Jeff Miles Email and Phone Number

I lead a team of Instructional Designers and LMS Administrators that own the development, delivery and administration of training specific content and communication. We work on everything from company projects, initiatives, compliance, new state/market entry, and IT rollouts. We also manage our internal learning management system (LMS), including daily administration and forward thinking innovation with our training programs.Major Accomplishments: → Developed training for and documented various human resources and operational processes in relation to COVID-19→ Designed and delivered the training for the implementation of Workday across the company→ Revamped the content delivery approach for both the existing LMS interface and our SharePoint intranet→ Led the design and delivery for field leadership training programs, including Area Directors and various functional specialists → Led the development of training materials specific to periodic operational initiatives and marketing campaigns → Led a team focusing on content administration of our LMS and overall learning experience for all 800+ restaurants within the company

• Elected May 2024 to a 4-year term• Represent 3,000 homes and 10,000 residents in the Light Farms community in Celina, TX• Partner frequently with district consultants (attorneys, engineers, bookkeepers, general managers) to provide and service utilities, greenspaces, roads, and infrastructure across 1000 acres in the Light Farms community in Celina, TX

Responsible for creating and delivering innovative, cutting-edge training experiences for front line and leadership employees. I managed multiple projects and partnered closely with SMEs, vendors, and cross-functional partners to ensure effective solutions. Major Accomplishments: → The implementation of a new Learning Management System replacement for all 100,000 associates → Revamped the store new hire orientation program to be more concise and effective → Developed training for our customer service model that resulted in the best increase in customer service scores across all competitors in 2016→ Assisted in the development of a leadership development program for all store management and high potential assistant management

INSTRUCTIONAL & ELEARNING DESIGNER: → Created, designed and managed various eLearning projects using Articulate Storyline and instructional design principles → Worked with internal business leaders to develop course materials and prioritize course development → Provided expert guidance and support to the team regarding eLearning authoring and instructional design principles → Developed graphics and course templates for consistent learner experience → Established learning solutions that blended classroom, on-the-job, and virtual learning to best suit multiple generation of employeesLMS SUBJECT MATTER EXPERT/ADMINSTRATOR: → Acted as LMS system administrator for entire company including the provision of support for end-users and administrators regarding system issues, questions, concerns → Gate-keeper for eLearning courses and content including the review, editing, loading, and assignment building into LMS → Facilitated on-site and virtual training for LMS end-users

Responsible for creating and managing change management strategies on various IT projects - including the generation of communication plans, change impact assessments, stakeholder analysis, and the leading or facilitation of training and development initiatives.FUNCTIONAL & CHANGE MANAGEMENT LEAD -- LEARNING MANAGEMENT SYSTEM → Worked with vendor consultants to shape SuccessFactors LMS system to best suit organizational needs and ensure cohesive learner experience through a streamlined interface → Developed branding (including system name, color scheme and logo concept) for LMS. Worked with internal business partners to develop marketing materials → Coordinated training material creation and development → Led, coordinated, and facilitated the successful rollout to all 155 retail locations over a three month period → Developed courses, curriculum, and assignment structure → Assessed various eLearning creation tools and helped in implementation of Articulate Storyline in the training department → Consulted with the design of new job structures resulting from re-organization from new LMS rolesCHANGE MANAGEMENT LEAD -- JDA PLANOGRAM MERCHANDISING SOFTWARE → Led and facilitated communication and marketing plan for communication to stakeholders → Worked with vendor consultants to develop training action plan for end-users → Coordinated training events for all affected end users→ Facilitated training for retail leadership to communicate changes relevant to their daily processes→ Drove the training initiatives for implementation of internal loyalty card point program in all 150 retail stores. → Worked with regional training specialists to coordinate training and adoption by store employees of new program → Developed training material and training objectives for in-store training managers → Teamed with project team to develop communication to affected stakeholders and impacted end-users

- Coordinated all federal and state-level compliance training for all 150+ retail locations - Established & created an accredited classroom based Texas-certified in-house food safety program for all 14,000+ employees - Developed training programs, courses, and requirements for management and non-management employees to increase knowledge and performance while optimizing company resources - Provided training support and documentation to all store locations regarding various company initiatives. - Delivered support to all 150+ store trainers – including recruitment, interviewing, placement, and development