Jean-Francois Neron

Jean-Francois Neron Email and Phone Number

SAP Manager @ Provigo
montréal, quebec, canada
Jean-Francois Neron's Location
Gatineau, Quebec, Canada, Canada
Jean-Francois Neron's Contact Details

Jean-Francois Neron work email

Jean-Francois Neron personal email

Jean-Francois Neron phone numbers

About Jean-Francois Neron

Experienced Team Lead with a demonstrated history of working in the telecommunications industry. Strong information technology professional skilled in Service Delivery, Technical Support and Contact Centers.

Jean-Francois Neron's Current Company Details
Provigo

Provigo

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SAP Manager
montréal, quebec, canada
Website:
provigofranchise.com
Employees:
67
Jean-Francois Neron Work Experience Details
  • Provigo
    Sap Manager
    Provigo Jun 2024 - Present
    Aylmer, Quebec, Canada
    Lead, coach and motivate colleagues to improve productivity, engagement and retention Committed to maintaining merchandising and operational standardsAccountable for departmental financial objectivesConstantly on the lookout for great talent to join our team
    View
  • Provigo
    Sap Manager
    Provigo Feb 2022 - Jun 2024
    Hull, Quebec, Canada
    Lead, coach and motivate colleagues to improve productivity, engagement and retention Committed to maintaining merchandising and operational standardsAccountable for departmental financial objectivesConstantly on the lookout for great talent to join our team
    View
  • Self-Employed
    Independent Contractor
    Self-Employed Oct 2021 - Feb 2022
    Gatineau, Quebec, Canada
    Delivered outstanding service to customers to maintain and extend relationships for future business.Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.Maintained consistent on-time delivery record with 93% of orders arriving ahead of schedule.
  • Bell
    Manager - L3 Tech Support
    Bell Apr 2017 - Oct 2021
    Ottawa, Ontario, Canada
    Manage, lead and develop team of 18 unionized agentsLead, performance coach and develop employeesIdentify training and knowledge gapsConduct root cause analysis to implement better efficient processesEnsure Service level is met, evaluate resources and position where needed
    View
  • Bell
    Manager, Training Delivery - Temp Assignment
    Bell Nov 2016 - Apr 2017
    Philippines
    Tracked frequently asked questions for coaching and additional training Conducted continuous training for first 15 days on queue for 3 waves of new hiresQuality assuranceCustomer escalations
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  • Bell
    Manager - L3 Tech Support
    Bell May 2013 - Nov 2016
    Ottawa, Canada Area
    Lead & manage a team of 28 L3 & Fibe TV Tech reps supporting Home phone, TV & Internet.
    View
  • Bell
    Team Leader - Fibe Tv Tech Support
    Bell Mar 2012 - May 2013
    Ottawa, Canada Area
    Lead & manage a team of 28 Fibe TV technical reps.
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  • Bell Canada
    Team Leader - Internet Tech Support
    Bell Canada Mar 2006 - Mar 2012
    Ottawa, Canada Area
    Lead & manage a team of 20 Internet technical reps.
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  • Calian
    Electronic Customer Care Senior Support Representative - Bell Sympatico
    Calian Jun 2005 - Mar 2006
    Ottawa, Canada Area
    -Provide assistance to front line ECC reps-Manage escalations-Provide assistance to customers by chat or e-mail
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  • Calian
    Electronic Customer Care Technical Support Representative - Bell Sympatico
    Calian Apr 2003 - Jun 2005
    Ottawa, Canada Area
    Provide assistance to customers by chat or e-mail
    View
  • Calian
    Front Line Technical Support Representative - Bell Sympatico
    Calian May 2000 - Apr 2003
    Hull, Quebec
    -Provide assistance to customers by phone (Inbound & Outbound)
    View

Jean-Francois Neron Skills

Leadership Customer Experience Cisco Technologies Iptv Call Center Voip Dns Operating Systems Troubleshooting Telecommunications Ip Software Documentation Switches Team Management Team Leadership Tcp/ip Wireless Networking Contact Centers Network Security Bmc Remedy Telephony Technical Support Management Vpn Wireless Call Centers Service Delivery Routers

Jean-Francois Neron Education Details

Frequently Asked Questions about Jean-Francois Neron

What company does Jean-Francois Neron work for?

Jean-Francois Neron works for Provigo

What is Jean-Francois Neron's role at the current company?

Jean-Francois Neron's current role is SAP Manager.

What is Jean-Francois Neron's email address?

Jean-Francois Neron's email address is je****@****ail.com

What is Jean-Francois Neron's direct phone number?

Jean-Francois Neron's direct phone number is (800) 667*****

What schools did Jean-Francois Neron attend?

Jean-Francois Neron attended Collège La Cité.

What skills is Jean-Francois Neron known for?

Jean-Francois Neron has skills like Leadership, Customer Experience, Cisco Technologies, Iptv, Call Center, Voip, Dns, Operating Systems, Troubleshooting, Telecommunications, Ip, Software Documentation.

Who are Jean-Francois Neron's colleagues?

Jean-Francois Neron's colleagues are Alaïque Dufour-Cyr, Shawn Norton, Noly Theodore, Carole Mayer, Chebihi Malak, Sylvie Marchand, Melissa Coverini.

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