Jeff Mcdonald possesses expertise in itil, service management, business continuity, it service management, service delivery and 23 more skills. Colleagues describe him as "I had the privilege of working for Jeff as my Senior Director, Network Operation Center at BlackBerry. Jeff’s exceptional leadership and dedication to BlackBerry significantly contributed to the success and efficiency of the Network Operations team. Jeff’s strategic vision and process driven expertise ensured the Network Operation Center provided exceptional customer service to both internal and external customers.One of Jeff’s standout qualities is his commitment to his team, as well as our customers. He is laser focused on escalating his team’s knowledge and expertise through constant review of process documentation and knowledge sharing so his team can remediate an outages before our customers notice the impact. As his employee, and friend, I highly recommend Jeff for his exemplary leadership, and unwavering dedication to me and his team achieving operational excellence. Jeff has made a lasting impact on our organization, and any team would be fortunate to have him at the helm of their Network Operation Center team." and "Jeff is one of the top managers I have had the pleasure to work with in my career- he works relentlessly to achieve departmental goals. He is a "go-to" person for a lot of matters in the group. Jeff excels in a large number of areas including operationalizing work, people management, program management, relationship building and handling difficult situations. He would be a great asset to any organization."