Jeff Mccollum Email & Phone Number

Austin, Tx, Us

Responsible for ensuring product success of Planview Tasktop Hub.

Austin, Tx, Us

Vancouver, Bc, Ca

Led the product development team of 18 engineers, product managers, UX designers, knowledge managers and leaders devoted to Tasktop’s commercial products, Tasktop Integration Hub and Tasktop Sync.▻ Launched Tasktop’s first cloud-based product, expanding into new market segments and unlocking strategic partnerships with major industry software providers.▻ Increased engineering team velocity by 37% year over year with no overall increase in staffing by rearchitecting and delivering more iterative, well-defined software features.▻ Instituted data-driven product development at Tasktop by initiating usability testing for UX decisions, integrating telemetry into the software, and requiring quantitative decision making for new features.

Austin, Texas, Us

Led four global teams with 26 FTE, over 300 remote workers, and a budget of $10 Million▻ Provided oversight and strategic direction to Content Moderation, Fraud Prevention, and syndication network, ensuring that authentic content flowed efficiently to 1000s of client sites.▻ Managed Analytics team to provide insights for more data-directed decision making, both internally and externally; utilized data science for cost reduction, revenue generation, and ROI proof.▻ Grew Bazaarvoice network client satisfaction by 50 points on NPS survey, improved quality, and decreased time to value 94% by retraining and cross-training team, developing incentive programs, and standing up an effective and efficient QA organization.▻ Decreased work unit cost by 75% for network operations by moving from a FTE workforce to a remote, part-time workforce.▻ Instituted a transparent employee and manager feedback process that contributed to high measured employee satisfaction.

Austin, Texas, Us

Led a team of 7 full-time and 30+ remote employees responsible for enabling the Bazaarvoice review syndication functionality and other network-based offerings.▻ Reduced Bazaarvoice data operations per-unit cost by 90% by designing and implementing a universal product catalog system utilizing multiple algorithmic matching engines and highly scalable validation.▻ Improved quality by 60% by hiring and coaching a full-time QA analyst.▻ Developed, piloted, priced, and led pre-sales for analysis service, generating > $2M in annual revenue for Bazaarvoice, while managing an operations team.

Austin, Texas, Us

Coordinated product releases, tracked development progress, and managed internal and external product rollout for 3 product groups including 9 product managers, 7 development managers, and VP of Product.• Coordinated the replatforming of network infrastructure and analytics across 3 product teams and 6 engineering teams, allowing massive scale and in-product ROI analysis.• Led product management of the Bazaarvoice Authenticity Trust Mark, the first end-user facing branding by Bazaarvoice, a feature adopted by 1000+ clients and a model for an ISO standard.

Austin, Texas, Us

Led a team of over 200 people responsible for moderation, compliance, authenticity, and analysis of the content of over 1000 clients. • Pitched the idea of, crafted business case for, and coordinated development of machine learning NLP solution for moderation, leading to cost reductions of $8M per year.• Improved score on quarterly client satisfaction survey from 7.3/10 to 8.6/10 by implementing a client-focused approach and goals and reducing moderation failure rate by 40%.• Defined and instituted Bazaarvoice content authenticity policy, providing customer-facing assurance of the credibility of Bazaarvoice’s core product.• Expanded team into Europe, hiring the first full-time member of the team in London and improving client satisfaction in EMEA.

Austin, Texas, Us

Interfaced with all Bazaarvoice clients using moderation services. Developed and wrote moderation guidelines used by 160+ moderators to moderate clients' Reviews, Questions and Answers, and Stories.

Austin, Texas, Us

Served as final QA for the moderation of user generated content.

Responsible for account management, purchasing, and inventory control responsibilities for European and Asian PSS client firms at Applied Materials.

Santa Clara, Ca, Us

Supported 7 production control teams across Austin Manufacturing Operations.

Bachelor Of Arts - Ba, Philosophy And Classics

Master Of Arts - Ma, Philosophy