Jeff Behm Email and Phone Number
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Senior healthcare executive with leadership experience as President, Managing Director, COO, SVP, and VP directing mobile health care operations for a large urban/suburban system serving 1.4 million people in southern CA and for a 14-hospital consortium serving 2.8 million people across NJ. Integrator of healthcare operations, key in planning/growing array of advanced life support and medical transportation services serving 25% of NJ, and providing innovative ideas for operational efficiencies with the City of San Diego.As a dynamic innovator, pushes the envelope for maximum results while safeguarding the interests of all parties and meeting all regulations. Astute negotiator with unions while maintaining cordial relations and a financial administrator who manages tight budgets to deliver all essential services.Notable Achievements: - Led negotiation team as chief negotiator with unions, brokering contract, preserving management rights and freedom to operate efficiently while providing quality employee benefits package with increased employee contribution to offset costs. - Significantly improved interdepartmental communications, breaking down silos by gaining buy-in for disruptive ideas for better integration of activities and resources, enabling improved services at lower costs. - Drove plan to improve patient throughput among consortium hospitals; cut number of 30-day readmissions via better patient follow-up and enhanced communication. - Led team of executives from 3 competing hospital systems in planning/delivering seamless transition of cooperative's patient transportation and life support services to individual hospital members at stand-down of cooperative in 2020. - Managed publicity campaign for cooperative's closure, negotiating severance and stay-put benefits with union after announcement to ensure no service or operational disruption.Operations Management ∙ Strategic Planning ∙ Strategic Alliances ∙ Shared Services ∙ Operations IntegrationProcess Improvement ∙ Performance Metrics ∙ Change Management ∙ Stakeholder Relations ∙ Union Negotiations - Employee Engagement ∙ Employee Communications ∙ Team Building ∙ Emergency Medical Services ∙ Public Health ∙ EMR
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Visiting Nurse Association Health GroupJackson, Nj, Us -
Managing Director-Home CareVisiting Nurse Association Health Group Apr 2024 - PresentNeptune, New Jersey, Us
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Associate AdvisorCambridge Consulting Group Jun 2023 - PresentAssociate Advisor for private consulting firm with expertise in operational efficiencies, process improvement, start up, and day to day operations of all ground and air mobile health services. -
Senior Executive Operations ConsultantVnacj Community Health Center Sep 2023 - Mar 2024Asbury Park, New Jersey, UsOnsite consulting and leadership role of community health center (FQHC) with challenging financials and operational inefficiencies. Reviewing and implementing workflows and process improvement for success and stability of organization. Inclusive but not limited to staffing, remote call center, employee culture change, operational improvements, provider interaction, performance metrics and KPIs, billing and collections, as well as overall patient experience from registration through referral and clinical care. -
Managing DirectorFalck Sep 2021 - Jun 2023Copenhagen Sv, Denmark , DkLed start up at all operational levels for new mobile health services in San Diego for a successful launch in a short time period. Set KPIs for efficient operations, established policies and procedures for base of operations, developed collaborative relationships with City officials and employee union. Lead negotiator for employer in local contract negotiations. Worked closely with City officials on amendment of contract to reduce potential fines related to staffing and response times due to national staffing shortage. Transitioned role upon departure. -
Senior Strategic Executive(Chemed) Center For Health Education, Medicine, & Dentistry Oct 2020 - Sep 2021Brought on board for off campus project from research and development, start up, and running daily operations. Used experience and expertise in process improvement and workflow management to improve daily operations of organization.- Coordinated mass COVID vaccine site with 100s of vaccines daily- Reviewed and implemented operational efficiencies for in-house pharmacy, radiology, and urgent care
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Associate AdvisorCambridge Consulting Group Aug 2020 - Sep 2021
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President And Chief Executive Officer "Ceo"Monoc 2019 - Apr 2020Promoted by cooperative providing emergency medical and patient transport services for 14 member hospitals to President / CEO role while continuing COO duties, ensuring ongoing operational success and service quality while also planning and leading transition of services back to hospital members. Reported directly to chairman of cooperative board. - Planned and directed transition of cooperative's complex portfolio of emergency and patient transportation services back to 14 member hospitals, leading transition team, including executives of 3 competing health systems in seamless transfer while maintaining full services and quality of care for 2.8M NJ residents across 25% of state with no disruption. - Crafted and implemented effective closure announcement plan for potentially explosive situation, collaborating with union to ensure severance bonuses and payments for employees until end were in place by time of announcement, enabling organization to maintain clinical and administrative staffing needed for full quality services up to last day. - Led negotiating team in driving favorable contract with union employees that retained full management autonomy while providing quality benefits package, with union agreement for higher employee contributions to offset costs.
