Jeff Narucki Email & Phone Number

San Diego, Ca, Us

Researching and looking for new product leader opportunities. Mentoring early career and career changers who are looking to be product manager, product owners, and business analysts. Advising early- and growth-stage startups on ML/AI technologies.Consulting on product-market fit and product operations best practices.Learning/refreshing skills in Data Analysis, including SQL, Python, Tableau, and Databricks.Studying for the Google Project Management Certification.

San Diego, California, Us

Led the on-site and remote product team of 10+, focusing on banking and product operations for this online-only consumer bank/FinTech, managing $20B in assets.Took over and rescued a stalled release on the company’s stock trading platform. Identified a change in the MVP, allowing it to launch in two months and removing a competitive gap in the market. Headed efforts on the Invest product line and trained the incoming White Label Banking product team whose BaaS platform was projected to be worth multiple $10MM ARR for its first few years. Reduced consultant expenses by developing a program to hire and quickly ramp up new grads and job changers, saving more than 30% in salaries on average and increasing efficiency. Drove an initiative to improve the team's requirements discovery and story-writing skills, resulting in a 25% reduction in post-sprint grooming clarifications and boosting overall team performance.Improved the troubleshooting process by reducing the development team’s effort and brought root cause analysis down to one day by introducing new systems and performance monitoring standards. Senior management recognized this as the key reason for the successful relaunch of our mobile app. Spearheaded the redefinition of the product process to answer compliance-related issues. The refined set of processes and controls reduced time responding to the OCC and FINRA and the consumer and commercial banking operations teams. Worked closely with the Core Services team (Identity, Auth, Third-Party Integrations), defining requirements, liaising with technology partners, and validating their results for the product team.

San Jose, California, Us

Joined this early-stage startup for a gig marketplace for students to monetize products and services during their college years. Headed the company’s sole product line, delivering releases on schedule and with the expected functionality. These efforts were noted by executive management and marketing as the reason for their ability to deliver on their outreach campaigns. Ensured seamless payment, geolocation, authentication, and marketing technology integration by collaborating closely with third-party technology partners and the architecture team.Improved campus outreach team’s response to platform trust and privacy concerns from potential users by aligning non-functional security and system performance requirements with the organization’s core principle to become a trusted online marketplace.

San Diego, Ca, Us

Responsible for this “smart TV” startup’s registration and compliance standards platform that enabled TV ad and program personalization and tracking. Championed a VOC program that provided insights from the ATSC (Advanced Television Standards Committee), TV broadcast programming, advertising, and manufacturing experts to establish the roadmap for the ATSC Registration Platform. This initiative was the first of its kind at Verance. Created the operational documents for the Registration Authority and Registrar customers within the scope of the governing documents that Verance worked on as a member of the ATSC.

San Diego, Ca, Us

Led product management for an AI/ML-enabled Omnichannel Personalization platform for B2C and B2B e-commerce. Responsible for the core product line and two others, representing 90% of this growth stage startup’s revenue.Directed three product lines, including the firm’s core Omnichannel Personalization Engine, and maintained a 96% contract renewal rate. The core product improved customer online sales by between 10% and 20%.Identified and filled a market gap by launching an AI/ML-driven Personalized Search Engine within three months. Word of mouth on this product led to several well-known brands signing on as customers.Increased product footprint within existing customers by delivering new Geographic and Weather-basedPredictive Segmentation personalization products.Led new product and service initiatives, driving a greenfield opportunity roadmap by developing business cases and proof of concepts for new personalized platforms within CRM, ads, video, and content articles.

San Diego, California, Us

Managed the compliance and cross-platform standards group for an automotive service and insurance software company. Represented Audatex at trade shows on insurance carrier-to-shop compliance topics. Launched a new service and functionality allowing customers to identify and improve their ROI. Customers leveraging this functionality saw an average 20% labor cost reduction within two weeks.Developed a trade show topic and sales enablement deliverables for the Compliance Suite’s cost savings value proposition, which led to doubling annual Compliance Suite revenue within a year and was acknowledged by sales and Executive Management. Delivered the next generation of our Estimate Share platform based on the new BMS standard. The result was enhanced interoperability, providing sales access to prospects using competing solutions.Created a VOC program to meet regularly with customers, leveraging feedback (surveys and Contextual Design) to discover new requirements. The program included regional tours that regularly identified revenue-generating or cost-saving roadmap features.

Developed the digital franchise management platform strategy for this Small and Medium Business (SMB) marketplace. Launched a coaching and SMB business service marketplace. Managed the strategy and roadmap for the integrated platform, allowing coaches to offer consulting and OneCoach-branded products to their customers.Directed the team of developers and partners to integrate CRM, Payment, Learning Management (LMS), Tax Collection, and Ordering capabilities into the OneCoach Platform.Improved supply chain efficiency and transparency by integrating the OneCoach Marketplace with partner inventory and ordering systems. As a direct result of this initiative, cost monitoring was improved, and lost and unfulfilled orders were nearly eliminated.

