Jeff Mensing Email & Phone Number

Austin, TX, US

Miami, Florida, US

Miami, Florida, US

United States, US

Austin, Texas, US

Austin, TX, US

Austin, TX, US

Teaneck, New Jersey, US

• Monitored 100+ electronic benefit program applications making sure that service level agreements (SLAs) were met.
• Managed and monitored the performance of 10 plus operations support staff and coordinated day-to-day on-site work activities for my shift.
• Served as escalation point for system wide incidents or outages. Notified and worked with pertinent parties across the organization to resolve incidents. Monitored all aspects of the incident, and provided timely.
• Communicated information about severity level 1 and 2 customer impacting systems incidents or outages to upper management and wrote-up initial root cause analysis for incidents.
• Ensured that proper notification and escalation procedures are followed on missed checkpoints or other batch/online processing delays.
• Served as a technical advisor to customers and end users with complex systems issues by resolving myself or conferring with other technical personnel.

• Provided technical support for state and federal benefit transaction systems in a Linux environment.
• Worked with operations center staff to monitor production systems.
• Ensured the delivery of daily, weekly and monthly production report data and batch files to meet service level agreements with external customers by performing corrective steps to create them if they initially fail to.
• Analyzed information from system logs to uncover file movement or system problems.
• Was responsible for identifying problems as they occured, worked with level 2 support personnel to ensure proper steps were taken to resolve those problems. Initiated corrective action under direction of team lead or.

Sunnyvale, CA, US

• Application administrator for Applied Materials Workstream Manufacturing Environment System (MES), and other factory system applications.
• Provided end user support for all factory applications and hardware.
• Communicated and worked with internal customers to create, analyze and optimize existing business workflows.
• New product implementation administrator. Responsible for overseeing the setup of new product flows in the manufacturing environment system.
• Coordinated and collected pertinent information to be delivered to other factory systems techs and process engineers for use in setting up the new products within the MES.
• Tracked and reported critical operation metrics to management by creating reports using TOAD (Tool For Application Developers), Crystal Reports, and Microsoft Excel.