Jeff Mann Email & Phone Number

San Francisco Bay Area, Austin, Tx

Current Roles and Responsibilities:• Setup and configure client instances in Ignition's multi-tenant Airwatch/Workspace One MDM console• Create and maintain conventions and standards, including naming conventions, application distribution methods and standards, console architecture and organization• Configure SAML integration between MDM and various IdPs (Google Workspace, Microsoft 365, Okta, etc)• Configure DEP/ADE and VPP integrations between Apple Business Manager (ABM) and supported MDM platforms (Airwatch/Workspace One, Jamf, Intune, and Addigy)• Configure and deploy various SaaS apps and tools (SentinelOne, Meraki Systems Manager Agent, Cisco Umbrella, Watchman Monitoring, CrashPlan Manage Engine Patch Manager Plus, and PolicyPak Cloud)• Provide training to my team: - Airwatch/Workspace One setup - Software distribution methods - macOS and iOS configuration profiles - Windows GPO/CSP - Apple Business Manager and DEP/ADE configuration - Apple VPP content distribution - Basic scripting - Configuration, navigation, deployment, and troubleshooting of deployed SaaS apps and tools• Create and maintain documentation of client policies and settings• Create end-user guides for enrollment and pertinent info on deployed tools• Work with clients to assess management needs and implement accordingly• Conduct periodic evaluations of alternative platforms• Assist colleagues with advanced troubleshootingPast Roles and Responsibilities:• Project Management - Sales engineering - Proposals - Procurement - Coordinate with lead techs, clients, and vendors• Server Setup, Configuration, and Migration - Mac Server - Windows Server• Email Configuration and Migration - Setup, configuration, migration, DNS - Google Workspace, Microsoft Office365, Microsoft Exchange, Kerio• Amazon Web Services (AWS) EC2 - Windows Server instances, Security Groups, etc• Desktop Support - macOS, Windows, Networking, Email, etc

Norfolk, Virginia, United States

Roles and Responsibilities: • Fleet Management - Developed and implemented a strategic technology plan for the College - Determined equipment standards and distribution policies for the College's faculty, staff, and labs - Managed and coordinated $250,000 in annual equipment purchases - Configured and maintained all faculty/staff desktop workstations (400 workstations) - Configured and maintained three departmental computing labs (100 workstations)• Desktop Support - Responsible for hardware and software installation, configuration, troubleshooting, and maintenance - Provided technical support to over 270 faculty and staff - Assisted faculty and staff with a variety of software packages such as Windows NT, Novell NetWare, MS Office 97, Corel Office Suite, Lotus Notes, Netscape Navigator, MS Internet Explorer, SPSS, and Pegasus Mail - Trained and supervised four graduate assistants • Liaison and Committee Assignments - Coordinated activities and acted as liaison between the College of Arts & Letters and the Office of Computing and Communications Services (OCCS). - Served as Co-Chair/Ex Officio, Arts & Letters Technology Committee - Served on Desktop Computing subcommittee, University Academic Technology Committee (UACT), 2001-2002 - Served on Website Development subcommittee, University Academic Technology Committee (UACT), 2001-2002

Norfolk, Virginia, United States

Roles and Responsibilities: • Developed innovative techniques utilizing computer software to regulate and expedite tasks in managing the intake and review process of the journal • Efficiently managed the intake and review process of manuscripts submitted for publication in the journal • Effectively located reviewers and processed submitted manuscripts to ensure objective refereeing • Sent manuscripts out to reviewers and received and logged reviewers’ comments • Contacted authors regarding the status and outcome of the review process • Submitted regular status reports to the Editor concerning submitted manuscripts and the expected content of future publications of the journal based upon my initial assessment of reviewers' comments • Ensured that all accepted manuscripts received were in a readable electronic format in order to help expedite the tasks of our Copy Editor • Initiated the creation and development of the first International Politics web site to promote the journal and expedite the manuscript submission process

Roles and Responsibilities: * Provided excellent service and hospitality to customers in Colonial Williamsburg's historic "Christiana Campbell's Tavern" * Educated customers on life in Colonial America and shared historical anecdotes as entertainment during their dining experience * Maintained pleasant disposition in a high-stress environment while working my way through college

M.A., International Studies

Activities and Societies: International Studies Association Graduate Research Assistant

B.A., Political Science

A.A.S., Liberal Arts