Manage day to day IT operations for large tech consulting firm with a diverse range of technology sets across various industries. Successfully implement and maintain the best practices that align with all corporate functions. Well organized, results oriented manager with a proven ability to insure optimal technical operations and uptime. Highly skilled in all technical areas including system security, infrastructure, data warehouse and customer and corporate facing Azure cloud. Drive key initiatives to support daily business operations and future objectives including sales growth projections, 5 year technology roadmap, budgeting, contract negotiations, lease management and purchasing.

Key member of the Senior Executive Team responsible for the execution and management of the corporate Operational and Technology strategy. Responsible for providing the overall strategy for the direction and culture of the entire IT department in support of 200 users in 12 locations. Provide ongoing support and delivery of global corporate infrastructure services for all existing and new critical business applications encompassing business continuity planning, infrastructure design, operational support, desktop services, remote access, capital projects, security systems, disaster recovery, procurement, and vendor relations. Hire, train, and mentor wholesale, retail and ecommerce technology staff and administer an annual budget of $X.XM. Report directly to the company President with full P&L accountability.✓ A highly visible position with a diverse span of responsibilities critical to the company's long-term market position, operating efficiency and bottom-line performance. Involved in all operational strategy, policy, operational and investment decisions.✓ Participate as member of the Executive Team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and company resources are used responsibly.✓ Maintain the organization’s awareness of developments in IT infrastructure systems, security, hardware and software for long/short-range plans for the acquisition and implementation of new technologies and services. Spearhead the implementation of new systems, automated processes and increased efficiencies.✓ Highly resourceful in streamlining processes and implementing new systems working within an extremely tight budget. ✓ Build and lead an agile and responsive team responsible for maintaining stable operational and internal growth.✓ Develop and execute best strategies surrounding operational management and policies. ***Continued below

Select Achievements ▬▬▬▬▬▬▬▬✓ Managed the buildout of a new 75,000 sq. ft. Miami Distribution facility on time and under budget.✓ Spearheaded the relocation of product and key personnel from NY to Miami.✓ Created a factory compliance manual resulting in increased product quality, reduced inventory shrink and faster receiving.✓ Streamlined and modernized outbound distribution process resulting in increased shipping capacity and faster order turnaround.✓ Implemented a budget integrated corporate requisition system which improved corporate cost control, purchasing transparency and department head accountability.✓ Reduced end-of-season surplus inventory by $300k a year by creating a more accurate stock projection model.✓ Collaborated with factories and freight forwarders to reduce production order air freight costs by $1.4M in FY 2016.✓ Worked with Sales and Finance teams to design new sales data and financial reporting package.✓ Implemented new ecommerce initiatives integral in the achievement of 20% year-over-year growth.Operations: Customer Service, Production & Distribution ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Oversaw daily logistic operations in the Miami distribution center.✓ Conducted cross-training to enhance staff performance. Substantially lowered employee turnover while elevating morale.✓ Evaluated manufacturing techniques and implemented changes that improved quality and reduced costs. ✓ Analyzed gross margins by and product, product lines and brand.✓ Conducted fiscal year-end audit of physical inventory.✓ Established and implemented manufacturing and capacity utilization plans/practices for efficient and profitable operations. ✓ Led the organization to improve quality, reduce manufacturing time and improve delivery time.

Key Technology Initiatives ▬▬▬▬▬▬▬▬▬▬✓ Successfully managed the customization and upgrade of Retail and Ecommerce platforms. Project came in under budget and resulted in $350k of operational savings in first 2 years and full ROI by year 4. Achieved by a reduction in inventory shrink, shipping expenses and ability to utilize efficient wholesale ERP and DC Staff to ship ecommerce orders.✓ Installed custom software at the Miami distribution center that improved work order flow and reduction of paper consumption by 75%. Project resulted in $125k per year saving by reduction of warehouse office head count from staff of 5 to 2.✓ Completed POS and SQL Server virtualization of all hardware for the retail division. The ability to manage entire retail environment from a single console resulted in $40k per year savings by the reduction of IT on site visits.✓ Developed and executed an IT infrastructure expansion plan to sustain $50M corporate sales growth over the next 5 years.✓ Built self-service reporting portal for sales team resulting in almost no IT reporting requests. Reduced IT overhead by $50k per year.✓ Installed a salesperson order entry and B2B portal resulting in $75k per year savings by reduction in customer service staff.Reporting Systems ▬▬▬▬▬▬▬✓ Created fully automated wholesale reporting package that gave finance team day-over-day booking comps and actuals versus projection at the monthly, quarterly, half and full fiscal year levels. Data was critical in building accurate budgets and reforecasting.✓ Worked with finance team to develop performance reporting that measure sales to fiscal projected goals.✓ Setup automated report delivery of all management reports on a daily, weekly and monthly schedule.✓ Contributed data and worked with CFO on fiscal year corporate budgeting process.✓ Created custom self-service ad-hoc reporting portal for users to access corporate data warehouse.

