Jeff Nettleton Email & Phone Number

Columbus, Georgia, United States

System Engineer I

Columbus, Ga

• Maintain security in a Domain environment.• Install software to facilitate business growth.• Setup remote desktop connections to assist customers in multiple areas.• Sustain hardware integrity within our environment to further customer integrity.

Lafayette, Al

• Review and update property assessments.• Worked 25% reviews of properties within the county.• Updated and maintained property deeds.

Columbus, Ga

• Upgrade, and update customers firewall solutions.• Schedule Quarterly Business Reviews to assist Sales Team in meeting our customers growing needs.• Worked closely with customers to maintain the highest level of support.

West Point, Ga

• Maintained Domain environments, adding users, setting privileges, creating rules and policies.• Troubleshoot hardware issues across all aspects of computer hardware• Worked in a domain environment to resolve permission, and access issues.• Analyzed business process to improve our backup solution, and save the company $8000 a year.

West Point, Ga

• Work in remote sessions to resolve customer issues.• Install Hardware, and software for customer's computers.• Resolve Virus and Malware issues using a multitude of applications.• Use NetSuite ticketing system to track customers and upsell products.

West Point, Ga

• Work in Active Directory; creating, modifying, and disabling accounts.• Use Cisco WebEx technology to assist customers remotely.• Resolve hardware, software, and VPN issues in a ticketing system (Salesforce).• Deployed, and reimaged machines in Microsoft SCCM, as well as pushed updates and software.

• Manage interpersonal communication with associates.• Received, and stocked freight.• Insure the highest level of customer satisfaction by greeting, asking questions, and following up with the customer and my team.• lead my teams to increase sales by cleaning and organizing stores to make my company easy and pleasant to shop in.

• Assist inventorying all incoming machines via type, manufacturer, and region of retrieval.• Utilized custom software (Boltt) to catalog all information on the drives for placement into the master data base.• Maintained spread sheets to track performance, as our team was consistently ranked number one for daily totals.• Verified all 7500 validated machines once complete.

• Answered phones and worked tickets in SalesForce ® to assist clients develop their community Websites.• Setup and managed email on Merak IceWarp Mail Server version 8 on Windows 2003 server.• Consistently ranked number two in call volume within the Technical Support Department.• Assisted Development Team with debugging code, problem resolution, and documenting solutions.• Imported, built, and maintained Access databases.

• Built relationships in our call center through positive customer contact while resolving trouble tickets and live chat.• Worked directly with Sales to customize a Telephony solution specifically for each customer.• Provide desktop support for clients and associates to resolve Connectivity and application issues.• Setup and maintained multiple DSL lines into the office to increase office connectivity.

• Worked tickets and took customer calls in our call center to resolve any issue our customers may have had (connectivity, email, Microsoft SQL Server, Operation system, hardware, etc.).• Responsible to RMA all non-functional hardware to increase profitability.• Wrote and maintained training documents to standardize the configuration of hardware.• Maintained hardware platforms from IBM BladeCentre (BladeCenter), Compaq Proliant, and Supermicro Blade servers.

• Worked tickets (OASIS) and assisted in phone support in our call center to resolve issues.• Maintain Quality of server and data center uptime on over 4000 servers.• Administered servers for customers to resolve a wide array of issues which included, but not limited to, email (MS Outlook), VPN Implementation & Troubleshooting, Microsoft SQL. Server, DNS, and RAID.• Responsible for monitoring networked systems through SMS, and resolving problems across multiple operating systems to ensure our 100% uptime guarantee.• Extensive proficiency with all aspects of Microsoft Operating Systems (Windows 95/98-NT-2000-XP-2003), and familiar with LINUX administration.