Jeff Loeb Email & Phone Number

Sarasota, Fl, Us

Provide support, guidance, and a sounding board to a start-up organization.

Edina, Mn, Us

For this organization, I articulated the vision for IT to support 2,400 agents across 55 sales offices, by providing them with technology, systems and information access anytime, anyplace, anywhere. ✔ Directed sweeping technology initiative to migrate complete sales organization to the cloud for Office 365.✔ Executed launch of Microsoft Dynamics CRM, as a critical component of the organization’s Customer For Life initiative.✔ Overhauled Web presence for the 1st time in 15 years. Innovated strategy to build framework of MS products, a distinction from the standard of integrating multiple real estate-specific applications.✔ Currently optimizing functionality of integrated, automated, transaction system for contracts. ✔ Leveraged SharePoint for collaboration, as well as on-demand professional training and education.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management

Hopkins, Minnesota, Us

I was selected by the Board to elevate the IT function from tactical resource to strategic partner for the corporation. After stabilizing the environment, I defined primary objective as increasing capacity, capability, and innovation. I transitioned IT to leading-edge infrastructure, 90% of which is cloud-based and mobile-accessible. I direct IT for 54 corporate stores, and influence 140 franchisees. That also involves overseeing the Digital Services group that drives online ordering, mobile applications, and social media. Additionally, I established the catering sales center, which delivers 10% of total revenue. Accomplishments:✔ Developed plan to democratize data by installing real-time business intelligence solution to provide significance along with data in graph and scorecard formats, key to identifying areas to reduce cost and heighten marketing. ✔ Launched CRM solution to capture historical customer data on catering and to-go customers, comprising 1/3 of total sales. Utilized statistics to impact marketing initiatives for catering and related services.✔ Upgraded 12-year-old ERP system with Microsoft Dynamics AX, which integrated reporting with CRM solution. Projections call for operational cost reduction of 70%.✔ Enhanced web presence to provide mobile enablement and heighten customer experience. Solicited competitive bids, selected vendor, and collaborated with vendor in developing, testing, and implementing solution.✔ Raised online ordering from 1% of total sales to 3% in 1 year, with projections of 5% the following year. Partnered with vendor to improve system reliability, launched mobile solution, and ultimately installed complete new system.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management

Reading, Ma, Us

Here, I ushered the leadership team through a strategic planning process to position the firm for future growth. The new strategy called for articulating organizational mission statement, as well as sharpening focus from 30 industries to 6 practice areas. Subsequently, I led an engagement for a $2B publisher to launch a portfolio governance solution. I consulted with the leadership team to prioritize projects which advanced corporate goals, and revised the project initiation process.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, CRM, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management, Business Intelligence, Customer Satisfaction, Customer Service, ERP, Portfolio Management, Vendor Management, Trading, Training, Process Improvement, Team Leadership, IT Strategy, Options, Commodity, Retail, Management Consulting, Team Building, Contract Negotiation, Change Management, New Business Development, Business Development, Problem Solving, Visio, Operations Management, Excel, Budgeting, Commodities, Inventory Management, Account Management, IT Management, Marketing Strategy, Marketing

Here, I provided global IT leadership for this $500M retailer with mall, outlet and Internet presence, plus international locations in India and China. My scope encompassed aligning IT strategy with business objectives, optimizing technology investments, and instituting an innovative portfolio and governance process.Accomplishments:✔ Raised project success rate from less than 50% to 85%+, and raised project capacity 30% with no new funds, by instituting formal project management methodology governing issue, risk, scope, cost, schedule, resources, and quality.✔ Eliminated backlog of 130 technical requests by implementing portfolio planning process for business unit to own and drive. Then prioritized and executed the most business-critical initiatives.✔ Markedly improved live help desk responsiveness from 6% to 90%. Applied root cause analysis to resolve numerous common problems. Presented successful business case to Board to invest $1M in new IT infrastructure for corporate and stores.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, CRM, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management, Business Intelligence, Customer Satisfaction, Customer Service, ERP, Portfolio Management, Vendor Management, Trading, Training, Process Improvement, Team Leadership, IT Strategy, Options, Commodity, Retail, Management Consulting, Team Building, Contract Negotiation, Change Management, New Business Development, Business Development, Problem Solving, Visio, Operations Management, Excel, Budgeting, Commodities, Inventory Management, Account Management, IT Management, Marketing Strategy, Marketing

