Writing, digital marketing, web development and social media management for the Magazine MCI and the Salons Industriels du Québec events.

From the start of the season, preparing the grounds with the extraordinary maintenance team. Then opening the ticket office and the reception desk for the campsite and St-Joseph Beach during the 2019 summer season, I became the reception manager for the rest of the season. I met and worked with a particularly endearing team and clientele. A very strong familiar spirit. Positivism and expertise in the tourism and hospitality field I developed there. Be careful, this is physical work due to the size of the terrain. It is also a job for the first generation of workers where it is important to demonstrate good notions of work, professional life and communication with your first employers. I had the chance to meet and work with a great gang! Each worker has been greatly appreciated and has enormous potential in their next profession, all without exception. Finally, everything prepared me well for my return to school in fall 2019.

Digital content manager, (since 2002), of admission.com and ticketmaster.ca, social media and newsletters of the Marketing department of Admission - Ticketmaster. I am proud that buyers could purchase tickets 365 days a year for 14 years, 24 hours a day. Congratulations to the Mtl Team!The Admission Network is a division of Ticketmaster/Live Nation, offering networked ticketing service in Montreal, Quebec, Ottawa, Gatineau.Here's what I brought to the company:• Ensure the functionality of the sites and the purchase sequence after system's updates and during busy periods.• Planning the digital layout and social medias + newsletters content. Promoting 1 200 bilingual events presented in more than 400 venues per month. More than 200 000 members in the Montreal area only.• Collection of bio and info and development of the artists retargeting tools; advertising events of more than 100 000 artists in Canada.• Control of Quebec advertised policies and the Charter of the French language requirements.• Electronic production and e-mail creation.• Web concepts (Dinner Show, Events under $40, ADISQ on tour).• Production of advertising campaign photo/gif/video with original score (Mother’s Day, Back to School).Knowledge: HTML tools, CMS + Webmaster tools, Photoshop, Omniture and Google Web Analytics, Salesforce. Box office system: Microflex, TicketmasterMy nickname: Eagle eye

Here are my main projects :• Main function of Webmaster and content management. • Regulating the content of social media and member newsletters, increasing the number of fans of 1000% in 2014 - scope of 250 000 fans and members in 2016. • Implementation of Bazaarvoice - Comments of the fans program. An automated system sending evaluation, increasing the participation, but also encouraging sales and second visit purchases. • PCI DSS Conformation – Adaptation of the Microflex system for the Admission Network company and the Billetech network company to the standards of the Payment Card Industry - Data Security Standard. • Development request of a User Copy Tool, saving an annual salary in management to the technician team since 2013. • Implementation of the social media sharing system and marketing retargeting tools for more than 100 000 artists in Canada, promoting their upcoming events in more than 400 venues.• Management of the 80 Admission - Ticketmaster outlets.

Leading the Customer Service department has been the most beneficial experience of my career. Each week was a new challenge! Congratulations to my team.Our great achievements had been to answer an average of more than 11,000 emails from fans by month and decrease of more than 80% losses due to web confirmation problem by doing verifications.Our major customers were the Bell Centre, the Montreal Canadiens and the shows of Cirque du Soleil touring North America and Las Vegas.Also assuming the functions of webmaster and content management, gradually growing, during this period.

Admission Network Call Center included, at that time, the management of 250 to 300 unionized workers, an after-sales service team of Assistants-supervisors of 10 to 12 members and 3 supervisors. I loved Supervising! It took discipline and firmness to keep a good working atmosphere between all the teams. Each person and function in a call center is important and I had to find the right balance between listening to employees and stay fair and critical. In short, my older brother qualities helped me a lot and I kept this working ethic all along my career.

Member of the after-sales service team. Helps managing the call center and support the Admission points of sale.

The Admission Network Call Center. Aka the 790-1245.

Administrative and Reception Dest - Main management counter - Taking complaints and waiting with lost children while security searches for parents on site. And without forgetting, the famous live messages on the microphone announcing the concessions every 30 minutes. I was a star! No actually, no one else wanted to do them, I think. My first bilingual job with the public.

Clerk clearing, group reservations and service assistance, cloakroom and all other miscellaneous tasks in the kitchen. When full, the restaurant occupied nearly 1,200 seats for 3 to 4 courses from Thursday to Sunday evening. I started on a weekday evening after opening, arriving early for my 5 p.m. shift, the team already in the juice, and it lasted a total of 8 years. I loved working in the restaurant business and with the Bifthèque gang! Everyone was endearing and there was a lot of respect. I practically spent my entire adolescence in this restaurant and it was really great! Of course, I was physically the smallest, but also the quickest and most attentive.