Developed strategy and launched the organization's first Developer Payment Platform. The platform allowed developers who were making apps for this online community to monetize their efforts and accrue revenue collected via mobile telephone carrier short codes. Revenue reporting was made available to developers based on the aggregator, carrier, and geographic location of the payee.

Houston, Texas, Us

Rebranded and relaunched the company’s Business Intelligence (BI) platform for service and asset management. Turned the product from a lost leader to a profitable lead product, resulting in a greater than $1MM net revenue change and spawning a complementary product line within nine months.Managed P&L for the relaunch of the BI/Reporting products and developed product planning to successfully demonstrate the strategy and goals for relaunching these products. Developed a Partner Program that brought in data warehousing and analytic dashboard implementors that helped support integration with 3rd party data sources and training support for in-house Professional Services.Leveraged Contextual Inquiry practices to derive new roadmap features and integration opportunities for the professional services and implementation partner teams. Coordinated with development and architecture teams to rework our data warehouse, data mart, and ETL strategies to create a product offering where our platform was a development environment for DIY customers.

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Acquired by HP. Description same as above.

New York, Ny, Us

Relaunched this organization’s Immigration Home Page (IHP) Platform, launched the I9ServiceCenter.com service, and advised on technology and process changes for the nation’s largest immigration law firm.Launched several products across the firm’s value chain, including integrating the firm’s CRM and accounting systems and a customer-facing Immigration Government Forms Tool. The latter provided picture-perfect forms that customers submitted, providing savings of thousands of dollars each month. Management of custom SSO integrations between client intranets and our Immigration Home Page platform.Spearheaded an initiative that brought IT help desk resources back into the company, saving over ten thousand dollars monthly and improving response times. Identified hosting/co-lo partner for the IHP Platform and defined monitoring SLAs to support 24/7/365 availability. Managed technology vendors, including development, web conferencing, SSL certificates, and data center partners, establishing the organization’s initial technology vendor management standards.

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Sales engineer on the #1 sales team in the organization. Supported four salespeople in managing demonstrations for the company's enterprise Content Management System. Spoke at trade shows and product tours evangelizing the company's products and worked with technical resources from CTOs through developers to understand our solution's cost-effectiveness over more complex or home grown solutions. Developed and led sales engineer growth and training programs. Shadowed new sales engineers to provide on site sales enablement support. This initiative led to the development of several industry-specific packaged demonstration environments for government, education, and training industries/disciplines.Liaison to product management aiding in gathering and addressing competitive threats in the field. I was acknowledged by the product team, who asked me to join their ranks.Provided step-by-step instructions for integrating our CMS platform with several document management and source control solutions.

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Analyst team manager of a 20+ responsible for 85% of this early-stage startup's revenue. Onboarded and trained developer, network administrator, and product manager employees on technical writing and technical marketing copy, including Competitive Selling Guides, Competitive Analysis Reports, andTrade Press Reviewer's Guides.One of my key achievements was developing the firm's first Review's Support Desk, a unique offering that packaged GTM technical and marketing support services. This included a Reviewer's Guide that trade press reviewers could use to navigate highly complex platforms, enhancing industry press coverage. I also conducted numerous press interviews on a range of topics, representing both clients and high-tech companies in the operating systems, search, web usage tracking, and e-commerce/application server markets.Partnered with VCs to provide technical and marketing report cards on the companies they were working with and was acknowledged for filling in a technical assessment gap within their organization.Presented at industry trade shows on leveraging online audience tracking metrics to identify business opportunities.One of my successful initiatives was developing an employee incentive program. This program, which used OKRs aligned with sales, fostered collaboration between the sales and technical teams and provided an additional source of sales leads. As a result, we secured several Fortune 500 technology companies as new clients and identified a dozen projects from existing clients.Delivered a market analysis and recommendations to a major fintech credit card issuer on what procurement platforms they would be best suited to partner with their payment solutions.

Houston, Texas, Us

Led software programming of key components of LabVantage LIMS including White Label interface design and database query optimization. Programmed in C/C++, PL/1, and other languages. Worked directly with customers in police forensic, petrochemical, food, pharmaceutical, and mineral industries to deliver ideal customer experiences.Development lead for search, case linking, and intelligence data sources on the NYPD's NITRO platform. The platform linked NYPD case information with data sources across NYPD units and external agencies.Integrated existing systems and data sources such as Oracle, IBM DB2, and Report Writing Tools for product enablement.

B.S., Computer Science

Mba, E-Business