Jeff Mcmillen Email & Phone Number

Mentor, OH, US

• With a rich background in business coaching and consulting, I have been instrumental in empowering companies and business leaders to achieve peak performance in critical areas like sales, marketing, operations, client.
• Create a crystal-clear vision for ultimate success (for your business and your life)
• Uncover hidden challenges that may be sabotaging your sales and marketing efforts
• Leave the session clear, focused, renewed, re-energized and inspired to get your business growing bigger and faster than ever beforeTo see if you qualify for this session contact me at jkm@mcmillengroupinc.com
• Mid-size, privately-held business services company: Engineered the development of a robust client growth pipeline, leading to three major wins within just 90 days of the project's initiation. The result? An impressive.
• Mid-size, privately-held relocation services company: Skillfully managed the integration of three acquired companies with zero customer or key employee loss during the integration process.

Eastlake, Ohio, US

Sales, marketing, customer service and technology leader.- Achieved 23% CAGR and 99.8% customer retention with 95% market share.- Through growth period, restructured team- maintained same number of FTEs and reduced cost 25%

Oakbrook Terrace, Illinois, US

• Led and coached a team of 11 directors of global account management.
• Increased portfolio 30% vs prior year due to selling additional services and adding client divisions.
• Successfully recruited 4 new directors while replacing underperforming directors.
• Achieved and maintained 98% client retention rate as an overall amount management team.
• Successfully established coaching program for team resulting in a 25% increase in director team engagement scores vs prior year.
• Improved reporting visibility by creating account management key metrics analysis reports.

Oakbrook Terrace, Illinois, US

• Reinvented marketing, sales, technology and service delivery process for new target customer population in newly created position.
• Led pilot program delivering $300,000 in annualized savings with a 20% increase in quality results.
• Described as “the person you WANT on your team” by the company President. Key member of leadership team promoted multiple times. Performance consistently rated “A”.

Oakbrook Terrace, Illinois, US

• Coached 50 US domestic and global client service directors.
• Realized client retention rates of 99% via staying engaged with clients and initiating improved hiring techniques, onboarding and development.
• Created & managed new departments: new client implementation and acquisition integration.
• Exceeded goal of decreasing new client implementation process by sixty days- achieved a YOY decrease of over ninety days. (90 day improvement to “dollars in the door”)
• Successfully delivered first year client retention, employee retention and mortgage synergy goals for $100 million acquisition- managed technology conversion including sales and operations platforms.

Oakbrook Terrace, Illinois, US

• P&L responsibility for service center with 60 people; employee recruiting/retention, client retention/development and client satisfaction.
• Highest ranking service center in quality results.
• Managed reorganization resulting in cost reduction of $1.2 million.
• Portfolio of Fortune 500 clients included: Fidelity, Bayer, Johnson & Johnson, Gap, First Data and others.

Oakbrook Terrace, Illinois, US

• Managed $20MM portfolio of the company’s largest clients: achieved 100% retention rates.
• P&L responsibility for 45% of the revenue and 55% of EBIT for the largest operations center.
• Built and managed highest quality ranked team in the company.
• Managed operations and account relationships with Fortune 500 companies such as Office Depot, Chevron/Texaco, Staples, AIG, Chase (formerly Bank One), Harris Corp, Level One- a division of INTEL, KOHLS, Humana, Lanier.
• Successfully led sales pursuit resulting in largest single customer win in company history (100% of the Chevron/Texaco business)

Oakbrook Terrace, Illinois, US

• Developed and managed supplier network; Initiated and sponsored project resulting in ongoing cost reduction of $1 million.

Oakbrook Terrace, Illinois, US

• Led lead production process to an increase of 23% and 65% increase in lead quality.
• Managed VITO program collaborating with sales and marketing team getting direct meetings with decision makers increasing success of obtaining contract.

• Managed team of 7 salespeople and marketing shift to corporate market space, resulting in sales growth of 30% YOY (after multiple years of flat growth).
• Initiated shift from consumer (individual) memberships to business memberships increasing club enrollment figures.