• Converts previous Pittsburgh clients over to a brand-new training company and transitioned former New Horizons Tampa Bay clients to My IT Future.• Manages communications with around 600 total accounts researching past business and rebuilding relationships.• Creates own Marketing through email and LinkedIn to grow client base and business.• Overcomes challenges of creating a developing a new company by consistently providing a better value and service for client base.• Maintains vast knowledge of current and emerging software and hardware technologies to create the best training solutions for my accounts.

• Managed over 500k in training budgets for clients though actively monitoring usage of funds and coordinating development programs.• Proactively researched potential new business through LinkedIn, Chamber of Commerce Websites, and all resources available.• Successfully marketed Microsoft, Cisco, Citrix, ITIL, BI, PMP, CompTIA, Business Skills, Adobe and Developmental Certified training to Fortune 500 and 100 companies.• Created value in company though promoting core competencies and competitive advantages though emails, phone calls, and face to face meetings with C level Executives.• Exceled at relationship building though expert communication, judgment, and interpersonal skills.• Demonstrated ability to optimize training and development results through actively listening to client projects, problems, and performance issues.

• Cold-called 50+ homes and businesses with inactive systems to re-establish active service and generate new contractual service.• Negotiated buyout options with current customers at premium rates to recoup expenses from installations of equipment.• Successfully used discovery questions to establish size and scope of home, pain points, and desires to ensure the most adequate security system was placed in owner’s home or business for their needs.• Consistently remained calm and retained customers in the midst of adversity.

• Produced a large volume of sales utilizing persistence, knowledge, and persuasion • Exceeded expectations for number of calls handled, average talk time, and time after call• Consistently generated one of the highest incomes in the sales department through sales skills such as creating interest in the product, maximizing the consumer benefit, becoming a trusted advisor for the customer, understanding subscriber needs, and closing the sale• Retained a vast knowledge of cable products including advances in the industry with broadband internet and high definition products• Actively researched competitor’s offers to better prepare for objections and to provide counter solutions for the consumer• Provided all information that fosters success to colleagues, ensuring greater profitability for the department