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As the Vice President of Customer Success at Workday, I lead a team of Customer Success Managers who educate, support, and empower our customers to realize the full value of the Workday platform. With over 16 years of experience in cloud technology, I have a deep understanding of the challenges and opportunities that human resource and marketing organizations face in the digital era.My mission is to help our customers achieve their goals and transform their businesses with Workday's innovative and integrated solutions for human capital management, recruiting, payroll, and more. I leverage my skills and credentials in Customer Success, scrum, and SaaS to ensure the successful delivery and adoption of Workday's products and services. I also collaborate with internal and external partners to provide feedback and insights on customer needs, satisfaction, and retention. I am passionate about delivering outcomes with our customers and driving their success and engagement with Workday.
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Vice President Of Customer SuccessBoxLafayette, Ca, Us -
Vice President, Customer SuccessWorkday Feb 2022 - PresentPleasanton, California, Us -
Sr. Director, Customer SuccessWorkday May 2019 - Feb 2022Pleasanton, California, UsWorking with a team of Customer Success Managers to educate customers on Workday and Partner services, helping customers realize the full value of the Workday platform, and maintaining our customer's overall satisfaction with the Workday service.
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Director Of Customer SuccessWorkday Apr 2016 - May 2019Pleasanton, California, Us
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Manager, Customer SuccessWorkday May 2015 - Mar 2016Pleasanton, California, Us
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Customer Success ManagerWorkday Sep 2013 - May 2015Pleasanton, California, Us
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CoachLamorinda Water Polo Club 2012 - Feb 2017Asst. Coach for 14 & UndersHead Coach for 12 & UndersHead Coach for Splashball Program
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Director, Client ServicesOpen Text Inc., Cloud Services Sep 2008 - May 2013Waterloo, On, Ca● Responsible for business operations of our Software as a Service content management offering, including: customer implementations, professional services, training and customer satisfaction, and renewals.● Developed a customer retention program consisting of high touch customer service and a customer support process that averages response times under 30 minutes resulting in a 95% customer retention rate during the 2013 fiscal year.● Produced over a million dollars of professional services revenue annually through up-selling customers on custom development and service extensions.● Worked with the sales group to bring on new business by answering requests for proposals, product demonstrations, and scoping service customizations, with my efforts resulting in 66% of new Cloud Services business in the third quarter of FY13.● Collaborated with the engineering group to define requirements to convert existing platform to a multi-tenant offering with a goal of reducing our operating costs by 30%. -
Director Of Customer ServiceRfxcel Corporation Apr 2008 - Sep 2008Reno, Nevada, UsShort assignment until the digital asset management business at Corbis was sold to OpenText. I was re-hired by my former supervisor at Corbis as the Director of Client Services at OpenText. -
Senior Client Services ManagerCorbis Aug 2005 - Apr 2008UsManaged the professional services team responsible for implementing Corbis' digital asset management software-as-a-service offering. Duties included, project management, product management, writing business requirements, estimating costs for custom development, monitoring and controlling change, and project staffing, all while maintaining a high level of customer satisfaction. Pervious company eMotion, Inc. was acquired by Corbis in 2005. -
Account ManagerEmotion, Inc. Jul 2003 - Aug 2005Company acquired by Corbis, Inc. in August 2005, and formed the Corbis Media Mangement Services business unit. -
Account And Channel Partner ManagerArtmachine, Inc. 2000 - 2003Company acquired by eMotion, Inc. in 2003.
Jeff Paul Skills
Jeff Paul Education Details
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California State University, ChicoInformation And Communication Studies -
University Of California, BerkeleyWeb Development
Frequently Asked Questions about Jeff Paul
What company does Jeff Paul work for?
Jeff Paul works for Box
What is Jeff Paul's role at the current company?
Jeff Paul's current role is Vice President of Customer Success.
What is Jeff Paul's email address?
Jeff Paul's email address is je****@****day.com
What is Jeff Paul's direct phone number?
Jeff Paul's direct phone number is +128125*****
What schools did Jeff Paul attend?
Jeff Paul attended California State University, Chico, University Of California, Berkeley.
What are some of Jeff Paul's interests?
Jeff Paul has interest in Exercise, Home Improvement, Reading, Web Technology, Gourmet Cooking, Sports, Graphic Design, Home Decoration, Health, Children.
What skills is Jeff Paul known for?
Jeff Paul has skills like Saas, Enterprise Software, Human Capital Management, Account Management, Customer Service, Software Implementation, Customer Satisfaction, Cloud Applications, Agile Project Management, Cloud Computing, Scrum, Pmp.
Who are Jeff Paul's colleagues?
Jeff Paul's colleagues are Lauren (Arriola) Berrey, Richard Wood, Julita Sobótka, Luke Humphries, Moises Sage, William Jamison, Michelle Skinner.
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