- Researching municipal, provincial, federal, and international legislation along with private sector trends in waste management and sustainability;- Extensive customer service experience by responding to inquiries by phone, email and in person to educate and resolve issues to our 108,000 customers;- Project manager for the Plastic Bags and Single-Use Item Bylaw; - Preparing memos and documents for a team of consultants, senior management, and council; - Engaging with regional, provincial and federal government to align on policy; - Facilitating and presenting webinars for businesses at virtual engagements sessions; - Achieved a 90% business compliance rate 1 year after the introduction of the Bylaw; - Project lead for the development of an emergency management system to be ready for extreme weather events;- Enhanced communication to public to confirm City action through web and social media; - Reduced public complaint volumes and increased online reporting; - Streamlined communications between management, staff and the public; - Project lead for seasonal recycling audits to find and reduce recycling contamination; - Managed and directed contractor; - Monitoring, reviewing, and analyzing data gathered in the field; - Used data driven decision making to develop public outreach and education programs; - Developing strong partnerships with staff, consultants, industry, stakeholders, and the public; - Liaison for the marketing department to develop and deliver communication strategies, including press releases, website updates, citywide mail outs, social media campaigns, and public surveys; - Reviewing RFPs to assisting with the onboarding of a new waste collection contractor, waste cart inventory software, and waste composition studies; - Supporting team and senior management by providing clear research, data analysis, reports, and recommendations.