Jeff Munro Email & Phone Number

United States

Assists the requiring activities by serving as a member of acquisition planning teams; Aids requiring activities in performing market research, reviewing specifications and statements of work, and approving acquisition milestone plans; Ensures specifications and statements of work are prepared in a manner which adequately describes the Government's requirements without restricting competition; Performs a complete review of recommended sole-source requirements and conducts necessary market analyses to test the noncompetitive assumptions of requisitions. Solely responsible for selecting the appropriate method of procurement, i.e. simplified acquisition procedures, sealed-bidding, negotiations. Conducts public bid openings, reviews bids and determines responsiveness and responsibility of low bidder in accordance with applicable regulatory requirements when using sealed bidding; Resolves protests, mistakes in bids; Conducts negotiations for competitive and noncompetitive procurements; Serves as contract administrator on awarded contracts. Negotiate delivery schedule changes; Resolve delivery schedule issues; Negotiate contract terms when there are delinquencies; De-obligate or add funds for close outs; Monitor contractor performance; Analyze issues that impact timely delivery and contractor payment. Conducts post-award conferences; Resolves problems of delivery, production, quality, differing site conditions, inspection, and other pertinent matters. Assesses liquidated damages for days of delay and resolves matters relating to excusable delays; determines the Government's position and issues terminations for Convenience or Default, and negotiates any settlements related thereto.I currently hold a Department of Veterans Affairs level II $5,000,000.00 Contracting Officers Warrant.I currently hold a level II Federal Acquisition Certification-Contracting (FAC-C) CertificateI currently hold a Secret Security Clearance

Analyzed all Price/Cost data submitted from contractors to ensure the Government is paying a fair and reasonable price; Establish Government negotiation targets, alternative positions, and ultimate negotiation objectives; Negotiated Pricer/Cost elements and terms with contractors; Proficient In writing Price Negotiation Memorandums (PNM’s) and other types of Analyses; Cultivated excellent working relationships with co-workers, management, customers, and contractors.

Address questions/concerns for Chevron/Texaco oil, Citrix software, General Electric, and Lennox heating and cooling regarding the management of their available marketing funds using a consultative approach to servicing; assist my clients with the creation of print ads as well as advising on program requirement for other types of advertising; interact daily with production associates and account management teams to provide customer support by resolving problems and providing feedback to both external and internal customers to ensure client retention and growth; accountable to meet and or exceed established goals and objectives; participate in process improvement and quality control testing as required.

Responsible for facilitating overseas recalls and warranty repairs for U.S. military personnel outside of the U.S.; assist VW Germany in evaluating the effectiveness and value of VW of America's operational policies; interpret complex data and policies; develop and draft correspondence to customers and dealers advising of VW's official position; prepare and maintain spreadsheets and electronic customer case files; develop and analyze facts to prepare reports of findings; furnish technical instructions for vehicle repair or modifications; develop action plans and recommend alternative options; skilled in oral and written communication to present and defend recommendations; extensive experience with administrative regulations and operating procedures, applying fact finding techniques to gather factual data and prepare reports in order to provide factually sound and accurate data; required to reconcile conflicting goals and objectives and evaluate complex program interrelationships.

Established procedures for reclaiming sales tax from individual States in accordance to applicable and amended State laws on repurchased VW, Audi, Rolls Royce and Bentley products; negotiated with State Tax Agencies and implemented a program which allows for cash refunds in place of tax credits; obtained and prepared the necessary documentation and filed the tax refund paperwork with the appropriate agencies; implemented changes in the vehicle repurchase process to simplify and reduce the time required to submit the refund requests; entrusted with collecting, documenting, and forwarding tax refunds to the corporate treasury; recovered hundreds of thousands of dollars that would have otherwise expired due to a statute of limitations; prepared monthly reports and financial statements to keep management aware of the progress and success of this program.

Executed the customer relationship program efficiently while achieving and averaging high quality scores; handled escalated; negotiated and signed off on contracts regarding vehicle repurchase/replacement requests with customers, attorneys, and arbitrators with the Canadian Motor Vehicle Arbitration Plan (CAMVAP); always making the effort to put the company first, while maintaining customer loyalty; addressed all safety-related allegations; analyzed corporate and dealer spending data and reported findings and corrective action suggestions to management; acted as the Subject Matter Expert for Customer Relations; acted as the liaison between VW Germany and VW of America; formulated settlement offers; knowledge of management principles and organizational theory; knowledge of qualitative and quantitative techniques for identifying, analyzing, measuring and evaluating the effectiveness of work processes, operations, and procedures that cross financial areas and geographic locations.

Responsible for managing automotive warranty claims; analyzed and addressed customer concerns; acted as a backup member of the management team as required; interacted with customers, dealers, regional coordinators, and factory representatives to resolve issues and provide logistics support to VWoA and AoA. Generate check requests and electronic funds transfers; mentored and provided warranty, policy and procedure support to teammates; analyzed, prepared and presented weekly top ten vehicle issue reports to product engineers; represented the division at corporate meetings.

Bachelor Of Science, Political Science

Associate Of Applied Science