Jeff Mancilla Email and Phone Number

- Developed a custom scoped application in ServiceNow, leveraging workspaces, decision tables and playbooks to digitize purchase orders and automate the applicability of over a hundred relevant documents for procurement stakeholders.- Collaborated with a team of developers to troubleshoot and resolve technical issues. - Partnered with business analysts on architecture, wireframing and testing automation.

- Spearheaded adoption of ServiceNow ITSM and ITIL framework to standardize the campus IT service catalog and deliver CSDM, service status, asset, change and knowledge management used by an entire campus of 30k+ students, faculty and staff- Drove collaboration with IT, business and compliance groups to simplify cross-functional fulfillment processes and build UIs, catalogs, workflows and KBs dramatically streamlining the platform's end-to-end user experience for customers, agents and developers while significantly improving request and incident KPIs- Leveraged Flow Designer to build reusable flows and replace deprecated workflows, significantly increasing developer velocity for ServiceNow admins- Led a ServiceNow development team: planned roadmap, prioritized product backlog, built and tested code, deployed features to production and coordinate platform upgrades- Led hands-on assistance and large-format training sessions on web content publishing, web accessibility, ServiceNow development, Microsoft 365 products and other IT platforms for hundreds of faculty and staff

- Redesigned and migrated marketing web content for student affairs using Bootstrap and Drupal CMS- Owned development of campus announcement email templates- Led frontend dev efforts around accessibility standards per the campus Accessible Technology Initiative

- Primary point of contact for campus C-suite technical support- Revamped critical student administration and finance web portals using HTML/CSS and JavaScript- Led technical projects for multiple campus-wide initiatives such as those managing campus cards, point of sale, department relocations, and bulk technology purchases