Proactively recruited to build the IT infrastructure from the ground up, as well as oversee ongoing operations in areas including production, customer service and distribution. Areas of accountability included business continuity planning, infrastructure design, application development, end-user operational support, software deployment, asset management, project administration and staff management including conducting annual performance reviews. Managed all day-to-day operations of technology, distribution, production and customer service departments. Managed a staff of four and budget of $xxxk reporting directly to the President/CEO.Key Technology Initiatives ▬▬▬▬▬▬▬▬▬▬▬✓ Initiated a complete staff reorganization including strategic staff hiring and development plan and the re-positioning of key personnel. ✓ Planned and executed a complete overhaul of the existing data center. Designed and installed SQL Data warehouse.✓ Closely collaborated with the President and CEO in assessing and identifying business reporting needs to provide them with the strategic insight to make real-time business decisions.✓ Wrote, designed and maintained all custom wholesale management reporting.✓ Developed a self-service reporting portal for support staff and sales team.✓ Designed and wrote custom application for distribution center work flow.✓ Maintained and supported a multi-site Microsoft Active Directory network.✓ Designed and wrote custom pre-production planning system (StyleMaster).✓ Created automated integrations between Footwork’s ERP system and all ancillary custom applications.✓ Designed and wrote custom factory contract and order communications application.✓ Launched a salesperson web order entry portal using Plum River B2B platform.

Brought for expertise in implementing ERP systems when the company was in its infancy stages to establish the technology infrastructure, create systems, and develop all standard operating procedures. Highly involved in day-to-day operations with emphasis on customer service, production and distribution functions. Managed a staff of 15.Key Technology Initiatives ▬▬▬▬▬▬▬▬▬▬▬✓ Responsible for the evaluation, purchase, implementation and daily operation of ERP systems and EDI software.✓ Designed and developed company-wide policies and practices consistent with company values. Created and promoted an uncompromising ethical culture, and used company values to drive business decisions.✓ Instituted the company’s first email systems on Microsoft Exchange Server. ✓ Oversaw daily maintenance of IBM RS6000 mainframe running CCSI Footworks software.✓ Installed and maintained Windows Small Business Server.✓ Maintained network infrastructure and Windows NT Workstation Nodes. Performed troubleshooting and repair of user workstations.✓ Developed and maintained various Microsoft Access custom databases applications.✓ Designed custom reports for senior management to provide them with the strategic insight to make real-time business decisions.✓ Maintained CCSI Footworks remote salesperson data access package.Operations: Customer Service, Production & Distribution ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Hired, trained and managed customer service staff.✓ Reviewed all customer orders and product availability. Prioritized all orders to be shipped in a given date window.✓ Supervised warehouse staff and processed daily distribution of customer orders. Conducted year-end audit of physical inventory.✓ Reviewed special buy and regular stock factory orders. Reviewed factory production schedules and enforced ex-factory projections.✓ Researched and determined all tariff rates for proposed new product line.

Proactively recruited to manage operations encompassing production, traffic and distribution functions. Highly involved in the implementation of an ERP system and the ongoing maintenance of technology systems.✓ Oversaw the opening of all letters of credits and processing of amendments.✓ Reviewed all factory production schedules and enforced ex-factory projections.✓ Authorized all finished products to leave factories via sea or air. Coordinated all trucker pier and airport to warehouse deliveries. ✓ Researched and determined all tariff rates for proposed new product line.