Jeff Melanson Email & Phone Number

Maple Ridge, British Columbia, Canada

"The City was established in 1874. Maple Ridge is one of the fastest-growing communities in BC and the investments in the last decade to build the Golden Ears Bridge and the new Pitt River Bridge have helped fill a housing boom and new investment in business."I provide Tier 2 IT support for all municipal offices including Maple Ridge Fire and Rescue, with a strong focus on system administration, computer systems and advanced technical user support. My daily tasks include working closely with our infrastructure and business solutions teams, and providing remote, and in-person support as well as project management and many other IT-related duties. I provide both hardware and software escalations for our all of our workstations, laptops, and mobile devices. Administration includes, but is not limited to Microsoft Active Directory (AD), Azure AD (Entre ID), Office 365 (Exchange) Administration & Intune management.Collaboratively and autonomously working closely within our IT Support, Infrastructure, and Business Solutions teams I meet and frequently exceed all the required support levels.

Maple Ridge, British Columbia, Canada

Vancouver, Canada Area

“MOSAIC is one of the largest settlement organizations in Canada. Provincially, MOSAIC provides more employment supports and programs than any other immigrant-serving organization in B.C.”I specialized in System Administration and a full range of Tier 2 and 3 IT Support. Supporting 16 MOSIAC sites, including 5 WorkBC sites my daily tasks incorporate desktop and server support (hardware and software), Network Infrastructure support and implementation, Active Directory (AD) architecture and support, Office 365 Administration, user support, and customer service, as well as many other IT responsibilities. I was the lead administrator for our network hardware deployment for all office locations completely overhauling the entire network infrastructure of the company.I worked closely with the Information Technology department team, I work both collectively, and independently to take care of all of our IT requirements and beyond. I have been recognized by both management and staff for consistently going above and beyond in my service delivery.

Richmond, Bc

"Helping People Work. Helping People Live. For over 20 years, Back in Motion Rehab Inc. has been dedicated to helping people overcome barriers and reach their full employment potential.”As a Tier 2 IT Support Specialist, I was responsible for all things IT that may arise in any of the 23 metro Vancouver locations which include Physiotherapy Clinics, Rehabilitation offices, and Avia Employment WorkBC Services Centres. Supporting 2 domains I provided a full range of technical support for all internal and external staff with a strong focus on service and communication. My daily tasks encompassed service desk management, systems administration including Active Directory (AD) and Microsoft Exchange, network infrastructure support and implementation, hardware and software desktop and server support as well as many other IT duties.Working both autonomously and collaboratively, I consistently meet all support targets for our service desk requests. In many cases, I surpass the requirements of the Service Level Agreement (SLA) for our company dashboard; the end result being an efficient seamless workflow allowing our staff to succeed in their work.

Richmond, Bc

“Since 1986, Comwell has been delivering timely services and affordable technologies to help businesses to keep up with the rapid pace of computer and communications advances and to manage their existing IT infrastructure.”Specializing in managed services my responsibilities included working closely with all Comwell client accounts, providing a full range of technical support and development. I closely worked with the service desk to manage all IT support requests via remote desktop, phone, e-mail, on-site, and systems administration including: Active Directory (AD) and Microsoft Exchange, network infrastructure support and implementation, Windows Server administration, hardware and software desktop support.Any technical support that our clients requested, I provided an efficient individualized solution exceeding customer expectations.

Vancouver, Bc

“On Side Restoration Services is one of Canada’s leading and privately owned restoration companies. Since 1979.”I was in a small team with three other IT professionals and was responsible for internal technical issues. My responsibilities included: service desk support, managing all IT support companywide (via helpdesk tickets, on-site, phone, e-mail, and remote desktop), and systems administration including: Active Directory (AD) and Microsoft Exchange, network infrastructure support and implementation, Windows Server administration, hardware and software desktop support. I was also responsible for provisioning/setup/configuration/repair of multi-platform devices; such as, Blackberry Devices via Blackberry Enterprise Server (BES) administration and iPhones. As part of a specialized team, I ensured everything IT related was in optimal performance to continuously improve business operations.

Vancouver, Bc

“Since 1984, Jet Set Sports has provided its clients with unparalleled hospitality experiences at the Olympic Games.”This was an exciting opportunity to be a part of the Vancouver 2010 Olympics as a contract placement with Jet Set Sports. My position was to support all of the staff IT requirements, which started with setting up multiple satellite offices downtown Vancouver and decommissioning them at the end of the Olympic contract. My Day-to-day tasks included: managing all service desk support issues via e-mail, phone and on-site support; desktop support and peripheral devices, including custom provisioning and imaging of laptops, network infrastructure support, systems administration and mobile device management. As part of the Jet Set Sports IT Support team in a demanding environment, I committed to the highest level of support management with strong recognition for all of our staff during the Vancouver 2010 Winter Olympics.

Vancouver, Bc

“Serving with a combined 150 years industry experience and a Top 100 Canadian Solution Provider, qdata Inc. has quickly become recognized as Canada’s number one leader in Bar Coding, RFID and Wireless Solutions.”My daily responsibilities included all service related matters for the qdata Western Region (BC and AB). Customer IT support with a focus on specialized services in developing, configuring, installing, and maintaining Enterprise Mobility Management (EMM) systems, which included: custom mobile devices, network infrastructure specializing in wireless, bar code scanners, and thermal printers. In addition to qdata client support, I was responsible for all IT support issues within the office, including, network and desktop support, inventory management and maintaining all of the demo equipment used by the sales presentation team. As the Senior Western Region Technician, I was responsible for all of the installations, repairs, and service management, such as customer consultations with senior sales staff. I traveled to locations within BC and to AB to organize and implement our custom personalized solutions. With a strong leadership role I frequently received recognition for my time saving and cost effective solutions.

Richmond, Bc

“Originally founded in 1987, Sterling Shoes LP has grown to over 100 stores Canada wide.”As Sterling's Network Administrator and Store Support Specialist, I was responsible for over 100 retail stores’ IT support requests, such as desktop support, Point of Sale (POS), network infrastructure and systems administration, coordinating new store set-ups and configurations, and hardware purchasing. In addition to retail store technical support, I also provided IT maintenance and administration for head office to safeguard the business, exceeding both retail and corporate requirements.

Coquitlam, Bc

“Established in 1982, Future Shop has respectfully become Canada’s largest Consumer Electronic Retailer. Future Shop is now operated and owned by Best Buy Canada”I was an in-store A+ Certified Specialist. My day-to-day workflow included managing all of the customers computer repairs including diagnostics, setup's and configurations. I was also responsible for maintaining and operating the demo units within the store. Hired out of my practicum placement, and eager to start my professional career in the world of technology, this was the beginning of my journey into IT!