Jeff Mcreynolds Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Plano, TX

Responsible for oversight and services of multiple towers staffed around the globe providing information security for a global property financial organization:  Security Program Administration Architecture Threat and Vulnerability Management System Security Network Security Account Administration Incident Response Compliance

Plano, TX

Manager II – Digital Identity Services / Emerging TechnologiesDirect dedicated security services for fourteen clients. Manage 26 global leveraged resources (16 US and 10 India). Develop and implement strategies to maximize client value while adhering to company policies. Oversee the File Integrity Monitoring service, Identity Management service, Single.

• Lead transition of IT security services from clients to Dell Perot Systems Security Administration Teams both in the US and India.
• Lead transition of IT security services from clients to Dell Services Security Operations Center in both the US and India.
• Lead internal operations security projects including infrastructure process improvements and process documentation.
• Create, coordinate, and present weekly status presentation for leadership summarizing all projects the security teams currently have in flight.
• Create and maintain project plans using Microsoft Project.

• IT Operations ConsultantAssist the Deputy CIO of a major client (the City of Garland) with various operational projects. Develop metrics and management reports based on operational best practices using ITIL v3.
• Created daily ticket reports for group managers to provide visibility to the true workload of their staff.
• Created monthly hours report to provide visibility to upper management of time spent.
• Created quarterly operations presentation for upper management.
• Meet with CIO weekly to provide updates on staff productivity.

Dallas/Fort Worth Area

• Technical Services ManagerDirect IT operations for a major client (the City of Carrollton). Manage a supervisor and 10 team members. Develop and implement strategies to maximize client value while adhering to company.
• Reduced client hardware costs $100,000 by combining servers through deployment of VMWare virtual server solution.
• Achieved 99.99% server availability rate (vs. weekly unplanned shutdowns prior to initiative); reversed a decline in client’s customer satisfaction by overhauling client’s Citrix Server system.
• Decreased system backup cycle time from 48 to 12 hours by leveraging Symantec Backup Exec, Quantum VTL, and Dell Tape Library to create a new backup system.
• Accommodated client’s expanding demand for storage capacity by developing a high-end solution featuring EMC and HP SANs.
• Improved client’s technology operations by upgrading the data center, bolstering backup system redundancy, and enhancing change management controls.

• Assisted Fortune 500 companies with performance issues on multiple Windows platforms. Responsible for collecting and analyzing customer data to determine root cause of performance issues. Analyzed memory dumps.
• Enterprise printing issues – Print servers and workstation
• Operating system hangs & lockups
• Server memory leaks
• All Terminal Server issues
• Internet Explorer issues

Oversaw IT operations and projects, including 3 managers with 16 indirect reports. Conducted research on emerging technologies and deployed enhanced systems. Directed the data center, infrastructure, desktop, and helpdesk functions. Devised and implemented strategies to bolster processes and leverage new IT functions. Assessed performance of technology.

National land development and construction firm with 600 employees and $2.2B in assets.; Directed territorial technical operations and 7 team members. Oversaw server, network, desktop and helpdesk functions. Spearheaded rollouts of new technology systems. Assessed requirements and devised responsive solutions. Ensured efficient allocation of resources.

Developed IBM Netfinity / Citrix solutions. Wrote SOWs / Proofs of Concept.

Plano, TX

Bachelor Of Business Administration (B.B.A.), Economics

Business/Managerial Economics

Education record