Jeffrey Martinez Email & Phone Number

Greater Toronto Area, Canada

Develop, maintain and administer an organization qualified to maintain all equipment and facilities in a safe and efficient working conditionCross-training the shipping and receiving team in all functions, other departments to ensure associates are well versed in standard warehouse activitiesSafeguarding company equipment and its operational fitness, ensuring that operators meet and exceed minimum company standards for all necessary licensesAssisting in the selection and training of qualified associatesMaintain relationships with representatives of outside carrier companies such as UPS, GC, FedEx, Other projects, as assignedProvide direction and training to employees to achieve a highly trained and motivated staff in order to ensure a high level of customer satisfactionFormulate procedures for ensuring that all orders are packed and shipped properly and in a timely mannerDrive Time Delivery Goals by supporting production meetings and ensuring orders are picked and shipped accurately

Oakville, Ontario

Network support and perform troubleshoot to resolve various WAN/LAN connectivity issuesProvide exemplary customer service and telephone technical support to users on a daily basisMonitor all Information, assurance policies and enforce compliance to all network security policiesAdminister the network management maps and toolsInstall software licensing and purchasing for effective installation of networkParticipate in network on-call support on rotational basisEnsure and provide effective customer service to in-unit managers and customers

Mississauga, Ontario

One of the SME’s – Subject Matter ExpertPrimarily assist Technical Support Tier 2 thru chat if they need further assistanceRemotely troubleshoot and resolve technical issues from end usersAssistant Team Lead, performed TL duties when not present, managing CSR’s schedules, handle supervisor calls and monitors calls queue Assistant Trainer – assisted head trainer for newly hired agents regarding all subject matterResponsible for coaching, handling escalated cases and providing floor support to new trainees, Process and review escalated cases and assign to correct groups that pertain for further inputs, changes, and investigationEnsure the highest level of customer satisfaction by understanding and identifying the customer’s complex environment

Mississauga, Ontario

Read bills of lading and order forms to obtain such information as the shipment contents, destination, reference numbers and billing instructionsCompleted forms for United States Customs clearance, indicating the tariff class, weight, unit price and quantity of products

Ncr - National Capital Region, Philippines

Maintained a close working relationship with all levels of Management, Human Resources and TrainingFacilitated weekly meetings with all levels of operations, covering topics such as forecast variance, upcoming projects, call center performance, training needs and staffing recommendationsForecasted call volumes and call handle times based on historical trends and information from the businessProvided interval reports and updates to internal and external clientsSuggested hiring plans and staffing levels to accommodate projected call volumesTracked historical call data, agent adherence, and agent off phone time

Ncr - National Capital Region, Philippines

Remote troubleshoot and resolve technical issues from end-usersHandled supervisory requests from operations escalation department.Accepted incoming requests from technical support representatives in the telecommunication industryProvided assistance with regards to DSL network technical issues, escalated cases, and floor support for new hires

Ncr - National Capital Region, Philippines

Worked with Pioneering Health Insurance group after 3 intensive months of training with the client.Compile important medical data through the use of computer-based applications