In this position, I strategically guided the redesign of merchandise planning and allocation processes to introduce discipline, focus on key metrics, raise efficiency, and optimize cash flow and profitability.Accomplishments:✔ Raised planned gross margin 25%, by implementing measurement tools to provide margin visibility on every product, equipping planners to identify those delivering above breakeven.✔ Established category management best practices, key to reducing out-of-stock from 40% to 8%. Also increased inventory turn from below 1 to 2.8.✔ Led 90-day technology improvement initiative to deliver reports by Sunday evenings, a marked improvement over the typical noon on Mondays.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, CRM, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management, Business Intelligence, Customer Satisfaction, Customer Service, ERP, Portfolio Management, Vendor Management, Trading, Training, Process Improvement, Team Leadership, IT Strategy, Options, Commodity, Retail, Management Consulting, Team Building, Contract Negotiation, Change Management, New Business Development, Business Development, Problem Solving, Visio, Operations Management, Excel, Budgeting, Commodities, Inventory Management, Account Management, IT Management, Marketing Strategy, Marketing

Richfield, Minnesota, Us

I migrated through a series of roles leading different Best Buy programs:✔ Program Director – Magnolia Home Theatre: I implemented the Magnolia Home Theater concept in 4 test stores, a $5M program which required blending cross-functional Magnolia and Best Buy teams. Additionally, I guided executives in negotiating compensation models for the merged organization. That involved defining new merchandising, operations, technology, sales and marketing, supply chain, and fulfillment processes. ✔ Program Director – Customer Centricity: Tapped by CEO to spearhead large customer-centric transformation project with 15 top Best Buy executives. I was designated to drive flagship, 1st time-in-organizational-history transformation program to evolve focus from product to customer, and position the corporation for future growth. I managed a $55M budget and team of 500. I defined a new organizational structure, identifying top-performers company-wide for the execution team. Customer Centricity stores achieved sales increases from 4-10%.✔ IS Leader – Enterprise Program Management Office: I established the enterprise-wide program and project management office, and a managed $150M budget. The role involved leading 11 program managers and 80 project managers. I defined project management methodology, implemented project portfolio management application, and delivered $4M in 1st year savings.✔ Program Director – Digital Life: Here, I revitalized a $14M program to implement store-based home theater and computer convergence innovations. I introduced structured project methodology, and conceptualized new experiential solutions, sales positions, sales and service offerings. I led a cross-functional team of 100+ associates and 3 project managers. I achieved 10% same-store growth by launching ImageLab, Geek Squad, Instant Installation, and a Customer Lab. Digital Life was featured in January 2004 Forbes when Best Buy was named “Company of the Year.”

In this role, I provided expert IT consultancy, engagement management, and solution delivery for this independent consulting firm. I led project scoping, team leadership, quality control, and client relationship management.Accomplishments:✔ Overhauled methodology to implement ERP solution in manufacturing setting, after prior group failed to implement and efficiency fell nearly 10%.✔ Managed development of CRM solution subsequently upgraded to loyalty solution for global hospitality and travel firm. Presented business case to acquire $750K budget. System reduced customer onboarding cost from $500K to $150K.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, CRM, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management, Business Intelligence, Customer Satisfaction, Customer Service, ERP, Portfolio Management, Vendor Management, Trading, Training, Process Improvement, Team Leadership, IT Strategy, Options, Commodity, Retail, Management Consulting, Team Building, Contract Negotiation, Change Management, New Business Development, Business Development, Problem Solving, Visio, Operations Management, Excel, Budgeting, Commodities, Inventory Management, Account Management, IT Management, Marketing Strategy, Marketing

Minneapolis, Minnesota, Us

I fully coordinated IT and telecommunications for this leading manufacturer in high-growth phase. I overhauled IT infrastructure, innovated applications to drive production and customer satisfaction. I also expanded the IT staff from 3 to 28.Specialties: Strategy, Business Analysis, Leadership, Risk Management, Strategic Planning, Business Strategy, Analysis, CRM, Business Process Analysis, Project Planning, Cross-functional Team Management, Management, Budgets, Negotiation, E-commerce, Forecasting, Project Management, Program Management, Business Intelligence, Customer Satisfaction, Customer Service, ERP, Portfolio Management, Vendor Management, Trading, Training, Process Improvement, Team Leadership, IT Strategy, Options, Commodity, Retail, Management Consulting, Team Building, Contract Negotiation, Change Management, New Business Development, Business Development, Problem Solving, Visio, Operations Management, Excel, Budgeting, Commodities, Inventory Management, Account Management, IT Management, Marketing Strategy, Marketing

Business & Marketing Studies

Leading For Organizational Impact: The Looking Glass Experience

Associate'S Degree, Engineering