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Senior Vice President And Chief Operating Officer "Coo"Monoc 2009 - 2019Responsibilities expanded to head all of cooperative's daily operations after major expansion and restructuring, with focus on driving efficiencies and improving service quality by breaking down silos and implementing new culture of cooperation and shared resources. Responsible for 20 facilities, 800 staff, and 100-vehicles providing array of life support and transport services to nearly quarter of state. $60M operating budget. Member of board and key liaison with all 14 hospital members. - Developed new suite of KPIs to effectively manage and enhance performance after growth resulting from 2 major acquisitions; broke down departmental silos to successfully integrate acquisitions within MONOC operations. - Slashed 30-day patient readmissions by 80% during first 6 months after implementing more rigorous patient follow up and communications to ensure appropriate care, also gaining significant increase in patient satisfaction scores. - Brought together team of clinicians, social workers, and case managers to develop more efficient patient transport request process with strictly controlled transit times and reduced amount of discharge paperwork, improving patient throughput across all 14 hospital members. - Led air medical program team in rewriting policies for patient air transport to conform to Commission on Accreditation of Medical Transport Services (CAMTS) standards, earning full and ongoing accreditation. - Leveraged new leadership and employees' ideas for better communication to dramatically improve IT team's morale, productivity, and interaction, driving significant improvement in customer service scores.
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Vice President Of OperationsMonoc 2006 - 2009Promoted to manage operations during period of growth while improving service quality. Directed team of 6 managers from fleet, facilities, operational regions, communications, and medical air transport. $45M OPEX and $1.75M CAPEX budget authority. Introduced new KPIs. Named to board. - Slashed $1M in payroll costs by restructuring management and staffing to allow continued care quality with fewer staff. - Led emergency services team in rewriting emergency dispatch policies to meet International Academy of Emergency Dispatch Accreditation (IAED) standards, receiving full accreditation. - Implemented new KPIs based on thorough performance reviews to optimize efficiencies and operational flexibility.
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Executive Director Of OperationsMonoc 2003 - 2006Recruited to bring cooperative's emergency and non-emergency services from small, local scope to statewide scale with expanded resources at 20 sites through acquisition and integration of 3 competitors. Hired and trained new management needed for expanded operations. - Obtained company's first accreditation by Commission on Accreditation of Ambulance Services (CAAS). - Integrated new acquisitions to grow cooperative's transport services to cover 7 counties across 25% of state serving 2.8M residents.
Jeff Behm Skills
Jeff Behm Education Details
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Western International UniversityMaster Of Business Administration - Mba -
Cornell UniversityCollective Bargaining
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Excelsior UniversityBachelor Of Science - Bs
Frequently Asked Questions about Jeff Behm
What company does Jeff Behm work for?
Jeff Behm works for Visiting Nurse Association Health Group
What is Jeff Behm's role at the current company?
Jeff Behm's current role is Senior Health Care Executive.
What is Jeff Behm's email address?
Jeff Behm's email address is je****@****noc.org
What is Jeff Behm's direct phone number?
Jeff Behm's direct phone number is +197375*****
What schools did Jeff Behm attend?
Jeff Behm attended Western International University, Cornell University, Excelsior University.
What skills is Jeff Behm known for?
Jeff Behm has skills like Healthcare, Hospitals, Healthcare Management, Emergency Services, Emergency Medicine, Strategic Planning, Emergency Management, Ambulance, Emr, Leadership, Emergency Medical, Patient Safety.
Who are Jeff Behm's colleagues?
Jeff Behm's colleagues are Lisa Gaudious, Patricia Sackman, Aurelio Rivera, Jeinmy Gomez, Jeffrey Zak, Jeffrey Zak, Ellen Schroeder.
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