI/CD environment* Designed and created product dashboards to monitor, track performance with alerting systems * Interviewed, trained, and mentored software engineers (interns through seniors)

* Collaborated with department heads to identify data needs and potential solutions* Authored and maintained 1,000+ SQL queries for critical system monitoring and defect detection, proactively identifying and resolving potential issues* Presented findings to stakeholders - increasing evidence and transparency into critical product data* Trained new analysts to be embedded within each of the departments where required

* Lead a team of developers in TDD and architecture through pair programming and company best practices* Identify and plan out conversion between old billing system and new billing system* Document and present the conversion system to the department* Conducted weekly coding classes to foster a culture of continuous learning and skill development within the engineering team* Migrate all of our billing data into a new billing system (unfathomably complex, unless you did it, lol)

* Built and scaled a high-performing QA department from the ground up, hiring, training, and managing a team of 20 with 0% turnover over a 7-year period, demonstrating exceptional talent management skills* Determined, defined, prioritized, and carried out department initiatives providing escalation paths for bugs, defects, and broken customers to get resolved.* As the team grew in size, importance, and responsibility within the company, I formed three sub-teams and promoted leads, enabling each to focus and master their craft.* Directed dashboard development, identifying core analyses related to our system’s health.* Established a robust QA testing framework to ensure comprehensive quality assurance procedures for all software releases