Fixed Portfolio Admin.

Promoted to Senior Associate acting as a primary point of escalation for issue resolution. Worked with new and existing clients to develop and maintain client relationships. Participated in onboarding of new clients into department. Participated in new ETF Fund Launches for existing clients. • Participated with team members to onboard new clients. Participated with team members to launch new ETF funds onto State Street administrative systems.• Managed staff on day-to-day operations and ensured their work was performed accurately and timely.• Acted as a primary point of escalation to resolve client questions. Worked with junior staff when questions arose.• Maintained existing client relationships by resolving client inquires in a timely and accurate fashion.• Conducted one-on-one meetings with junior staff discussing upcoming team news, reviewed and discussed issues/errors that occurred within the team and made recommendations on resolutions. Indirectly participated in the performance review process by providing feedback on staff to upper management.• Primary point of contact for corporate actions related to existing block of ETF Funds.• Experienced in Fixed Income securities dealing with interest factors, inflationary, sinkable bonds, and equity securities mostly with corporate actions and Round Lots.

• Reviewed all daily work of junior staff including ETF index comparisons, corporate actions, par adjustment factor recons, and reviewed cash component tolerance breaks.• Reviewed portfolio modification summary to ensure the accuracy of changes, and reviewed confirmation trade orders to ensure accuracy of the trade in the file including: number of units; total market value and interest, fixed, and variable fees; and total due to broker/the bank.• Addressed client inquiries received via email and telephone in a timely manner.• Critical resource for junior staff to resolve issues and provide guidance and counsel.• Participated with the training and onboarding of new hires.• Participated in USIS mentor program with a senior department member. Asked questions, sought advice for how to further career, and determined skills to be sharpened.• Verified exception factors to determine the validity of exceptions.• Ensured all pricing comparisons were accurate and post-transmission reports were received to ensure there would be no errors, and that all reports were delivered to the client.• Sent out trade confirmation file emails as needed to the correct brokers.• Member of fixed income task force.

• Calculated NAVs for client 401K plans. • Worked with Fixed Income and International Funds.• Assisted on both accounting and custody.• Units, income adjustment, corporate actions, dividends.• Verified the rate of return. • Ensured client relationship with timely and accurate reporting.• Involved with GIC, mutual, line item, and separately managed funds.• Conducted month-end, annual, and ERISA report mailings.• Priced team’s fixed income funds. • Compiled and verified past due reports