Jeffrey N. Email & Phone Number

Canton, Massachusetts, United States

Canton, Massachusetts

Develop and maintain customer relationships by providing effective resolutions in regards to invoicing, returns and delivery concerns. Monitor & report on payment status of customer equipment in my territory.  Work with Territory VP to achieve customer satisfaction on delivery and payment issues.  Coordinate with logistics team on equipment pricing, pickup and delivery situations.

Hingham, Massachusetts

 Handle high-volume calls, emails and in-store customer support. Assess each customer’s needs and provide solutions accordingly – review pricing on current account, prepare quotes, and open and process new accounts. Address and manage through to resolution customer concerns regarding Quality Assurance, including troubleshooting assistance and product tracking.  Enter an average of 200 orders / week. Maintain store inventory.

Weymouth

Daily management of product inventory and displaysOversee receiving process, delegating responsibilities to expedite stocking of productsMerchandising and product resetsLive animal care, including habitats and nutritionCreate weekly schedule for 11-15 employees, staying within payroll budgetTracking payroll and sales daily to ensure the store is on target for the weekInterview and hiring of new employees, including training and mentoringRecognize and reward employee’s brand performance, and offer coaching, or discipline if required, to improve individual work standardsWorked directly with the store GM on organizing in-store and community events such as, “Check the Chip Day” (free microchip scan offer) and pet adoption daysOngoing efforts to improve store sales and brand awareness, including ideas to collaborate with other local businesses in community events

Allston, Massachusetts

Plymouth, Ma

Managed calls from distributors and end users regarding product specifications, performance and installationKey contact for distributors and sales representatives; processed order entry and fulfillmentCreated and managed new customers and distribution channelsTrade show set up, support and participation

Norwood, Ma

Easton, Ma

Hingham Ma