• Leads teams in high pressure situations to consistently meet critical time-sensitive deadlines. Depending on workload teams can be up to 25+ associates and full time staff. Collaborates with other coordinators to identify staffing needs and reallocate resources. Continuous process improvement and optimization, and utilizes Lean manufacturing principles to maximize productivity while minimizing waste.• Trains new personnel and crosstrains full time staff, supporting crossfunctional team goals and developing interdepartmental relationships.• Tracks the department’s productivity and daily reports of the department's key performance indicators to management. Creates monthly visualizations comparing current and past years’ productivity and milestones.• Supports the department's use of business-critical consumables, required for completing daily goals. Creates dynamic excel documents to help agents forecast future consumable needs and order products accordingly, avoiding impact on department's work, whileavoiding unnecessary waste of space or cost.• Maintains inventory and assessment of new purchase needs. Works with employees to assess needs for their success, utilizing dept data to inform plans to help employee's accomplish their goals.• Special build projects with specific deliverable milestone requirements due to launch deadlines. Work with facilitators to plan project process, and execute changes to improve daily deliverables. Adjust strategies quickly to handle labor shortages, unexpected bottlenecks and blocks, with minimal impact to overall goals.• Previously officer on the Safety Committee. First Aid certified and takes part in offered courses for improving emergency preparedness at work. Act as 5S methodology advocate for clean, safe, and organized environment to optimize productivity.• Project building gaming stations specifically manufactured to meet strict safety protocols for use in children's hospitals through the Starlight Children's Foundation.

Through interview and demonstration, matched most appropriate device with over 600 employees' unique job responsibilities. Trusted with setup, data migration, and troubleshooting of top of the line devices, enterprise software, and highly confidential company content.

As the Customer Care Representative, I provided support over phone and email for Android devices, Google account issues, and Google ecommerce services. This included specialized work with Google’s Play Store, selling Movies & TV, Music, Books, Games, etc..‬‬‬‬ Troubleshot connectivity issues for a wide range of devices (cell phones, tablets, smart TVs) and worked with manufacturers and phone carriers to resolve customer issues. Investigated and reported content quality issues with hosted media, such as movies with faulty audio or video. I developed highly empathetic client relationships, effectively exceeding performance standards. My continued exceptional statistics earned recognition as a “Black Diamond” agent, a distinction for top performers site-wide. Adapted in fast paced environments to ensure maximum customer satisfaction. Used problem-solving skills to find solutions to emerging issues while maintaining knowledgeable, professional, and friendly interaction with customers. Established a rapport with customers in order to de-escalate volatile situations.

The Network Consultant performs advanced network troubleshooting in conjunction with WWU Telecom staff and ResTek server admins. Collaborates with the ResTek server admins in troubleshooting complex network connectivity issues, including: wireless connectivity, rogue DHCP, network registration errors, and filled IP pool. Troubleshoots game console registration issues, assists with packetshaper administration, assists with the maintenance of Drupal installations.The Network Consultant works independently under limited supervision.Other tasks and projects as assigned.

ResTek Consultants provide instruction and assistance to students living on campus in the form of room visits, phone, and email communications. ResTek focuses on network/Internet connection issues, virus protection and detection, and responsible network use. Consultants work a flexible schedule, with an emphasis on educating students about their technology so that they may solve future problems.

• Used several monitoring programs to design a chart of wi-fi signals’ strength throughout the school grounds and found the locations where new network routers would best be placed.• Created a website for teachers to share instructional practice via media. Used linode to host a linux-run server to operate the website. Used HTML, CSS, and Bash Command Line in the design and creation of the website.• Worked for one-to-one computing school’s technology office• Printer installation throughout the school• Set-up and cloning of student and teacher computers• Set up Interactive Whiteboard for Elementary classes• Tech support for teachers and students as directed by the technology office• Created the “Using Gmail” instructional Moodle site, to be used by the faculty for the school migration to Gmail.